TeamSupport Messaging & Live Chat Reviews - Pros & Cons, Ratings & more

LiveAgent

Zendesk Suite

Tidio

Conversational Cloud

JivoChat

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

TeamSupport Messaging & Live Chat

Web-based

Marketing Director

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.

National Sales Manager

We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.

Marketing specialist

Product and support is made CUSTOMER TOWARD. Support team is super friendly and helpful,  they have helped with tech issues and leading where to find them if they were on our side.

Customer Experience Operations

Overall, our experience with SnapEngage has been very pleasant. Their support team is friendly and they strive to assist you any way they can.

Client Relationship Speacialist

I like the ability to transfer chats to other team members and send attachments to the website visitor. Makes my job much more efficient in helping the client.

Creative Manager

When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Head of IT servicedesk

The support is really great, the few times I've had to use them. That's what I like the most.

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads.

As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge.

Manager

Always having easy connectivity.they have very good costumer support team.i have been using this app for 8 months nw.

Marketing

Easy to use and easy to train whole teams to use. I would recommend if you have a large sales team and if you can integrate with your CRM.

Director of Sales

Ease of use, ease of integration into our website.

Group Marketing Manager

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.

No mobile interaction and no apk to integrate into other app.

Account Executive

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky. Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.

MarCom Mgr

Its difficult to find some of the settings and I have had to go to customer service to locate them.

Sr Developer

Admin site can be difficult to navigate​ and find the settings you are looking to change.

Google Meet

Skype

We chose SnapEngage after a long review. Our support people like it, so I like it.

A partner in customer satisfaction

Perfect Price for our need

Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Will be a great product once it fully works

I really really liked this software

Our experience was great. We needed a way to generate leads on our website and route customers to technical support when needed. The chat solved this challenge.

Solid Chat Agent for Small to Mid-size Businesses

Love the new interface

Great Product just not for us

SnapEngage Review

We use SnapEngage to offer another alternative for working parents to connect with us. If they need medical advice or to make an appointment they can do it right from their computer and get a live person in our office. We have been so pleased with how easy to use this chat feature is for both our staff and patients. I would highly recommend this to other practices. 

It's easy to engage with SnapEngage!

All in all, SnapEngage is a solid software. I think they are a newer company, so I think they will keep improving. Their support is amazing, so that is awesome.

SnapEngage is easy to use!

Great chat tool with exceptional value - works just the way we want it to and is perfect for our small team. Hoping a few features get added to the roster soon but other than that, no complaints! Support team is phenomenal as well.

Love it! :D

It is very helpful to have, snapEngage walked us through in making our goals  possible to win the hearts of our customers. 


One of the best chat portal.

We were looking for an easy way to install live chat  on our websites. Snapengage has fit the bill and continued to improve over the years. However, the recent price increase has made me rethink our use of the product from time to time. 

Straightforward Chat Function for Businesses 

Great Platform for Basic Chat

Easy to use and implement chat software tool - their own support team is super responsive and helpful. 

Love SnapEngage! A Fabulous Chat Tool.

It has changed our experience, creating a better CX and streamlining processes for our agents. We have never experienced an outage. As a vendor, SnapEngage is easy to deal with and their approach is client-centered. Their responsiveness is greatly appreciated.  

Fantastic customer service 

Great! I haven't used other products, but I would recommend SnapEngage!

Snappy way to interact with customers

We have been using snapengage for several year now and we are satisfied with the software as it has helped us assist our online visitors and converting queries into form catamaran cruises for our company that specilises in promoting online catamaran cruises on our beautiful island of Mauritius. 

Great chat software 

Easy to use and easy to train whole teams to use. I would recommend if you have a large sales team and if you can integrate with your CRM. 

Easy to use and functional

User Friendly and has Key Integrations

Overall experience has been great aside from it bouncing around to different operators with the same chat occasionally.

Great Live Chat Product

SnapEngage is the platform that our company uses for all online chat interactions. The interface is quite simple to navigate and the system is very responsive. As far as an option, SnapEngage has them. There is a ton of customization available in the system settings and it is fairly easy to get started.

Customer Service through chat

Product and support is made CUSTOMER TOWARD. 
Support team is super friendly and helpful,  they have helped with tech issues and leading where to find them if they were on our side.

Lead SNAP

Overall, I think the tool is a great resource. We only have 1-2 people using/monitoring it from out end, but can see how resourceful it could be for teams with more people (i.e. call centers, sales teams, etc.)

TeamSupport Messaging & Live Chat Reviews (2025)

Suggested alternatives

Pros and cons

113 reviews