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Certainly vs CoreIntegrator Workflow Comparison

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Overview

The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform...

CoreIntegrator Workflow is a web-based and on-premise business process management solution, which helps large businesses...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

500

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

6

4

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The support I received during the setup is amazing. They are very proactive and fast in replying.

BA

Boris A.

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries.

PR

Peder R.

Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

David E.

Pros

Not enoughreviews yet

Cons

Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

David E.

The lack of Analytics data. The confusing setup when the bot is large.

BD

Benjamin D.

The platform can get "confused" over keywords and global connections, and this can result in some strange replies from the bot.

AR

Anonymous Reviewer

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features59
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audit Trail
  • Auto-Responders
  • Business Process Automation
  • Business Process Control
  • Campaign Analytics
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Payment Alert
  • Electronic Signature
  • Email Address Extraction
  • Email Distribution
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Sales Teams/Organizations
  • Forms Management
  • Fraud Detection
  • Graphical Workflow Editor
  • IVR / Voice Recognition
  • Image Recognition
  • Indexing
  • Integration into Third Party Applications
  • Intent Recognition
  • Invoice Management
  • Invoice Processing
  • Lifecycle Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Process Change Tracking
  • Process/Workflow Automation
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Speech Recognition
  • Speech-to-Text Analysis
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Vendor Management
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features52
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audit Trail
  • Auto-Responders
  • Business Process Automation
  • Business Process Control
  • Campaign Analytics
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Content Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Payment Alert
  • Electronic Signature
  • Email Address Extraction
  • Email Distribution
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Sales Teams/Organizations
  • Forms Management
  • Fraud Detection
  • Graphical Workflow Editor
  • IVR / Voice Recognition
  • Image Recognition
  • Indexing
  • Integration into Third Party Applications
  • Intent Recognition
  • Invoice Management
  • Invoice Processing
  • Lifecycle Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Data Sources
  • Natural Language Processing
  • Natural Language Search
  • Optical Character Recognition
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Process Change Tracking
  • Process/Workflow Automation
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Speech Recognition
  • Speech-to-Text Analysis
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Vendor Management
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations23
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Drive
  • Instagram
  • Jira
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Teams
  • SAP Business One
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Telegram
  • Twilio
  • WhatsApp
  • Zapier
  • Zendesk
  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Drive
  • Instagram
  • Jira
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Teams
  • SAP Business One
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Telegram
  • Twilio
  • WhatsApp
  • Zapier
  • Zendesk