Haptik Features

Haptik

Conversational AI tool with natural language processing

4.41/5 (22 reviews)

Haptik Feature Summary

  • Canned Responses
  • Contextual Guidance
  • Conversation Analytics
  • File Sharing
  • Geo Targeting
  • Intent Recognition
  • Machine Learning
  • Natural Language Processing
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Speech Synthesis
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Website Visitor Tracking

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Alerts / Escalation
Analytics
Automatic Notifications
CRM Integration
Chat
Configurable Workflow
Configuration Management
Custom Development
Custom Fields
Customer Complaint Tracking
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Templates
Escalation Management
Lead Capture
Lead Generation
Lead Management
Loyalty Program
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Search
Order Tracking
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Request Routing
Search Functionality
Sentiment Analysis
Surveys & Feedback
Template Management
Third Party Integration
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Alerts / Escalation
Analytics
Automatic Notifications
CRM Integration
Chat
Configurable Workflow
Configuration Management
Custom Development
Custom Fields
Customer Complaint Tracking
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Templates
Escalation Management
Lead Capture
Lead Generation
Lead Management
Loyalty Program
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Search
Order Tracking
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Request Routing
Search Functionality
Sentiment Analysis
Surveys & Feedback
Template Management
Third Party Integration
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Alerts / Escalation
Analytics
Automatic Notifications
CRM Integration
Chat
Configurable Workflow
Configuration Management
Custom Development
Custom Fields
Customer Complaint Tracking
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Questions
Customizable Templates
Escalation Management
Lead Capture
Lead Generation
Lead Management
Loyalty Program
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Search
Order Tracking
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Reporting & Statistics
Request Routing
Search Functionality
Sentiment Analysis
Surveys & Feedback
Template Management
Third Party Integration
Visit WebsiteCompare App

Haptik Feature Reviews

20 reviewers had the following to say about Haptik's features:

Jithesh Thatha

Haptik

2020-08-04

Overall is good user friendly

Pros

The quick chat bots that replied to the users

Cons

The data extraction for the chats support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Watterson

Great interactive tool

2020-07-31

Out of hours support improving customer accessibility & reduced advisor contact resulting in increased productivity.

Pros

Easy integration, tailored and personal to our brand, useful analysis data.

Cons

Ability to make amendments to content directly/configure rather than through support would be a great addition. Other browser compatibility.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Suman Palit

Highly adaptable IVA platform

2020-08-04

We have integrated their IVA into our MSP solutions, specifically IT Service Desk

Pros

Excellent IVA analytics and data to continually train the virtual agent intent recogntion models.

Cons

The ML Engine metrics are a bit opaque, and there is not a lot of control over hyperparameters

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Yum

End-User Friendly Experience

2020-08-04

Pros

The learning curve is relatively smaller compared some of its competitors due to its extensive documentation and end-user friendly UX design. One of my favorite aspects though is its high level of customer support; their team is highly responsive and attentive to client's custom specifications.

Cons

This is relatively minor but it'd be great to see a list of different machine learning algorithms that Haptik uses or the ability to choose a specific algorithm for training data.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Jeet Padhya

A good product for all your AI needs

2020-07-30

Pros

The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone.

Cons

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Broadcast Media company, 10001+ employees)

Excellent customer service

2020-07-30

Excellent. Brilliant execution.

Pros

From legal conversations to general task management, the team did it all.

Cons

Would appreciate if the reporting interface is more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Niyati Jain

The releases and the ease of use

2020-08-04

I was in a team for making chat bots for the Jiomart client and so far the bottom was very well made and minimized a lot of our efforts in non important areas by using default bot templates especially in the UI areas. We were easily able to optimize our bot to reduce the bot breaks to zero because of it's excellent root node and intent mapping.

Pros

The best feature so far was the drag and drop feature which makes it soo exceptional.

Cons

So far after having used it for around a year I felt that the complexity level of entities is little difficult for people who are from non coding backgrounds, it can be simplified a bit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Roshni Singh

Unified Solution for Chatbot and Customer Support

2020-08-11

Pros

Haptik provides chatbot on WhatsApp along with chat and Analytics tools. Whatsapp being the most effective communication tool right now brings the ease of use for customers.

Cons

Customers willing to self develop might face difficulties as development is mostly coder oriented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandya Narne

Great Support

2020-08-04

Very good support and we are very happy with the services

Pros

The product is customer friendly and easy to use and as well as the implementation is also very easy

Cons

Few more improvements are required like more analytics need to be provided to user in terms of agents and automation of agents chats is also required

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashish Ghadigaonkar

A promising product in near future

2020-08-06

Since we have similar user base, Haptik has been very important in handling our basic user queries in no time.

Pros

Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI.

Cons

The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nihanth Reddy Kottam

Best

2020-07-30

Pros

Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp

Cons

Can have more integrations readily available Depending on dataset training time increases by huge margin

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Narayan Prusty

Awesome Conversational AI bot, SME in Telecom

2020-07-30

Customer service chatbot and call center stack - agent view interface for query solving.

Pros

They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Cons

Product Training and used case definition by team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
shweta singh

Haptik Whatsapp integration Review

2020-08-07

The product works well and team is supportive, however the product change cycles could be reduced.

Pros

The software is customizable and the haptik team used to take feedback from us and implement changes in the products as different usecases required

Cons

The chatbot feature had a very limited usage over the integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
venugopal reddy budamgunta

Review on the Associate level

2020-07-31

It was pretty decent for a person who is not so familiar with coding

Pros

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Cons

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Akif Aziz

Very good

2020-08-07

Very good

Pros

It is customization is very good and they also have the business understanding

Cons

Implementation time. Since we one of the first ones, the implementation time took time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sachin Kumar T.S.

Bot Implementation just got a whole lot easier!

2020-07-30

My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development.

Pros

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users.

Cons

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Harshita Panchal

Review Chatbot - Whatsapp

2020-08-04

Pros

The integration with the existing business processes was easy.

Cons

Integration of Whatsapp Product with business processes is little difficult.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mayank Kumar

Great tailor-made solutions for the Business

2020-07-31

Pros

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us.

Cons

Also, custom CRM integrations should be possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Hemanth Gopal

Good User Experience

2020-07-30

For Developing Chatbots .

Pros

I was involved in the demo and integration of the bot to be used along with the apps that were being built by our team.

Cons

It could improve on adding custom NLU and support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
bruce schwack

AI Is The Future of CS

2020-08-04

Brilliant team of dedicated professionals worked seamlessly with our internal team and our CRM vendor, and in 6 months, under lockdown and WFH conditions, went live and began servicing thousands of customers daily.

Pros

Reduces cs friction and live agent demand by about 50%.

Cons

Its been live for two months now and so far, so good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more