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Intradiem Pricing
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4.3
/5
16
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1 reviewer mentioned:
Gene C.
Insurance, 10,001+ employees
Used daily for 2+ years
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We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great! My account exec, [SENSITIVE CONTENT HIDDEN] was always right there any time I had a question or concern.
The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers.
There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add.
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