Avalara Features

Avalara

Tax compliance done right

4.36/5 (77 reviews)

Avalara Feature Summary

  • Sales tax compliance automation
  • Tax determination
  • Exemption certificate managment
  • Tax returns, filings, and remittance
  • Tax rates for over 70,000 jurisdictions worldwide
  • Automatically updated product taxability
  • More than 10 million UPC codes mapped to sales tax content
  • Pre-built integrations for most ERP, POS & ecommerce systems
  • Detailed reporting
  • Support to over 100 countries worldwide
  • 10 million UPC codes mapped to sales tax content
  • VAT compliance

Finance & Accounting Feature Comparison

Most popular features of all Finance & Accounting apps

API (166 other apps)
Accounting Integration (107 other apps)
Accounting Management (104 other apps)
Activity Dashboard (111 other apps)
Auditing (78 other apps)
Automatic Notifications (100 other apps)
Automatic Reminders (80 other apps)
Billing & Invoicing (114 other apps)
Customizable Reporting (84 other apps)
Data Import/Export (90 other apps)
Electronic Payments (99 other apps)
Expense Tracking (107 other apps)
Invoice Management (158 other apps)
Invoice Processing (95 other apps)
Multi-Currency (92 other apps)
Real Time Data (91 other apps)
Receiving (90 other apps)
Recurring Billing (78 other apps)
Reporting & Statistics (105 other apps)
Third Party Integration (94 other apps)

Competitor Feature Comparison

API
Certificate Management
Certification Management
POS
Visit WebsiteCompare App
API
Certificate Management
Certification Management
POS
Visit WebsiteCompare App
API
Certificate Management
Certification Management
POS
Learn moreCompare App

Avalara Feature Reviews

25 reviewers had the following to say about Avalara's features:

Anonymous
A verified reviewer
Verified Reviewer

Avalara is as great solution for our sales tax process.

2017-12-12

Pros

The product is very easy to use from calculating the sales tax for invoicing to summarizing the monthly data for sales tax filings.

Cons

If I had to pick one area to improve perhaps more features could be added for reporting monthly activity. However, this product meets all of our needs at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Andrew Dennis

Good but reconciling monthly is confusing

2018-04-11

Pros

I can tell whoever designed it tried to make it easy.

Cons

I have invoices that stay open over months - I have to constantly stay vigilant to make sure I move my open QBO invoices to the next month to make sure I don't get dinged for sales tax I haven't yet collected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Shannon Mackey

Too many bugs for QBO

2018-04-13

ST filing on the client's behalf....if it captures the correct data.

Pros

The concept of Avalara is good...calculate sales tax based on ship to address, file returns for various states. Avalara is the ST experts so internal knowledge does not have to be CPA level.

Cons

Then if you use another 3rd party program that feeds invoices to QBO, your invoices have the Avatax verbiage from the estimate on them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Yair Tsoran

Avalara makes our Sales Tax reports fast and easy directly from Salesforce

2017-01-05

Avalara AvaTax makes our life easy: By clicking a button the sales tax is calculated from within Salesforce and entered automatically into the invoice.

Pros

Prevents manual time-consuming calculations Integrated nicely into Salesforce Order Easy to use

Cons

Changes after submitting is cumbersome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sabine Dukes

Watched this company go from great to terrible

2018-04-03

Multi district/state tax calculation made easy.

Pros

Platform is flexible and mapping is intuitive, even for complex tax situations. Easy integration with Magento Enterprise.

Cons

Its more complex than it should be to add manual transactions and the UI needs a considerable update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Markian Pylypczak

Overall the software works as expected and provides great value for us as an organization.

2018-04-05

It drastically reduces the amount of time required to calculate sales tax, remit tax returns, and reconcile.

Pros

I like the reliability of the software, the lack of problems that arise, and the degree of simplification it brings to what could be a difficult process.

Cons

I feel that some of the integrations with third parties could be improved, namely QuickBooks, as the ability to run batches of invoices has never worked for me despite numerous attempts to fix this with customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Finance Systems Manager (E-Learning company, 51-200 employees)
Verified Reviewer

Great Value

2017-12-19

Pros

Great value for the price and customer support/account management are amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 51-200 employees)

Great tool for eCommerce, but error messaging sometimes unclear

2018-08-18

Pros

We love how AvaTax automatically calculates and reports on sales tax - there don't seem to be any competitors that can do it as well as Avalara does.

Cons

When we do run into issues, it's either because the data coming in to AvaTax is garbage data (not really their fault), or because of random matchback issues related to tax product codes and address verification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David Wade

Not too many problems. I do think it is kind of pricey, but that could just be me

2018-04-05

Hopefully if we ever get audited, the fact that we use Avalara will help support any claims.

Pros

I like the reporting feature.

Cons

Setup is difficult, or was when we started a few years ago. I also wonder how quickly sales tax rates are updated as there have been times I received notices about a sales tax change in a jurisdiction, but it didn't show in Avalara

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy Santos

It does what I need it to do.

2018-04-05

Pros

This is done automatically with the software we use.

Cons

Reports are not very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brendon Brown

Verified Reviewer

I am on the fence, Avalara

2018-08-16

Pros

Avalara rolls up my sales tax for yearly processing, and when it's complete, it's really good!

Cons

Issues with integrations are at the top of my mind - Avatax for Magento2 module was not ready for prime time and caused some headaches.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more
Joe Arbogast

Didn't do what I wanted it to do

2018-04-16

None really.

Pros

Installation was easy and integrated with my shopping cart was smooth, though I had to contact Support one time (3dCart is the ecommerce platform). Dashboard seems to be laid out well for getting information.

Cons

the package seems to be great if you need to keep track of more than one state sales tax, but in my case I only collect tax in one state but wanted to have reporting available for a couple of other states in case we need to report based on, and even though the sales rep led me to believe it would do that, it would not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher Studebaker

AvaTax is excellent option for external tax engine in Dynamics NAV

2018-04-01

Fully integrated, with excellent web portal to review reports and data details.

Pros

It is fully integrated into sales and purchasing and is easy to install, connect, and maintain.

Cons

There are some hiccups with additional systems that require tax calculations (such as credit card processors), but it is still miles better than attempting to build / maintain all the rules yourself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Assistant Controller (Computer Software company, 201-500 employees)
Verified Reviewer

Leave the tax research to Avalara!

2017-12-11

Pros

Avalara keeps up with rate changes so we don't have to. Our account rep, Andrew Quirk, is superb.

Cons

It would be helpful if YTD statistics were available by state, instead of only by month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Ted Marks

Excellent, once it was up and running.

2018-04-10

Saves me time and I know I have correctly taxed invoices.

Pros

Saves me time and I never have to worry.

Cons

The setup was a bit more difficult than I anticipated. In retrospect, probably should have paid for Avalara's professional services, as my VAR was less familiar with AvalaTax than I anticipated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Bertrand

As my company expanded into multiple taxes, having AvaTax was essential to managing sales & use tax.

2018-04-09

This headache is almost entirely outsourced to specialist. We concentrate on our core business instead.

Pros

Once implemented, it is simple to use both for the administrators and our customers. AvaTax has covered a wide gamut of situations that my business presents. The software itself is thorough no matter what jurisdiction or product/service is sold and the product help desk is quick, user friendly and complete.

Cons

The integration with our ERP software and e-commerce website yields a frequent rounding issue on the customers' invoices. Not blaming AvaTax for the issue, but neither AvaTax nor our ERP have the flexibility to address the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Welsh

Verified Reviewer

Great product & team!

2018-01-05

Pros

The account managers are super friendly and helpful!

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
DANA HEARN

overall experience is quite beneficial to our business

2018-04-06

Pros

The fact that it is automatic and our employees don't generally have to think about what they are doing and we can rely on the results.

Cons

The initial setup was a little cumbersome but that is to be somewhat expected given the complexity of the twenty some states we report in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Christopher McDaniel

Collecting Tax Certs made Easy!

2018-02-22

Pros

I like the interface and overall experience so far using the software

Cons

We have had some trouble getting accounts to upload automatically into the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Director of Finance (Apparel & Fashion company, 51-200 employees)
Verified Reviewer

Peace of Mind

2017-12-05

Pros

Excellent Customer Support Tiered Pricing for a Mid Sized Business Detailed Reporting User friendly Portal Flexible Nexus Rules and Company Structure Setup Easy Website (Retail) Integration

Cons

If I can think of anything it would be that the pricing is tiered based on level of transactions, so if you do a very high volume of extremely small transactions with a very tight margin and need to utilize Avalara or another service for your taxation call the ROI in time saving could potentially be negated by the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Mark Paiewonsky

We use AvaTax to calculate sales tax on customer invoices for multiple states and jurisdictions.

2018-04-06

AvaTax handles all of the sales tax calculations, reporting, returns, filings and payments seamlessly.

Pros

Handles all of our sales tax requirements with little to no effort on our part. Integrates well with our financial system.

Cons

We really do not have any complaints. We have been extremely pleased with AvaTax. It has worked great for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Sixsmith

Saved my butt on state sales taxes.

2018-04-09

Saves time, money, and simplifies your life.

Pros

I've passed 11 sales tax audits without any charges since I've been on the software.

Cons

As our product is tied to our ERP the addresses must be set up for use and as such that is good, but if the step was combined it would save time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Abreu

Overall, we like having software that improves the efficiency of our business

2018-04-05

Effeciency, makes us able to reduce our man power allocated to tax

Pros

I like that it integrates with our accounting software and eliminates the need to do manual calculations for sales tax.

Cons

My staff have found the software platform difficult to navigate and it takes some time to really understand how to use it properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy McKee

I have Avalara integrated on 2 of my online Bigcommerce stores.

2018-04-26

Pros

Signing up for an account and a couple clicks and you're good to go.

Cons

If you are looking for a software to take care of all of your sales tax needs, such as reporting, you might be able to find cheaper alternatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Heather Walker

Software is great, Support not so much

2018-04-19

Pros

It links up with your billing software and auto populated rates for the areas you collect tax.

Cons

The support during implementation was great but once handed off to an account rep the service is basically no -existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more