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Mzi A.
Airlines/Aviation, 51-200 employees
Used daily for 6-12 months
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pretty decent app, satisfied as of now
The automated customer support system is simple and easy to customize. Analytics reports are coming perfectly and most importantly, MINDBLOWING customer support.
there was some complexity that my team faced, as in: some short-cut keys didn't work. Apart from that didn't find anything. I believe, every app has room for improvement
Sabbir H.
Telecommunications, 51-200 employees
Used daily for 6-12 months
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24/7 customer service is a new trend, and Anfactor knows what its customers needs. They are minimizing human involvement as much as possible with their unique AI Algorithm.
It understands the business needs and provides the right solution for the right businesses to expand our opportunities. Their certified experts, offering us the most effective and efficient solutions in customer service.
We are some complexity integrating the Bot, and the pricing could be a bit less.