athenaCollector Features

athenaCollector

Cloud-based practice management system

4.09/5 (45 reviews)

athenaCollector Feature Summary

  • Get more money from your medical billing
  • Gain visibility and insight
  • Less work, more focus on patient care
  • Low upfront cost, easy implementation

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athenaCollector Feature Reviews

25 reviewers had the following to say about athenaCollector's features:

Michelle Gailey

Good for the End User

2016-12-06

The patient's account is easy to navigate and the dashboard of holds are very clear to see.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Medical Practice company, 51-200 employees)

Great

2018-05-23

Pros

The billing aspect is what I expected of the software.

Cons

Reports are a task to create.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Mumpower

Best We Have Found

2018-12-12

We need this to collect all patient data, billing, etc.

Pros

The cloud based patient management is very helpful and cuts down on storage.

Cons

Communicator and Marketing Software. The email system for Communicator could be better. They charge a lot for features and all the partner software is expensive as well.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Terri Martin

AthenaNet

2017-01-11

I have used AthenaNet for about 2 years. It was easy to learn, simple to navigate, and user friendly.

Pros

Reporting was very detailed and could be filtered to customize reports how you wanted them

Cons

I never had any issues with this billing system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering athenaCollector

Compare prices and features because I heard it is costly!

Source: Software Advice
Helpful?   Yes   No
Read more
DeAnn Steiner

Athena just doesn't seem to flow well.

2016-11-15

Trying to generate reports for specifics is time consuming and hard to follow.

Pros

The purple is appealing! It can do what you need it to do.

Cons

We recently switched to Athena, so some remits are still in the previous billing program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Helen Johnson

Versatile Software

2019-10-29

Athena caters to everything a center needs to operate. Plus, Athena keeps getting better.

Pros

When the state mandates rules and compliance, Athena makes sure they can get you covered within their marketplace.

Cons

Athena is great but a health and surgery center should always have a physical backup management to continue operation in case Athena fails. Billing also stops operation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

There are several things I love about Athena, but Customer Service and Account Manager

2018-02-28

Pros

I love how the workable claims process are put into worklists, which is a great concept. Electronic eligibility is a definite plus.

Cons

Customer Service and Account Manager response time or resolution of problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
danielle esteves

Athena EMR

2019-02-05

I like that it is comprehensive for scheduling, charting, and billing so there is no need to go between multiple programs, however it does have some flaws that impact workflow.

Pros

Also excellent for maximizing billable services.

Cons

I don't like that you can't be in the patient's chart and keep the daily schedule open on the side to keep track of patient arrivals while you are charting.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Debbie MacLaughlin

If our billing department didn't double check their posting we would lose THOUSANDS of dollars!

2017-08-24

Pros

There are many reports that can be run but some of the reports you would think are needed for every practice are not loaded, you have to "build" the report yourself.

Cons

The staff is not trained to understand how to post claims. If you are an office that gave a great review you may want to spot check a few claims to make sure they are posting correctly-especially if you have any auto claims as you may not even realize they are costing you money!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Sally Ginsburg

Partners for Life

2013-04-22

This is a great company with amazingly smart people working with us everyday to make our lives easier at work.

Pros

The implementation process went beautifully, we worked really hard to get it right at the start so we (purposefully) overtrained ourselves.

Cons

Athena is a monthly expense and not cheap, but we feel we get more than our money's worth .

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kim Wishon

The Best Solution

2015-06-09

Since going live on athena collector, we have increased collections, decreased our days in A/R and receiving payment from our major payors lightening quick!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Theresa McIntosh

The Best Decision Any Medical Practice Could Make!

2015-06-16

Our A/R definitely improved and is much easier to manage, billing now is a breeze, reporting is wonderful and the customer service in response to questions or issues is exceptional.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Vicky Harris

Recent Update

2017-01-19

There is no simple way to figure out exactly which insurance plan you are looking at unless you open up the eligibility details which is time consuming.

Pros

The scheduling feature is extremely easy to use.

Cons

It is a nightmare to run a report for a certain insurance or trying to decipher which specific plan you are looking at without multiple steps.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laura Langlois

Best software we've ever used

2016-10-26

We have used several medical billing software packages, including eCW, and as far as we're concerned, Athena is the best in the market.

Pros

Patient collections, ins eligibility checking, claims scrubbing, Hold buckets for claims needing correction

Cons

That they don't offer a "basic" client option any longer (can't post your own payments)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering athenaCollector

Don't bother with "cheaper" products thinking you'll save money. Save yourself the time, money, and effort and just get a solid, dependable, powerful & user friendly product from the get go.

Source: Software Advice
Helpful?   Yes   No
Read more
Caroline Domin

athenahealth

2016-11-07

We have been using athenahealth since 2011. There have been many changes for the better. Athenahealth strives to be ahead of the curve when it comes to regulatory changes. They are proactive. Customer service is very helpful and seem to answer 90% of question up front. What they can't answer is researched and answered in a timely manner.

Pros

They are above in their field. Reports are amazing and customer service is very professional.

Cons

Office need to maintain the control with adjustments because they are aware of extenuating circumstances with each case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering athenaCollector

Make sure office are monitoring all aspects of the EMR. Keep hands on and it will perform at an excellent level for you.

Source: Capterra
Helpful?   Yes   No
Read more
Lori Fischer

Best Decision We Ever made!

2015-06-03

Using athenaCollector, athenahealth's practice management service, enabled our practice to trim its billing staff from 8 to 1 ½ with our average days in AR at 16.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pamela Morand

This is the worst, most complicated software I have ever used.

2017-06-07

I learned from my mistakes. I knew what to look for and ask before we switched vendors.

Pros

They have an automated program that calls the patients if they don't pay. They have mechanisms in place that won't let the patient be until they pay.

Cons

We were inundated with phone calls from patients because their accounts were incorrect. They billed Medicare patients for services that were suppose to be written off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Lei Chu

Expensive and terrible software

2016-09-15

-5.3% collection rate for my specialty for full billing service, many EOBs such as Cigna n texanplus are not posted yet they charge you 5.3% of the collections.

Pros

Emr and billing in onr

Cons

Way too expensive for the level of service, lack of many EOB posting n denied claims work up make 5.3% not worthwhile

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering athenaCollector

Do not sign up w them, period. Many myself included have or are leaving them.

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Seibel

Collections have been increased using athenaCollector

2017-06-27

Pros

I like that athenaCollector has follow through on contacting patients whose accounts have been marked as delinquent.

Cons

I would like if athenaCollector was able to verbally speak with patient regarding delinquent accounts if necessary

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marty Torres

We recently switched from NextGen to Athena Collector.

2017-09-28

Pros

Templates load quickly which saves a ton of time.

Cons

Often, the notes they have on the accounts to not relate to the chart. for example, they will state- referral needed, but the referral is in the chart already.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Maggie Del Monaco

Need biller in office

2016-09-20

I have to hire part-time billers who get frustrated and then leave.

Pros

That they call the patients when they have a balm e

Cons

Complicated !

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering athenaCollector

Don't get it unless you have a biller in board.

Source: Capterra
Helpful?   Yes   No
Read more
DENA ELLIS

I THOUGHT THE SOFTWARE WAS GREAT

2018-02-21

NOT MUCH I DIDN'T LIKE ABOUT THE SOFTWARE. ONCE YOU GO THROUGH THE TRAINING VIDEOS IT'S PRETTY SELF EXPLANATORY.

Pros

EASE OF USE, REMINDERS AUTOMATICALLY SENT OUT FOR PATIENTS, DEPOSITS ARE EASY TO PREPARE WITH ATHENA.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cosmas Opondo

athenaCollector Review

2019-09-05

Pros

What I like most about this software is that it does most of the work for you and you only pay back after your claims have been settled

Cons

Although you pay after the service, the overall cost of the software in high for most medical billing offices

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
william paronish

Excellent Option For Independent Physicians

2015-06-03

I love the Athena Health program and highly recommend it especially for independent physician with a need to have a solid base to their billing system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
tonya zimmermann

Great software needs support

2019-04-10

Pros

Built for the medical billing and EHR community.

Cons

Lack of customer support and lack of knowledge regarding billing staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more