CallFinder Features

CallFinder

Speech analytics tool for small to midsize businesses

4.73/5 (11 reviews)

CallFinder Feature Summary

  • Assessments
  • Audio Capture
  • Automatic Transcription
  • Call Logging
  • Call Scoring
  • Interactive Voice Response (IVR)
  • Reporting/Analytics
  • Speech-to-Text Analysis
  • Voice Recognition

Competitor Feature Comparison

Analytics
Automatic Call Distribution
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
Change Management
Customer Experience Management
Customer Service Analytics
Data Filtering
Database Integration
Goal Setting / Tracking
IVR / Voice Recognition
Monitoring
Multi-Language
Performance Management
Performance Metrics
Performance Reports
Productivity Reporting
Quality Assurance
Quality Control
Reporting & Statistics
Sales Analytics
Search Functionality
Sentiment Analysis
Speech to Text
Tagging
Third Party Integration
Visit WebsiteCompare App
Analytics
Automatic Call Distribution
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
Change Management
Customer Experience Management
Customer Service Analytics
Data Filtering
Database Integration
Goal Setting / Tracking
IVR / Voice Recognition
Monitoring
Multi-Language
Performance Management
Performance Metrics
Performance Reports
Productivity Reporting
Quality Assurance
Quality Control
Reporting & Statistics
Sales Analytics
Search Functionality
Sentiment Analysis
Speech to Text
Tagging
Third Party Integration
Visit WebsiteCompare App
Analytics
Automatic Call Distribution
CRM Integration
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Scripting
Call Transfer
Campaign Management
Change Management
Customer Experience Management
Customer Service Analytics
Data Filtering
Database Integration
Goal Setting / Tracking
IVR / Voice Recognition
Monitoring
Multi-Language
Performance Management
Performance Metrics
Performance Reports
Productivity Reporting
Quality Assurance
Quality Control
Reporting & Statistics
Sales Analytics
Search Functionality
Sentiment Analysis
Speech to Text
Tagging
Third Party Integration
Visit WebsiteCompare App

CallFinder Feature Reviews

10 reviewers had the following to say about CallFinder's features:

Steve Denbow

A great product, with lots of new inovations

2019-09-30

This is our company's first venture into speech analytics, and it has been non stop learning!

Pros

Data export is user friendly and can be automated.

Cons

Some of the newer features have limited functions, but those are being addressed in a timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution.

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Seth Selesnow

CallFinder

2020-09-01

Improved efficiency of managing call center staff.

Pros

This tool has been a great addition to our call center, helping our manager be much more efficient monitoring and coaching our team.

Cons

nothing that comes to mind in terms of liking the least.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks Seth! We're so glad to hear that our CallFinder speech analytics software is helping with your call center efficiency. Thanks for being such a valued customer and for choosing CallFinder and 800response!

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Dave Kilby

Very Happy

2020-06-30

All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Pros

Seeing customer sentiment is an excellent feature as well.

Cons

so far we are very happy with everything.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need.

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Brandyn Nuffer

Callfinder could help your Company

2019-02-12

Pros

Very easy to use and straightforward.

Cons

Wish it had functionality to pick up customer sentiment. More ability to create your own searches.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for the review, Brandyn! We take pride in the services and customer support we provide, and we always appreciate feedback. We also wanted to let you know that customer sentiment analysis is now available, along with searchable call transcriptions for quick and easy call review. Thanks again!

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Kimber Clark

Love CallFinder and [SENSITIVE CONTENT HIDDEN]

2019-09-19

She is so very knowledgeable, patient, interactive, and helpful!

Pros

Being able to separate campaigns then being able to view side-by-side comparisons of campaigns is a great feature. I'm informed first thing every morning with the auto-send of snapshot reports directly to my inbox.

Cons

It replaces a career path for QA employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for your thoughtful review, Kimber! We are pleased to hear that our solution is providing you with such positive results and that Sabrina continues to elevate your experience even more. We will certainly pass along your feedback to her. We look forward to working with you for anything you might need.

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Adam Untch

Finding Calls on CallFinder

2020-03-19

Pros

The filtering features are the most impactful since I can narrow it down to user and when the call accrued.

Cons

When I filter down to the user and day the call accrued some of the calls are not showing up.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for the review and the helpful feedback, Adam! We're glad that you find our filtering feature useful. We've passed along your other feedback to our Product Development team, and we're always open to suggestions. Feel free to contact us if you have any issues or questions. Thanks for your continued support!

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Michael Scoma

Needs some work

2020-03-24

Pros

Once I find calls it is easy to use and go over calls with my team.

Cons

It is not always easy to find calls and many call that my team do do not pull through

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review.

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frank diaz

using speech analytics in a call center environment

2019-09-11

We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder

Pros

very easy to get up and running , simple to customize for specific business uses.

Cons

But still very easy to quickly validate any negative trends that appear in the scoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything!

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Larriann Alvarado

Great Product

2019-09-16

Pros

CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks!

Cons

CallFinder listens and scores hundreds of calls but is not perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward.

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Andrew Eiler

Call Finder

2020-09-01

Pros

It is simple to use and is totally flawless typically.

Cons

It is not free, but nothing is I suppose.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CallFinder


Thanks for the review, Andrew!

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