BotXO Features

BotXO

BotXO is a powerful AI Chatbot builder

4.33/5 (12 reviews)

BotXO Feature Summary

  • Code-free Development
  • Contextual Guidance
  • Conversation Analytics
  • File Sharing
  • Intent Recognition
  • Machine Learning
  • Natural Language Processing
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Website Visitor Tracking

Competitor Feature Comparison

API
Activity Dashboard
Alerts / Escalation
Application Integration
Auto-Responders
Automated Scheduling
Campaign Analysis
Campaign Management
Chat
Chat Transcript
Contact History
Conversion Tracking
Customer Activity Reporting
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Data Filtering
Email Distribution
Feedback Collection
File Management
File Transfer
IVR / Voice Recognition
Instant Messaging
Multi-Channel Communication
Multi-Language
Natural Language Search
Push Notifications
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Request Routing
Search Functionality
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Speech to Text
Support Ticket Management
Surveys & Feedback
Template Management
Third Party Integration
Visitor Tracking
Website Management
Widgets
eCommerce Management
Learn moreCompare App
API
Activity Dashboard
Alerts / Escalation
Application Integration
Auto-Responders
Automated Scheduling
Campaign Analysis
Campaign Management
Chat
Chat Transcript
Contact History
Conversion Tracking
Customer Activity Reporting
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Data Filtering
Email Distribution
Feedback Collection
File Management
File Transfer
IVR / Voice Recognition
Instant Messaging
Multi-Channel Communication
Multi-Language
Natural Language Search
Push Notifications
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Request Routing
Search Functionality
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Speech to Text
Support Ticket Management
Surveys & Feedback
Template Management
Third Party Integration
Visitor Tracking
Website Management
Widgets
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Alerts / Escalation
Application Integration
Auto-Responders
Automated Scheduling
Campaign Analysis
Campaign Management
Chat
Chat Transcript
Contact History
Conversion Tracking
Customer Activity Reporting
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Data Filtering
Email Distribution
Feedback Collection
File Management
File Transfer
IVR / Voice Recognition
Instant Messaging
Multi-Channel Communication
Multi-Language
Natural Language Search
Push Notifications
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Request Routing
Search Functionality
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Speech to Text
Support Ticket Management
Surveys & Feedback
Template Management
Third Party Integration
Visitor Tracking
Website Management
Widgets
eCommerce Management
Visit WebsiteCompare App

BotXO Feature Reviews

12 reviewers had the following to say about BotXO's features:

Benjamin Damsgaard

Worth the monet

2020-02-27

Pros

Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs.

Cons

The lack of Analytics data The confusing setup when the bot is large

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Read more
Anonymous
(Leisure, Travel & Tourism company, 11-50 employees)

Great product, but lack of service and intuition

2019-05-14

However you need to invest a lot of time yourself to master the programme, since there is no customer service.

Pros

Its userfriendly and easy once you have learned to use it.

Cons

Also it loades rather slowly, especially the overview of Global connections is slow and messy. Also messy overview of received conversations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear customer

We are pleased to read that you find our product great with a lot of opportunities.

Our team is working on making sure that those opportunities will be seized, which includes releasing new, more intuitive functions as well as providing clearer overview and use of the reports.

Thank you for your feedback which is a huge help to us in mastering our software even better!

Your humans at BotXO

Read more
Casper Minding-Petersen

Bot software that works

2020-02-27

The more time you put in the software, the better your bot gets.

Pros

Secondary the drag n drop interface, where you build your magic.

Cons

Like any other skill you try to learn, it takes time before you master the skill.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Read more
Mark de Leeuw

Fantastic platform to build your chat bot!

2020-05-26

It has not been live long enough to really prove a point yet, but I can already see the usecase for both pre-deflecting easy / repeat enquiries as well as doing preparations for tickets with higher need for interaction.

Pros

With their help, we were able to launch our first version in 2 weeks, and one week was due to me not having enough time to work on it full time.

Cons

I would like some more easy options to export items / flows for translation to another languages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anders Jonsson

It works

2019-05-14

I'm using BotXO to answer FAQ's and guides to eg. wineglasses or return policies.

Pros

Simple interface. Easy integration on your site.

Cons

Editor interface is a bit slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Anders

We are glad to read that Eva Solo finds our chatbot easy to integrate and use on your site to answer FAQ's and guides.

We are looking forward to providing even more possibilities for improving the look and feel of your chatbot in the future.

The BotXO Team

Read more
Anonymous
(Computer & Network Security company, 11-50 employees)

Fast and easy to get started

2019-05-15

Pros

Easy to cusomize and design - both on its operations and the GUI.

Cons

Reporting functions are a bit basic, and it tends to load very slow, hven bot has been running for a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear customer

We are glad to hear that getting started with our bot has mostly been a fast and easy experience, also in terms of customization and design.

We are working on advancing the reporting functions as well as the chatbot's ability to use Natural Language Understanding to better understand and engage your users.

We highly appreciate your feedback which enables us to build an even smarter bot!

The BotXO Team

Read more
Peder Rudbeck

Great software to build your chatbot

2020-02-26

My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pros

Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Cons

Not really any, I feel like this is a great choice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Read more
David Einarsson

Strong & very reasonably priced bot solution from a service oriented company.

2020-04-15

Pros

And look, their customer newsletters have a "request a feature" button.

Cons

I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Regin Jensen

aio

2020-03-29

BotXO’s intuitive interface was suitable for the customers as well.

Pros

BotXO was able to handle both huge amounts of content and complicated dialogues.

Cons

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team

Read more
Nadin Kempel Sigh

Everybody can builed a bot

2020-02-26

I have had a super successful and very educational journey with botxo.

Pros

That it is very user-friendly and that you can build the bot yourself without depending on a IT department.

Cons

Some problems with the integration update

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Nadin. Thank you for your feedback! We appreciate that very much. We are glad to hear that you had a successful journey with us, despite the initial problems with the integration update. We are very happy that you find the BotXO Platform user-friendly and that you could build the bot without any coding. We are looking forward to supporting Tiger of Sweden further on your chatbot adventure! The BotXO Team

Read more
Alessandro Monfrecola

Ease of use & low cost

2019-05-14

Pros

the simplicity and the autonomy we have in building our chatbot.

Cons

we had some problems with the zendesk integration but they were solved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from BotXO


Dear Alessandro

Thank you for your feedback! We are glad to read that you find the BotXO chatbot software simple to use despite some initial problems with the Zendesk integration.

We are happy to support you more in the future in building your chatbot.

The BotXO Team

Read more
Boris Abramovic

BotXO

2020-05-29

Pros

They are very proactive and fast in replying.

Cons

It would be good to have a multilingual option by default and not by multiplying modules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more