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Adaptive Planning vs Fonvirtual Call Center Comparison

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Overview

Workday Adaptive Planning, formerly Adaptive Insights, is a cloud-based enterprise planning software, which offers tools...

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

15000

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

95

70

8

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

I feel the printing capabilities can be improved, along with the clarity of the printing itself. The customer service on this product is outstanding.

SO

Steve O.

Strong, secure environment - clearly developed with an appreciation of how to treat company sensitive data. Appropriate security levels are easily established and maintained.

SW

Stephen W.

Having never used it before, I was amazed at the ease of use. In addition to serving as a data repository for 10+ years of information, the variance analysis reporting is fantastic.

Drew B.

Pros

Not enoughreviews yet

Cons

This lack of functionality makes our work a bit confusing sometimes.

KL

Krystyna L.

Our adaptive administrator sometimes struggles with the data integration from netsuite in some instances.

JT

Jason T.

Implementation is costly and seems cumbersome.

CP

Chris P.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features103
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Benchmarking
  • Blended Call Center
  • Budgeting/Forecasting
  • Business Process Control
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Committee Management
  • Compensation Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Correlation Analysis
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Dynamic Modeling
  • ERP
  • Email Management
  • Employee Database
  • Event Management
  • Exception Reporting
  • Expense Management
  • Expense Tracking
  • Fax Management
  • File Sharing
  • Financial Analysis
  • Financial Reporting
  • For Nonprofits
  • Forecasting
  • Fund Accounting
  • Fundraising Management
  • General Ledger
  • Goal Setting / Tracking
  • Grant Management
  • Graphical Data Presentation
  • IVR / Voice Recognition
  • Idea Management
  • Inbound Call Center
  • Inbound Reporting
  • Income & Balance Sheet
  • Interaction Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Member Database
  • Membership Management
  • Messaging
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-User Collaboration
  • Multiple Data Sources
  • OLAP
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Planning Tools
  • Predictive Analytics
  • Predictive Dialer
  • Profit/Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Purchasing & Receiving
  • Qualitative Analysis
  • Quantitative Analysis
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Relational Display
  • Reporting & Statistics
  • Reporting/Analytics
  • Roadmapping
  • Sales Forecasting
  • Sales Reports
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self-Service Reporting
  • Simulation
  • Single Sign On
  • Skills Assessment
  • Social Media Management
  • Statistical Analysis
  • Strategic Planning
  • Task Management
  • Task Progress Tracking
  • Trend / Problem Indicators
  • Unattended Call Management
  • User Management
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Visual Discovery
  • Voice Mail
  • Volunteer Management
  • Who Answered Log
  • Workflow Management
  • Total features69
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Audio / Video Conferencing
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Bank Reconciliation
  • Benchmarking
  • Blended Call Center
  • Budgeting/Forecasting
  • Business Process Control
  • By-Extension Reporting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Cash Management
  • Chat/Messaging
  • Collaboration Tools
  • Committee Management
  • Compensation Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Correlation Analysis
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Dynamic Modeling
  • ERP
  • Email Management
  • Employee Database
  • Event Management
  • Exception Reporting
  • Expense Management
  • Expense Tracking
  • Fax Management
  • File Sharing
  • Financial Analysis
  • Financial Reporting
  • For Nonprofits
  • Forecasting
  • Fund Accounting
  • Fundraising Management
  • General Ledger
  • Goal Setting / Tracking
  • Grant Management
  • Graphical Data Presentation
  • IVR / Voice Recognition
  • Idea Management
  • Inbound Call Center
  • Inbound Reporting
  • Income & Balance Sheet
  • Interaction Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Member Database
  • Membership Management
  • Messaging
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-User Collaboration
  • Multiple Data Sources
  • OLAP
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Planning Tools
  • Predictive Analytics
  • Predictive Dialer
  • Profit/Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Purchasing & Receiving
  • Qualitative Analysis
  • Quantitative Analysis
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Updates
  • Relational Display
  • Reporting & Statistics
  • Reporting/Analytics
  • Roadmapping
  • Sales Forecasting
  • Sales Reports
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Self-Service Reporting
  • Simulation
  • Single Sign On
  • Skills Assessment
  • Social Media Management
  • Statistical Analysis
  • Strategic Planning
  • Task Management
  • Task Progress Tracking
  • Trend / Problem Indicators
  • Unattended Call Management
  • User Management
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Visual Discovery
  • Voice Mail
  • Volunteer Management
  • Who Answered Log
  • Workflow Management

Integrations

  • Total integrations13
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier