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Tax compliance done right

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Avalara Pricing

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Value for money rating

3.7

/5

319

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What users say

Reminds me of the old Microsoft model (maybe still current model?) and it can be very irritating. If you have a tax problem, the last thing you need is more costs and a wait time.
She got my money plus stock options, oh wonderful. SAVE YOUR MONEY AND FILE OWN YOUR TAX WITHOUT PAYING THEM FOR DOING NOTHING.

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Reviewers who mentioned pricing said:

AB
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Angela B.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avalara Makes Taxes Less Taxing

Reviewed 4 years ago

Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.

Pros

I use Avalara's Avatax program to determine sales tax on my Woocommerce shop. The tax calculation is seamless and accurate. The synchronization works in the background, and I am confident that my customers are always charged the correct amount, even with the confusing sales tax rules of New York and California.

Cons

The software and/platform takes a little getting used to. If you are not familiar with tax codes, you might have to do a little digging, but support is always available. Setting up the return calendars can also be a little confusing. It can be expensive to have them file for you in many states if you have a nexus there. All tax calculation programs are costly, but it is much better than me doing it all on my own.

Vendor response

Angela, thank you for taking the time to write about your experience using Avalara AvaTax with WooCommerce. We're happy to hear your feedback, and look forward to continuing to support you.

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Verified reviewer

Wholesale, 1-10 employees

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible Software with even worse Customer Service

Reviewed 2 years ago

Awful, support staff has very clearly never used the software, some have never seen it. Software does not provide the basic functionality that is advertised. Our account manager is incredibly rude and ignores emails. So phenomenally frustrating. The few helpful people I have worked with that actually understands how the software is supposed to work have made it clear that the issue we are experiencing are back-end programming problems that need to be resolved by their back-end support team. Despite following up multiple times I have yet to receive any resolution. After putting in countess hours and way too much in subscription costs into getting this software setup I can honestly say it is more time and cost effective to manually calculate tax on each order than it is to use Avalara.

Pros

After over a year of use, nothing. there is nothing redeemable about this software.

Cons

On an entirely basic level, the software does not function. It is advertised as integrating with QuickBooks Desktop but I have yet to see it function properly for an entire day. It has created such a phenomenal mess of our QuickBooks file and is completely unreliable to calculate taxes correctly to the point that each transaction has to be manually checked to ensure tax filings are correct. I have been told by numerous support staff that this is not normal but after spending literal hours working to try and rectify the issues, have come to realize that the software does not function as advertised and likely never has. Absolutely atrocious that this was ever advertised to work with QuickBooks Desktop. DO NOT USE THIS SOFTWARE.

Vendor response

Thank you for taking the time to write about your experience, though it's not the type we aim to deliver. We're sorry to read you've experienced challenges with the QuickBooks integration. We understand it's been frustrating and we'd like to help. Please contact us at customercare@avalara.com so we can work to address the issue.

AB
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Alexandra B.

Business Supplies and Equipment, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Product Review

Reviewed 5 years ago

We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.

Pros

Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate.

Cons

The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax.

Vendor response

Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact customercare@avalara.com.

EW
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Eva W.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Brutal customer service, no transparency on billing

Reviewed 4 months ago

We use Avatax integrated with our ecommerce provider. It does what's advertised on the tin, but don't expect clear and transparent pricing.

Pros

Tax calculates correctly, unless the API is down of course.

Cons

It is impossible to receive an answer from the support team regarding billing. For a month now I've been trying to understand the 4x price increase we received after almost 10 years. There was no explanation on the renewal notice. Submitted a support case online, no response for a week. Called, spoke to a person, 48 hours later my case was closed with information unrelated to my case. They also called me by another name.

Vendor response

Hi Eva, thanks for bringing this to our attention. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. Please reach out to us at customercare@avalara.com so we can assist.

CK
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Christopher K.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MISC Comments

Reviewed 5 years ago

Big improve, make that massive improvement over Vertex. In fairness, the move to Netsuite solidified the Avalara move.

Pros

*Interface with Netsuite *Management reports available for month REC *Driven by strong Tax knowledge and customer awareness.

Cons

*Website is still not what it should be regarding ease of use. *Resent changes in how support is handled may produce cost saving however it may be at the expense of customer need for timely response. In the past I suspect customers contacted support only after giving up on attempts to gain intel from the website.... may not be pleased having to wait longer. Avalara does not file at all on exception...

Vendor response

Christopher, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

VC
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VICTOR C.

Information Technology and Services, 1,001-5,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product & Well Worth the Money

Reviewed 3 years ago

Overall experience has been great and I'm very happy we selected Avalara 5 years ago. The product has only improved in my opinion since then and as mentioned before, it's a huge benefit to us in saving us time and resources as well as helping to reduce our risk around sales tax obligations.

Pros

Avalara's sales tax management solution has been fantastic for our company. Before we implemented Avalara 5 years ago, everything we did was manual and left us to risk of miscalculations of tax. It's all automated now based on the shipping address, nature of our revenue, and their tax engine calculates the tax and includes on our invoices. We also use CertCapture and have Avalara filed our returns - franky, it's very cheap relative to the value it provides our business in savings of time/resources and improving our controls around sales tax obligations.

Cons

I don't have many complaints about the software - it's been very intuitive to use and was pretty easy to implement. The only small complaint I have is when the liability worksheet locks down the 10th of the following month, you can't make any more changes to a given state without them unlocking it for you and incurring a fee. I think a few of these requests should be included in your subscription as they are bound to happen.

Vendor response

Victor, thank you for taking the time to write about your experience with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your feedback and we look forward to continuing to serve you.

MP
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Markian P.

Construction, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall the software works as expected and provides great value for us as an organization.

Reviewed 6 years ago

It drastically reduces the amount of time required to calculate sales tax, remit tax returns, and reconcile.

Pros

I like the reliability of the software, the lack of problems that arise, and the degree of simplification it brings to what could be a difficult process.

Cons

I feel that some of the integrations with third parties could be improved, namely QuickBooks, as the ability to run batches of invoices has never worked for me despite numerous attempts to fix this with customer support. I also believe that the customer service has been drastically reduced over the last year based on some recent experiences. This is a shame because Avalara had some of the best customer support I have ever encountered, previously.

FA
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Frida A.

Retail, 1-10 employees

Used weekly for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good product but expensive, not trustworthy & not for international stores

Reviewed a month ago

I contacted Avalara well before launching my store; we were just commencing the development. I communicated this to the sales representative and all he focused on was about how this was ideal because I had no footprint and I would be properly set up from the beginning. However, at no point did it tell me clearly what were the things I needed to have in order before implementing Avalara, nor did he...

Pros

Seems like a good product (bit only truly good for the US), lots of services under one roof

Cons

1. Sales representative only concerned with making the sale and did not offer trustworthy advice in my circumstances. 2. We needed more help in the implementation process. We would have been open to paying for an hour or two, or whatever was necessary with some one that would actually takes us through the process to do it right from the get go. We are not experts, and it would have been more effective...

Vendor response

Hi Frida, we appreciate you taking the time to share your experience with us so we can learn and improve. We apologize for the frustration you've experienced and we've shared your feedback with our products team.

CW
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Carolyn W.

Arts and Crafts, 1-10 employees

Used monthly for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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A company that looks good, but doesn't produce results.

Reviewed 8 months ago

From the very beginning, it was frustrating. They give you hours of classes that are supposed to help you set it up. But it didn't apply to my website. After several weeks, I finally got someone to look at it and set it up. It was nothing like the videos. It never did work properly. I ended up paying the taxes instead of the customer and it charged too much in taxes, I'm surprised my customers didn't complain. It was way overpriced compared to another tax program I am using on another website that worked perfectly from the beginning. Avalara should not have sold this product to me since the connecter to Restrict Content Pro did not work properly. They blamed RCP, but they shouldn't have sold it because it didn't work.

Pros

From the outside, they look very professional. They are eager to get sales, but everything was a hassle after signing up.

Cons

Too expensive. Too hard to get help. My connector never worked even after 9 months of trying back and forth with Restrict Content Pro and Avalara. No one seemed to know how to fix the problem, but I kept paying a very high price and getting bad results.

Vendor response

Carolyn, thank you for taking the time to share your experience using Avalara, though it's not at all the type we aim to deliver. We apologize for the frustration you experienced with getting your products set up and getting timely responses from our team. We understand you've decided to cancel, but would like to learn more details about your experience so that we may look into the issue. If you're open to sharing more, please contact us at customercare@avalara.com.

BH
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Blake H.

Consumer Electronics, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Avalara overpromises & Under-delivers

Reviewed 5 years ago

TERRIBLE! There are a lot of configuration issues that we had discussed in the pre-sales cycle (like CertCapture integration, configuring marketplace facilitatort exceptions, etc.) these were all ignored and never were addressed by Avalara when we went live. Tons of issues, then their customer service doesn't respond to cases for weeks at a time. Just a really horrible customer experience. AVOID AVOID AVOID!

Pros

I liked that it integrated with all of our platforms (i.e. NetSuite, Magento and future state Shopify+) and the quoted price came in much lower than other comparative software solutions.

Cons

The setup is not intuitive. There are tons of issues where it doesn't calculate sales tax correctly or at all for some states or on returns. There are multiple different logins for different services/features (i.e. AvaTax, CertCapture, General Avalara account) which are frustrating. Also had a number of issues with our NetSuite integrations. CertCapture required us to manually upload each state certificate...

Vendor response

Blake, thank you for sharing about your experience using Avalara. We are sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist.

RM
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Ronnie M.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Avalara - the cons outweigh the pros

Reviewed 5 years ago

This is a horrible company if you value customer service and resolution of issues in a timely manner.

Pros

Hard to find any pros. The reporting is good when it works.

Cons

Doesn't calculate tax based on the correct jurisdiction - tax will change between sales orders and invoices even though addresses did not change. The reconciliation report that is ran out of NetSuite stopped working after the latest update, absolutely no help in getting that resolved which means I can't reconcile back to our GL. When Avalara was contacted, they asked us for a "video" of what was going...

Vendor response

Ronnie, thank you for taking the time to write about your experience, though the frustrations you've described are not what we want. We strive to offer the best service possible and apologize for the challenges you've experienced. Please contact customercare@avalara.com if you're open to a conversation.

pm
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patrick m.

Textiles, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Great software, but expensive and the support you don't receive from Avalara

Reviewed 10 months ago

Service has been horrible with Avalara.

Pros

Ease of use, reporting aspects are great!

Cons

When you inactivate a customer, the links or pending ones will still go out to customers. It should cancel out the links if inactivated.

Vendor response

Patrick, thank you for taking the time to share your experience using Avalara. We work hard to deliver a reliable product, and we're grateful for the opportunity to work with you. We'd appreciate an opportunity to learn more about what's going well and improvements you'd like to see. If you're open to continuing the conversation, please contact customercare@avalara.com so we can share your insights with our team.

DS
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David S.

Computer Software, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Better than nothing, but many areas that need a lot of improvement

Reviewed 10 months ago

Nightmarish! Had to hire an expensive CPA firm to assist in "fixing" issues and aid with training on Avalara.

Pros

IF you figure out how to code everything correctly, it does calculate sales tax and will file the returns.

Cons

Lack of support, virtually no communication from key support staff that are critical for most anything in Avalara, software is NOT intuitive and figuring it out is a nightmare AND if you don't code everything properly it will do as much harm as good. Person to person communication is extremely hard to get in sufficient quantities to be effective.

Vendor response

David, thank you for sharing about your experience with Avalara. We're sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact us at customercare@avalara.com so we can work to address the issues you've described.

TG
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Todd G.

Apparel & Fashion, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Product Works Well, But Pricing Is Not Comensurate with Value

Reviewed 5 years ago
Pros

Avalara works. It integrates with my e-commerce system and provides customers with accurate, real-time sales tax rates. It allows me to file my sales tax returns easily.

Cons

My net pricing to use the software is increasing at an exponential rate. Over my last three renewals, Avalara has passed through annual net price increases of of 38%, 42%, and 110%. Currently, my annual usage fee to Avalara is greater than my annual sales tax liability! This doesn't work for me any longer. Additionally, my account rep changes at least once a year and the current one is not as responsive as I would like.

Vendor response

Todd, thank you for taking the time to share your experience. We strive to offer the best service possible for our customers and we understand how unexpected costs would be upsetting. We'd like to learn more about your specific experience, please contact customercare@avalara.com if you're open to a conversation.

ES
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Elizabeth S.

Chemicals, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Expensive, consider all options

Reviewed a year ago
Pros

The ease of entering, return submission, and access of the final return.

Cons

That EVERYTHING is a cost and nothing is all encompassing. From the customer service to the number of transactions/returns you have, each on eis a cost and it's not cheap

Vendor response

Hi Elizabeth, thanks for sharing your feedback with us. We are happy to know our solution is working well, though we apologize if pricing expectations were not clearly expressed. We'd like to learn more about your experience to avoid any recurrences. Please contact customercare@avalara.com if you're open to conversation.

MY
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Max Y.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Full service sales tax solution - Saves a lot of time!

Reviewed 6 years ago

Lots of time saved, peace of mind regarding rates charged and filings.

Pros

The website is fairly easy to use once you get used to it, including the Avatax and Avacerts websites. Integration was relatively painless with Netsuite and was mostly handled by the Avalara team. No having to worry about rates being correct. With the filing service no having to worry about tax filings.

Cons

The software is fairly expensive, and there are no like-for-like alternatives on the market. Some of the tier breaks are strange (specifically with the certificate capturing portion). Doing a few things isn't as intuitive as it could be, such as taxing a regularly exempt customer one time on a specific order.

AM
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Amy M.

Used daily for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have Avalara integrated on 2 of my online Bigcommerce stores.

Reviewed 6 years ago
Pros

As with most Bigcommerce integrations, setup was super easy. Signing up for an account and a couple clicks and you're good to go. Calculating sales tax/setup on the backend of an online store can be time-consuming if you don't have Avalara. I do not use the software to do any tax return prep or reports so the version I use is completely free. You can't beat free for a no hassle sales tax calculation experience. State laws change and it's nice to have software that keeps my stores up to code.

Cons

I cannot think of any cons to the software. It is free and truly takes the hassle out of calculating state sales tax for all my customers. If you are looking for a software to take care of all of your sales tax needs, such as reporting, you might be able to find cheaper alternatives.

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Verified reviewer

Real Estate, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avalara Charges for doing nothing. They provide no benifit at high cost. Do not subscribe.

Reviewed 2 years ago

Avalara sold me on what they described as a sales tax service that freed me from the headache of filing quarterly reports. For this they charged me about $300 initiation fee and then $29 per month. Every report they filed had 000000. NOTHING! Why? Because I had to file the report to them. Then they would file the tax form to the local government agency. What I joke. I just filed my tax report myself....

Pros

Zero service. You must file the report for them. What are they charging for?

Cons

High cost. No benefit. Avalara only files what you file with them. This is useless service at a high cost. Just file you tax yourself as they do nothing unless you file the income and tax with them first. What a joke. Charge me for nothing and then refuse to refund even one cent. Every form they filed with my city was 000. I filed it myself at no extra cost. It is just as easy to file my tax report myself as to file the report with Avalara who charged me over $1000 and never filed one proper report. Save your money they do nothing.

Vendor response

Thank you for bringing this to our attention again. We are sorry for the frustration you've experienced. Our team remains committed to supporting you. Please continue to follow up directly.

CM
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Christine M.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Avalara

Reviewed 5 years ago

We use Avalara for our sales tax returns and it saves our company time and headaches. Just knowing that our tax returns are done properly takes a lot of stress off.

Pros

With all the constant change in Sales Tax laws the software gives me a worry free product that handles everything for our company.

Cons

It's expensive and I find it difficult to use

Vendor response

Christine, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact customercare@avalara.com.

KB
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Kristina B.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Avoid Avalara at all cost!

Reviewed 2 years ago
Pros

There was no positive of using Avalara. It was nothing but a headache.

Cons

Expensive, non-responsive, horrible customer service. We cancelled our service in September 2021 and they cancelled 23 of our sales tax registrations "by mistake". Costed us thousands of dollars to fix their mess.

Vendor response

Hi Kristina, thank you for bringing this to our attention again. As we responded to you on your other review, we're sorry to read you've experienced challenges with Avalara. We've followed up internally and you should expect to be contacted soon regarding your account.

JR
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JeaNae R.

Facilities Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avalara Review

Reviewed 6 years ago

Good quality people, expertise and concern with perfection of product. We were a bit oversold on connectors, etc.

Pros

The automation of getting correct tax rate for multiple states in which we do business. I think it is a valuable resource and good value for the money. There's no way we could keep up with all the laws and tax rates and keep our software updated accordingly

Cons

When working with Support, they assume that I am a software person. I'm the accountant and often don't understand their techno lingo. This is very frustrating. Also, there seem to be frequent issues with the Avalara software not communicating back with my software, causing posting issues. This is frustrating as well.

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Verified reviewer

Apparel & Fashion, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Peace of Mind

Reviewed 7 years ago
Pros

Excellent Customer Support Tiered Pricing for a Mid Sized Business Detailed Reporting User friendly Portal Flexible Nexus Rules and Company Structure Setup Easy Website (Retail) Integration

Cons

Very little. If I can think of anything it would be that the pricing is tiered based on level of transactions, so if you do a very high volume of extremely small transactions with a very tight margin and need to utilize Avalara or another service for your taxation call the ROI in time saving could potentially be negated by the cost.

TC
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Tim C.

Computer Software, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the best in sales tax management

Reviewed 5 years ago

Automation of sales tax management provides enormous value.

Pros

Avalara integrates with every major accounting system and seamlessly calculates sales tax on all transactions. Reporting is excellent and filing is easy. Sales tax no longer hurts.

Cons

No complaints about Avalara. I've been a customer for over 8 years.

Vendor response

Tim, thank you for sharing about your experience with Avalara, we're happy to hear it's been positive. We are committed to offering a reliable and easy-to-use solution, and we look forward to continuing to serve you.

JG
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Jay G.

Consumer Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avalara Review

Reviewed 2 years ago
Pros

Avalara has all the features we require and integrates completely with our ERP system

Cons

The pricing structure is somewhat confusing

Vendor response

Thank you for sharing your experience using Avalara. We work hard to deliver our customers a reliable, and we're happy to read our products are working well for you. We apologize if pricing expectations were not clearly expressed, and we'd like to learn how we can improve this experience. Feel free to share your insights with us at customercare@avalara.com.

CR
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Charles R.

Consumer Goods, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sales Tax Collection and Paying

Reviewed 5 years ago

I have had very little contact with my support staff at Avalara only do to the fact that the software works great

Pros

I have no worries about collecting or paying sales tax. Everything is automated and has been spot on. It is easy to do a sales tax refund as well.

Cons

It seems that the price is getting higher yearly.

Vendor response

Charles, thank you for taking the time to write about your experience with Avalara AvaTax. We appreciate your feedback and look forward to continuing to serve you.