Alessa Features

Alessa

Compliance management and fraud prevention software

4.26/5 (27 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Audit Management
Audit Trail
Background Screening
Behavioral Analytics
Case Management
Check Fraud Detection
Compliance Management
Compliance Tracking
Configurable Workflow
Custom Fraud Rules
Customer Accounts
Data Capture and Transfer
Data Discovery
Financial Transaction Approval
For Banking
For Insurance Industry
Fraud Detection
Identity Verification
Internal Fraud Monitoring
Investigation Management
Monitoring
PEP Screening
Performance Management
Performance Metrics
Procurement Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Risk Alerts
Risk Analytics
Risk Assessment
Risk Management
SARs
Scheduling
Transaction History
Transaction Monitoring
Watch List
Workflow Management
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API
Activity Dashboard
Audit Management
Audit Trail
Background Screening
Behavioral Analytics
Case Management
Check Fraud Detection
Compliance Management
Compliance Tracking
Configurable Workflow
Custom Fraud Rules
Customer Accounts
Data Capture and Transfer
Data Discovery
Financial Transaction Approval
For Banking
For Insurance Industry
Fraud Detection
Identity Verification
Internal Fraud Monitoring
Investigation Management
Monitoring
PEP Screening
Performance Management
Performance Metrics
Procurement Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Risk Alerts
Risk Analytics
Risk Assessment
Risk Management
SARs
Scheduling
Transaction History
Transaction Monitoring
Watch List
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Audit Management
Audit Trail
Background Screening
Behavioral Analytics
Case Management
Check Fraud Detection
Compliance Management
Compliance Tracking
Configurable Workflow
Custom Fraud Rules
Customer Accounts
Data Capture and Transfer
Data Discovery
Financial Transaction Approval
For Banking
For Insurance Industry
Fraud Detection
Identity Verification
Internal Fraud Monitoring
Investigation Management
Monitoring
PEP Screening
Performance Management
Performance Metrics
Procurement Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Risk Alerts
Risk Analytics
Risk Assessment
Risk Management
SARs
Scheduling
Transaction History
Transaction Monitoring
Watch List
Workflow Management
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Alessa Feature Reviews

22 reviewers had the following to say about Alessa's features:

Christian S.

Saves a lot of manual working time due to automatic business processes!

2020-06-25

Thereby, we significantly improved our compliance and risk management system for accounting and taxation issues.

Pros

This software is easy to learn and use for all responsible employees in the company (in particular employees in our accounting department).

Cons

But after this fine tuning was done it works very well and we got the spended time back due to the pros of the automatization process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the detailed review, Christian! We appreciate learning how Alessa allowed you to automate some of your processes and saves time for your employees. It is also very interesting that Alessa allowed you to implement more controls and significantly improve your compliance and risk management for accounting and taxation issues. Thank you for being a customer and providing your perspective on how Alessa helps your organization!

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Rory B.

Alessa as a Continuous Monitoring Solution

2020-05-12

Alessa is an excellent tool which has made its name in the Financial industry as an all-encompassing Anti-Money Laundering solution. The tool looks to adapt to the many changes across different regulations and they have a team that are committed to serve the customer's needs.

Pros

It is data-driven and contains capabilities for creating an automated ETL as well as workflow management for handling various scenarios.

Cons

The software does require quite a bit of set up and consultation prior to initial use, this is necessary for the customized experience.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Rory,
Thank you for the feedback! Being a highly configurable, data-driven software is a must for Alessa since we work with so many types of financial institutions and corporations. Thank you for acknowledging it as a strength of our solution.

You are right in that the solution does require set up and consultation prior to initial use. But like you said, that is necessary in order to get a solution that is customized to a customer's needs.

Rory, we appreciate your feedback and we look forward to continuing to work with you.

Read more
Michelle F.

Great AML tool

2021-02-23

My overall experience however has been a positive one as Alessa/Caseware provide excellent customer support

Pros

Alessa helps my organisation detect high risk entities and activities early by creating alerts to be reviewed based on the parameters set.

Cons

I have reported this on many occasions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Tier1 Financial Solutions


Hi Michelle, Thank you for the review and we are thrilled to have you as a customer. We are glad to hear that our solution is able to alert your organization of high risk entities and activities! I am sorry to hear that sometimes the software is a little slow. We are continuously making enhancements to the product to improve the customer experience so your feedback is very helpful. Thanks again!

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Frank H.

Is is absolutely helpful for our department.

2020-06-25

We get a mounthly report of all our issues.

Pros

It is an easy compliance programm and quickly installed in our system.

Cons

Up to now I misted nothing. So I have on negative points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the review, Frank! We are so glad to hear that you find Alessa an easy compliance program to use and that you are able to easily determine which issues need to be addressed first. Thank you for being a customer and providing your assessment of our product!

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Monique B.

Alessa Is the best

2020-07-16

Transaction monitoring & screening

Pros

Alessa is an efficient tool that has allowed us to detect & report unusual & suspicious activities

Cons

NO additions at this time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the review, Monique! We are thrilled to hear that you think Alessa is easy to use and is an efficient tool that has allowed you to detect and report unusual and suspicious activities. Thanks again for your review!

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Maik H.

useful helper for complex analyses

2020-06-29

We have been satisfied with the effectiveness of Alessa for several years.

Pros

TAG Immobilien AG mainly uses Alessa to detect duplicate payments and duplicate vendor master data.

Cons

The design options for the own dashboards could be more extensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the review, Maik. We are glad to hear that Alessa is able to help your organization detect duplicate payments, duplicate vendor master data and other anomalies. Other organizations have found this to be a powerful capability to reduce revenue losses and financial fraud. Thank you for sharing your perspective on why you have been satisfied with the effectiveness of Alessa for several years!

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Natalya L.

Great solution for Continuous Control Monitoring

2020-05-14

Pros

Flexibility of workflow configuration, nice intuitive design

Cons

No multi-tenant version, time-consuming to implement and upgrade for multiple customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Natalya, Thanks for the review! We are glad to hear that you like our workflows. You are also in good company with other customers who find the design intuitive compared to other options. With regards to deployment time, our partnership with Microsoft Azure is changing how we implement and upgrade our cloud solution. It will be a lot less time consuming. Thanks again, Natalya!

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tanya s.

Tanya's Review

2020-05-07

The team I work with, [SENSITIVE CONTENT HIDDEN] have been absolutely amazing every step of the way!

Pros

Extremely user friendly. Data is always there and extremely easily to navigate and use the tool for transaction monitoring.

Cons

Does not have Regulatory Reporting yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Tanya,
Thank you for the kind words! We are delighted to have Zero Financial as a customer and we are very much enjoying working with you. Glad to hear that you too find our solution extremely easy to navigate and that our transaction monitoring functionality is working for you.

I have checked with our team and they are going to reach out to find out more about the file issues you mentioned. I also double-checked that the regulatory reporting capability is being prepared for deployment at your organization. I am sorry that the wait has been longer, but we will have it for you soon.

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Gene H.

Training Review

2020-06-11

Pros

The quality of the product and training that is being provided has expanded my knowledge in the day to day activities including filing of SAR's, Beneficial Ownerships, the AML Screening process and programs.

Cons

The integration process was completed before I began.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Glad you are enjoying our webinar program, Gene. Thank you for being an Alessa customer and providing a review!

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Medline M.

Simple Solution for preventing fraud

2020-06-03

This software integrates with other existing systems to find fraudulent activities. Our clients love the fact that they can carefully screen and monitor ongoing transactions.

Pros

The best part of implementing Alessa had to be dealing with their customer service. If I had to choose a word to describe them it would simply be phenomenal. I had a minor issue implementing this application for one of the retail clients, but technical support was able to assist me and swiftly solve the issue.

Cons

To be quite honest I have yet to hear from any of our clients regarding any negative issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the review, Medline! We are very glad to hear that the support team was able to provide you with the assistance that you needed.

We agree with you that retail companies like being able to screen and monitor all ongoing transactions to look for fraud. Reducing losses due to fraud goes a long way to help with profitability. Thanks again for the review!

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Lesley M.

Alessa for Exception Reporting

2020-05-11

Pros

Graphical interface for Dashboard, easy enough to understand.

Cons

Implementation timeline extremely long, User training now clear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Lesley,
Thank you for your review! I am glad that you too like our dashboards and are able to get insights from them.
I am very sorry to hear that you were not satisfied with the implementation timeline of the project. Implementation times can vary for a number of reasons and it can be very frustrating to work through these technical difficulties. I had a conversation with the implementation team and I understand that discussions around a way forward remains a priority to them.

We appreciate your feedback, Lesley. We hope that you will be satisfied with the solution very soon.

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Leigh-ann B.

NEXT LEVEL TRANSACTION MONITORING SOFTWARE

2020-05-19

ALESSA HAS ADDED SO MUCH VALUE TO MY TEAM'S ABILITY TO EFFECTIVELY MONITOR TRANSACTIONS AND TO ASSURE OUR STAKEHOLDERS THAT WE HAVE OVERSIGHT OVER ALL TRANSACTIONS.

Pros

ALESSA IS USER FRIENDLY AND THE CUSTOMER SERVICE IS EXCEPTIONAL.

Cons

VOLUMINOUS ALERTS ARE BEING GENERATED AS THERE ARE MULTIPLE ALERTS PER TRANSACTION.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Leigh-Ann! Thanks for the great comments! We are so glad to hear that you are able to effectively monitor and oversee all your transactions. With regards to your comment about the number of alerts and how to group them, I think you will be happy with the newest Alessa release. Our team in your region (we think they are fantastic too!) is going to reach out to you. Leigh-Ann, thanks again and it is a pleasure to have you as a customer.

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otto w.

Comments

2020-06-09

Pros

Easy to use. Most functions are intuitative

Cons

No export function.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thanks for the review, Otto! We are glad to hear that you find Alessa easy to use and that most functions are intuitive. A member of our team is going to contact you to learn more about what kind of data you are trying to export. We might have a solution for you. Thanks again!

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Yvette G.

Manual Scanning of Individuals and Entitities

2020-05-26

I am quite comfortable with the new features and guidance received from my training. Very user friendly.

Pros

Information is now real time. Graphics are awesome.

Cons

I have nothing negative to say about this software.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thanks for the review, Yvette! You have touched on so many of our features. Very pleased to hear that you find some of our latest sanctions screening features user friendly and that it has simplified your work. Thanks again for the detailed review.

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Alicia Z.

Manageable

2020-11-22

Managed with great ease.

Pros

The product is remarkably Easy to use.

Cons

I haven’t encountered a feature I dislike as of yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tier1 Financial Solutions


Thank you for your feedback, Alicia!

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Gavin S.

Top rate Continuous Monitoring Solution

2020-05-14

Pros

ALso the workflow. Basically it just works as it should which is great

Cons

No much in terms of dislikes - I would like some more simple screens (less clicks)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Gavin, Thank you for the kind review. We are glad that you find Alessa easy to use, that it works as it should and there isn't much that you dislike. Simplifying screens is a continuous activity for our development team and we agree with your that less clicks is best. Thanks again!

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Camisha M.

Screening Function

2020-05-07

Pros

The new screening function is very useful especially for payment screening.

Cons

I miss the ability to build a query based on user and work items.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Camisha,
Thanks for the review! We are glad to hear that the screening function in Alessa is working well for your organization. I spoke to our team about the query feature and they made note of your request. They are going to look for an opportunity to bring it back or provide an option that allows you to have the functionality that you miss. Thanks again for taking the time to let us know what you think about our product!

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Edward S.

Review for Alessa

2020-07-06

first time using an app like that

Pros

Easy to use, and i just need to set it up 1 time

Cons

some frequent errors of the app that difficult the work sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the review, Edward! We are glad to hear that you find the product easy-to-use. We hope that as you continue to work with the product, you will discover some of the other benefits it offers. Thanks again!

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Ashwini S.

Cutting edge software

2020-05-15

I have worked in Alessa for over five years. What I loved about the company is that it has strong culture with great values. The company takes effort to discuss with employees their personal as well professional challenges.

Pros

Ability to identify and take actions on the flaws or loop holes in the business process and further improve it.

Cons

Every software needs new features. The development team is constantly taking feedback and new user stories to improve the experience and usability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Hi Ashwini, We appreciate the review! Understanding the customer's business process is an integral part of the process; thank you for highlighting it as a pro. Like any other software, there is always more features that we want to add. We very much depend on people like you to understand the requirements and prioritize their implementation. Thanks again!

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Sandra B.

Wire Transfer Webinar

2020-06-18

n/a

Pros

the software is User Friendly. Easy to join the webinar and Q & A section was great.

Cons

Visual would have been great of the presenter. Easier to stay focused.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for the review and glad to hear that you enjoyed our webinar about the money laundering and fraud risks with wire transfers!

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Oxana B.

Experiences with CaseWareMonitor (Alessa)

2020-06-30

Pros

automation of controls, Time savings through the automated controls quick correction of abnormalities

Cons

I missing a manuel in german own further development is complex

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Thank you for your review, Oxana. When used for automated controls monitoring, Alessa can indeed save time and allow organizations to correct any abnormalities. Our distributor in Germany should be able to assist you with your inquiries - do let us know if you need further assistance. Thank you again for your feedback!

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Kelley W.

Ease of Use with Webinars

2020-06-09

I have used Alessa several times for webinars and it is very easy to get started and manuever.

Pros

Alessa is very easy to use for those of us who are technically challenged in today's technical world.

Cons

There was nothing about Alessa I did not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CaseWare RCM


Glad you find our product easy to use and that you are enjoying our webinar program, Kelley!

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