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Capacity vs Communication Studio 2.0 Comparison

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Overview

Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer...

The 2nd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

7

2

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.0

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Not enoughreviews yet

Pros

Not enoughreviews yet

Cons

Not enoughreviews yet

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features99
  • AI-assisted Development
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Attended Automation
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Behavior Tracking
  • Business Process Automation
  • Business Process Control
  • CMDB
  • Calendar Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Collaborative Development
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Segmentation
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support
  • Deployment Management
  • Design Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Automation
  • Email Management
  • Feedback Management
  • File Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Workflow Editor
  • Group Messaging
  • Health Score
  • Human Handover
  • IT Asset Management
  • Image Recognition
  • Incident Management
  • Integration into Third Party Applications
  • Integrations Management
  • Intent Recognition
  • Interaction Tracking
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • One-to-One Messaging
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Templates
  • Project Workflow
  • Projections
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Modeling
  • Visual Workflow Management
  • Web/Mobile App Development
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features92
  • AI-assisted Development
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Attended Automation
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Behavior Tracking
  • Business Process Automation
  • Business Process Control
  • CMDB
  • Calendar Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Collaborative Development
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Segmentation
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Storage Management
  • Data Verification
  • Decision Support
  • Deployment Management
  • Design Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Duplicate Detection
  • Email Automation
  • Email Management
  • Feedback Management
  • File Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Workflow Editor
  • Group Messaging
  • Health Score
  • Human Handover
  • IT Asset Management
  • Image Recognition
  • Incident Management
  • Integration into Third Party Applications
  • Integrations Management
  • Intent Recognition
  • Interaction Tracking
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Member Accounts
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • One-to-One Messaging
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Templates
  • Project Workflow
  • Projections
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Modeling
  • Visual Workflow Management
  • Web/Mobile App Development
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations14
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Drive
  • Google Maps
  • Instagram
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Teams
  • SAP Business One
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Telegram
  • Twilio
  • WhatsApp
  • Zapier
  • Zendesk
  • Total integrations4
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Drive
  • Google Maps
  • Instagram
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Teams
  • SAP Business One
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Telegram
  • Twilio
  • WhatsApp
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Capacity vs. Communication Studio 2.0

See how Capacity and Communication Studio 2.0 stack up against each other by comparing features, pricing, ratings, integrations, security & more.