IBM Watson OpenScale vs DontGo Comparison

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Overview

IBM Watson OpenScale is an open, enterprise-grade platform that enables businesses to build, operate, and manage production...

DontGo is a live chat platform that utilizes artificial intelligence (AI) chatbots and exit intent technology to help businesses...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.4

(10)

5

4

3

2

1

6

2

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features19
  • API
  • Activity Dashboard
  • Analytics
  • Auto-Responders
  • Automated Sales
  • Behavior Tracking
  • Business Analysis
  • Business Intelligence
  • Call Recording
  • Callback Scheduling
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Communication Management
  • Corrective Actions
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Data Capture and Transfer
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Forecasting
  • Issue Management
  • Keyword Tracking
  • Lead Generation
  • Monitoring
  • Multiple Data Sources
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Predictive Analytics
  • Reporting & Statistics
  • Self-Learning
  • Summary Reports
  • Third Party Integration
  • Trend Analysis
  • Total features23
  • API
  • Activity Dashboard
  • Analytics
  • Auto-Responders
  • Automated Sales
  • Behavior Tracking
  • Business Analysis
  • Business Intelligence
  • Call Recording
  • Callback Scheduling
  • Campaign Planning
  • Chat
  • Chat Transcript
  • Communication Management
  • Corrective Actions
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reporting
  • Data Capture and Transfer
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Forecasting
  • Issue Management
  • Keyword Tracking
  • Lead Generation
  • Monitoring
  • Multiple Data Sources
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Performance Testing
  • Predictive Analytics
  • Reporting & Statistics
  • Self-Learning
  • Summary Reports
  • Third Party Integration
  • Trend Analysis

Integrations

  • Total integrationsN/A
  • ChatBot
  • Epicor ERP
  • Facebook
  • Google Calendar
  • Google Drive
  • Google Maps
  • Instagram
  • Microsoft Azure
  • Microsoft Dynamics GP
  • Microsoft OneDrive
  • Microsoft Outlook
  • NetSuite
  • SAP Business One
  • SAP HANA Cloud Platform
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • ChatBot
  • Epicor ERP
  • Facebook
  • Google Calendar
  • Google Drive
  • Google Maps
  • Instagram
  • Microsoft Azure
  • Microsoft Dynamics GP
  • Microsoft OneDrive
  • Microsoft Outlook
  • NetSuite
  • SAP Business One
  • SAP HANA Cloud Platform
  • Salesforce Sales Cloud
  • ServiceNow
  • SharePoint
  • Slack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IBM Watson OpenScale vs. DontGo

See how IBM Watson OpenScale and DontGo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.