athenaCollector Pricing, Features, Reviews & Comparison of Alternatives

athenaCollector

Cloud-based practice management system

4.09/5 (45 reviews)

athenaCollector overview

What is athenaCollector?

athenaCollector is a revenue cycle management service that enables clients to secure full payment faster, reduce administrative drag and cost, and stay current on industry change. Clients gain greater control over their financial results with our unique rules engine of over 40 million payer requirements continuously updated by our nationwide network plus hands-on performance coaching, and comprehensive back-office services that include claim submission and denial management.

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Driving Revenue & Performance for Medical Practices

athenaCollector reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.8
  4.1
  3.9
Anonymous

Great

Used occasionally for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

Pros
The billing aspect is what I expected of the software. Easy to post payments, looking up patients is very simple

Cons
Reports are a task to create. When the reports are created you have to keep changing the settings to get what you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JoLynne Slivyak

Up and running!

Used daily for 1-2 years
Reviewed 2018-05-03
Review Source: Capterra

Pros
The thought of changing EHR systems is daunting. Our change to Athena however, was wonderful. We adore the system. The transmission of the info from our first EHR to this one was complete and accurate. We were able to make decisions about how we wanted it to conform to our needs. The trainers are wonderful and have been back several time for sessions to broaden our use and experience. We were pokey at first, but the system is intuitive and simple to figure out for the experienced staff and for the new staff. I've determined that Athena built in several paths to each task - so it appeals to logic across a broad range of staff.

Cons
I get comfortable in my little zone and have a tendency to stay there - THEN Athena shows up for a refresher course and next thing I know, I have a whole new bag of tricks! A little faster, a lot better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Pamela Morand

This is the worst, most complicated software I have ever used.

Used daily for 2+ years
Reviewed 2017-06-07
Review Source: Capterra

I learned from my mistakes. I knew what to look for and ask before we switched vendors.

Pros
They have an automated program that calls the patients if they don't pay. They have mechanisms in place that won't let the patient be until they pay.

Cons
1500 characters is not enough space to write the cons. The posting team is awful. They were writing off charges constant that were not suppose to be written off. Always posting wrong. You think a company that had the responsibility of posting payments would show their posters how to read an EOB. Their first tier support wasn't trained adequately. They would always refer you back to your account manager. We were inundated with phone calls from patients because their accounts were incorrect. They billed Medicare patients for services that were suppose to be written off. Then the patient paid before I'd find the mistake. I'd then have to send them a check for the over payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Helen Johnson

Versatile Software

Used daily for 1-2 years
Reviewed 2019-10-29
Review Source: Software Advice

Athena caters to everything a center needs to operate. Plus, Athena keeps getting better.

Pros
It is an all in one, one stop shop, software for our Gastro clinic and surgery. As the Quality Manager, what I like best is it has a marketplace that offers integration to the software. When the state mandates rules and compliance, Athena makes sure they can get you covered within their marketplace. This is very useful for our Billing Department.

Cons
Physical Chart keeping is still a good way to keep record for back up. When Athena has a malfunction for just a few hours or half of the day, our patient queue wait takes extremely long. Thus, we get bad service reviews. Athena is great but a health and surgery center should always have a physical backup management to continue operation in case Athena fails. Billing also stops operation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sally Ginsburg

Partners for Life

Reviewed 2013-04-22
Review Source: Capterra

This is a great company with amazingly smart people working with us everyday to make our lives easier at work. I cannot imagine choosing any other company, and I did a ton of research and due diligence. Athena is a company which sees the future and takes us there with them. We all love the products and the company. You will too!

Pros
The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you. The implementation process went beautifully, we worked really hard to get it right at the start so we (purposefully) overtrained ourselves. We have never looked back. athenaClinicals is easy to use, quite intuitive and very flexible. Many different physicians can use the system in their own way. The customer support is wonderful-the people who answer are calls are knowledgeable and follow up. We work with athena as as partners. We are doing very well financially and have enhanced our bottom line through efficiencies and through charge capture. We are not coding higher. We know that because athena has amazing report writing and data mining capabilities.

Cons
Athena is a monthly expense and not cheap, but we feel we get more than our money's worth . Financially we are doing very well as a matter of fact, we have never done better

Rating breakdown

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Customer support

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athenaCollector pricing

Free demo on request.

athenaCollector features

API (252 other apps)
Accounting Integration (157 other apps)
Accounting Management (168 other apps)
Activity Dashboard (204 other apps)
Audit Trail (125 other apps)
Automatic Notifications (159 other apps)
Billing & Invoicing (173 other apps)
Compliance Management (172 other apps)
Customizable Reporting (157 other apps)
Data Import/Export (164 other apps)
Electronic Payments (154 other apps)
Expense Tracking (156 other apps)
Invoice Management (220 other apps)
Invoice Processing (142 other apps)
Multi-Currency (152 other apps)
Real Time Data (141 other apps)
Real Time Reporting (123 other apps)
Reporting & Statistics (236 other apps)
Third Party Integration (183 other apps)
Workflow Management (139 other apps)

Videos and tutorials

Additional information for athenaCollector

Key features of athenaCollector

  • Get more money from your medical billing
  • Gain visibility and insight
  • Less work, more focus on patient care
  • Low upfront cost, easy implementation
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Benefits

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades