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CrashPlan
5
157
4
66
3
14
2
5
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy, secure, & cost-effective backup and recovery
Table of Contents
CrashPlan - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CrashPlan overview
Based on 249 verified user reviews
What is CrashPlan?
By industry, CrashPlan reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for CrashPlan cited by reviewers is backup (86% of reviewers).
What do users say about CrashPlan pricing?
Reviewers indicate CrashPlan offers affordable pricing and flexible plans for small businesses, and some reviewers feel it provides good value for protecting important data. Some users report higher costs for larger installations and dislike the loss of lower-priced plans. Users say recent changes have increased costs and limited personal options, with some experiencing billing and cancellation issues.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Backup and Restore
Seamless deployment and management
Effortless initial setup process
Pricing
Backup
File Backup
CrashPlan’s user interface
CrashPlan review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about CrashPlan?
Users say CrashPlan offers reliable, continuous backup for files and devices, with flexible options for local and cloud storage. They find it easy to set up, manage, and restore files, appreciating the intuitive interface and minimal maintenance required. Most report peace of mind knowing their data is safe and accessible from anywhere. They value features like file versioning, user management, and customizable settings.
Some feel pricing has increased and miss consumer-focused plans, while others mention occasional confusion with the interface and setup. They report customer support is generally helpful, though response times can vary, and restoring large amounts of data may be slow.
Select to learn more
Who uses CrashPlan?
Based on 249 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CrashPlan's key features
Most critical features, based on insights from CrashPlan users:
All CrashPlan features
Features rating:
CrashPlan alternatives
CrashPlan
Starting from
8
/user
Per month
Action1
Starting from
No pricing info
Automox
Starting from
1
Per month
NinjaOne
Starting from
No pricing info
CrashPlan pricing
Pricing plans
Pricing details:
User opinions about CrashPlan price and value
Value for money rating:
Of 42 reviews that provide robust commentary on CrashPlan's price and value, mention it in a positive light.
Reviewers indicate CrashPlan offers affordable pricing and flexible plans for small businesses, with features and coverage that users find cost-effective. Some reviewers feel the software provides good value for protecting important data and appreciate its competitive rates and ease of use. Some users report that pricing becomes less attractive for larger installations, and they dislike the elimination of lower-priced or consumer plans. Users think recent organizational changes have led to higher costs and limited options for personal use, with some experiencing billing issues and difficulty canceling or changing plans.
, and
CrashPlan customer support
What do users say about CrashPlan customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CrashPlan customer support.
Widely noted by reviewers, CrashPlan's customer support is helpful, knowledgeable, and provides clear instructions.
A number of users mention support is prompt, professional, and resolves issues efficiently when contacted.
Multiple users appreciate the availability of support through various channels like chat and phone.
A few users report difficulty reaching support quickly, with long wait times and slow resolution for some issues.
Support options
Training options
To see what individual users say about CrashPlan's customer support, check out the review snippets below.
“The tech support is excellent.”
Sheila L.
Office Manager
“Crashplan used to be a better service before Code42 bought it and made changes. ”
Brahm D.
Lawyer
“No support.”
Barry H.
Administrator
CrashPlan FAQs
CrashPlan has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is CrashPlan used for?
CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. The CrashPlan Data Resilience Platform: A unified backup and recovery platform—tailored to your business, the CrashPlan Data Resilience Platform provides cost-effective storage solutions, comprehensive security, built-in compliance, and precise recovery for SaaS, endpoints and servers.
Q. What level of support does CrashPlan offer?
CrashPlan offers the following support options:
Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support
