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Cloud-based speech analytics software

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Rilla Pricing

Pricing overview

Value for money rating

4.9

/5

144

Price starts from

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No pricing info

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Free plan
Subscription
Free trial

Pricing details

What users say

Overall experience has been good. The team is helping us stay engaged and using the tool and we are hopeful to grow our tech base and use this to help us lower our current cost per tech.
Has substantially grew my revenue allowed me to correct my self and how fast or slow I speak and what people like to hear.

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Reviewers who mentioned pricing said:

JB
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James B.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rilla: The replacement for management ride-alongs!

Reviewed 2 months ago

For a startup product: exceptional. In comparison to already developed products: Incredibly above average, easily in the top 5%. In comparison to cost of other products: On the low side of average, easily one of the best 'bang for your buck' services. Jokingly: 14/10, would review again. Seriously: 9.5/10, no intentions to look for other products (at least for the next several years).

Pros

Exciting features: Management now has the ability to critique interactions between agents/employees and prospects/customers! Management has greater reach with oversight in the event prospects/customers have concerns! Management has access to real examples of success to train and teach less preforming prospects/customers! Management has access to real examples of less successful interactions for roleplaying to help improve low-performing agents/employees!

Cons

As with all new software these days, there are some minor bugs to work out. This is offset by how active their development team improves/fixes issues and continues to improve the product! Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be avoided if a shadow doesn't also record, metrics are stated and specified properly, etc. Ultimately the bugs do exist, but they can be avoided with slightly different admin/user input. I don't care for the colour scheme of the portal. This is also non-impactful regarding usage. Not in the slightest.

AH
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Alexis H.

Consumer Services, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great features and a valuable tool

Reviewed 3 months ago

Overall, my experience with Rilla has been very positive and I see the value in the product and features. I appreciate being able to give the technicians feedback on parts of the conversation with their customers that I otherwise would not be aware of, because it's not in the invoice.

Pros

It's a great way to see how technicians are interacting with customers and to provide feedback on opportunities for improvement. It's also beneficial to hear customer responses to technicians, pricing, coupons, etc.

Cons

Sometimes the ease of use is not there, or there is no way to go back and delete a comment you wanted to make privately if you accidentally make it public.

JC
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Jaclyn C.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Accountability that promotes success

Reviewed 2 months ago

I’m satisfied with the program. It’s something I haven’t used before but I do appreciate the value. I also appreciate having a specific point of reference when a client forgets the details of their project.

Pros

I really like knowing I’m being scored on my sales process in real time. It’s a consistent reminder of accountability, as I use it fall if my appointments. I have seen more success in my sales closing ratio.

Cons

Sometimes the dictation can’t distinguish who said what. Especially if the conversation flows quickly between two people. The fixation will have a “back and fourth” conversation as one persons statement. Also, it hasn’t learned how to spell my name correctly.

ZC
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Zac C.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rilla is the way to go

Reviewed 2 months ago

Our experience with Rillavoice has been overwhelmingly positive. From appointment recordings to AI-powered sales coaching, this platform has transformed the way our team approaches customer interactions. The detailed analytics and insights help us identify key areas for improvement, leading to more refined and effective sales strategies. The intuitive design makes it easy to navigate, and the support team is always responsive. Rillavoice has genuinely enhanced our ability to coach our team and close more deals. We consider it an indispensable part of our sales toolkit.

Pros

Rillavoice has been a game-changer for us! Its appointment recording and AI sales coaching features have helped our team refine their approach and close more deals effectively. The insights it provides are invaluable, allowing us to pinpoint areas of improvement and enhance our overall performance. It’s amazing, and we couldn't be happier with this tool!

Cons

Rilla is easy to use, helpful at reminding us when we should turn it on, the biggest issue I have is getting new sales reps to use it. But once they do they quickly see the value and keep using it!

MS
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Michael S.

Construction, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A MUST HAVE!

Reviewed 3 months ago

Awesome! A must do for all companies with Sales Forces.

Pros

I can effectively assist my entire sales team faster than I was able to Ride with one Sales Consultant in the past. Provides focus and specific ways to coach. Rilla Team is the best partner I have worked with in my career.

Cons

You must launch this tool carefully to your sales team. You must utilize as a positive coaching tool to leverage its value with your people.

KL
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Kevin L.

Construction, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Rilla Review

Reviewed 3 months ago

Overall experience has been good. The team is helping us stay engaged and using the tool and we are hopeful to grow our tech base and use this to help us lower our current cost per tech.

Pros

It allows a two way communication platform with our technicians and service managers.

Cons

It is on the high end of cost, especially with a small company that does not have the quantity of techs to hit the minimal payment at 5 techs. Its tough with 2 techs to pay the full amount.

JC
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John C.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ridealong Timesaver

Reviewed 3 months ago
Pros

The ability to encourage and coach my techs without having to ridealong with each one

Cons

The initial cost was more than I wanted to spend but I believe the investment in our techs will outweigh the shock of the investment

RK
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Ross K.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Program and Company Support

Reviewed 3 months ago

Very good! I love the support they provide and the knowledge.

Pros

How easy it is to us and that their customer service is great.

Cons

That I didn't have it before and price.