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AvidXchange vs Invoiced Comparison

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Overview

AvidXchange is the industry leader in automating invoice and payment processes for mid-market companies. Founded in the year...

Built for midmarket to enterprise level businesses, Invoiced is a cloud-based solution that automates accounts receivable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(35)

5

4

3

2

1

24

7

2

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

86

20

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ve been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.
The software is easy to use and the support is top notch. Once the workflows are setup invoices move seamlessly through the approval process.
We like the ease of having everyone be able to review the invoice from the convenience of their desk as well as the time it has saved us.

Pros

The value for money is great here, I also really like the customization ability , but the most important thing is that the product team keeps developing new features.
Ve only ever experienced one glitch that was easy to fix, which is amazing for a software company. Their customer service is also great and very helpful.
Customizable emails, great reporting, easy for customers (they have their own billing portal), amazing customer service.

Cons

If a check was lost or went missing, you would have to call or send an email to request a stop payment.
We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper.
Efficiency, workflow and fraud control, reduced data entry, centralized invoice processing and accuracy.

Cons

The inability to pay in installments and problems during changes to a plan.
My only complaint is very small. When entering payment by client and choosing credit card there is always a warning pop-up stating that credit card payments are not accepted by the software.
Lack of features to customize the invoice PDF. Customer Support, No live chat, not very communicative support team, for some reason they never understand what i want.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features13
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Automated Billing
  • Automatic Notifications
  • Billing & Invoicing
  • Check Processing
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Credit Card Processing
  • Customizable Reporting
  • Customizable Templates
  • Discount Management
  • Document Imaging
  • ERP Integration
  • Electronic Payments
  • Email Integration
  • Email Templates
  • Email Tracking
  • Forecasting
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Partial Payments
  • Permission Management
  • Price Management
  • QuickBooks Integration
  • Receiving
  • Recurring Billing
  • Reporting & Statistics
  • Revenue Recognition
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Sales Tax Management
  • Status Tracking
  • Subscription Management
  • Task Management
  • Task Tracking
  • Template Management
  • Usage Tracking
  • Workflow Management
  • Total features39
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Automated Billing
  • Automatic Notifications
  • Billing & Invoicing
  • Check Processing
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Credit Card Processing
  • Customizable Reporting
  • Customizable Templates
  • Discount Management
  • Document Imaging
  • ERP Integration
  • Electronic Payments
  • Email Integration
  • Email Templates
  • Email Tracking
  • Forecasting
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Partial Payments
  • Permission Management
  • Price Management
  • QuickBooks Integration
  • Receiving
  • Recurring Billing
  • Reporting & Statistics
  • Revenue Recognition
  • Role Management
  • Role-Based Permissions
  • SMS Integration
  • Sales Tax Management
  • Status Tracking
  • Subscription Management
  • Task Management
  • Task Tracking
  • Template Management
  • Usage Tracking
  • Workflow Management

Integrations

  • Total integrations18
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations13
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

AvidXchange

I have been using Avid for about 4 years to review and approve various departmental invoices.

Reviewed 3 years ago
Pros

I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

Cons

What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Vendor response

Thank you for the review! Great to see that we're helping your AP process be more efficient. I would love to learn more about the challenges you're having with check payments so we can make sure our product team is aware. Please feel free to reach out. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AvidXchange

AvidxChange Review

Reviewed 5 months ago

I have had a great overall experience and have recommended it to many others.

Pros

It makes coding invoices and processing checks seamless. It avoids the uncertainty of the USPS and invoices that are sent in the mail being lost

Cons

The system at times can not be the most user friendly. It would be helpful for the interface to be updated

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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AvidXchange

AvidXchange for Invoice Approval

Reviewed 2 years ago
Pros

AvidXchange is excellent for tracking invoices through from entry to approval. The system allows for the creation of workflows to ensure invoices are being approved by appropriate individuals. Invoice approval information is retained historically, which allows for an audit trail that can be shared with auditors.

Cons

Sometimes the files to attach are too large so you have to cut them down or compress to get them to upload.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AvidXchange

Awesome for invoice tracking and AP

Reviewed 2 years ago
Pros

Very easy to set up and use, great customer service. Quick and easy to learn.

Cons

Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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AvidXchange

Invoices and payments made easy!

Reviewed 2 years ago

Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.

Pros

AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

Cons

As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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AvidXchange

Makes tracking so simple

Reviewed 2 years ago
Pros

This works great for us to track our invoices.

Cons

Too new to have cons about this software.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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AvidXchange

Manage Your Complex Accounts Payable Processes

Reviewed 2 months ago

Overall, AvidXchange has been invaluable to our AP business processes. It integrates with our MRI property management software, as well as Quickbooks, and provides a multi-layered and visible approach to our invoice submission, approval and payment processes.

Pros

Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves. You can also email other people from within Avid to get questions answered regarding an invoice and track those conversations in real time.

Cons

AvidXchange recently changed its UI, and not for the better. For one, when searching for invoices by vendor, Avid always loads results in order from oldest date to newest date which doesn't make much sense. As far as we know, there is no way to change that default. Additionally, the process for selecting multiple values in a search result (i.e. invoices for multiple entities by vendor) is very non-intuitive, as you used to be able to see what specific values were selected after having done so, rather than just seeing a quantity selected. It's a small detail, but very annoying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AvidXchange

Very helpful and seemed like the most efficient and provided the most ways to obtain info.

Reviewed 3 years ago

Efficiency, workflow and fraud control, reduced data entry, centralized invoice processing and accuracy.

Pros

Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

Cons

That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Vendor response

Hi Tonya, Thanks for the great review! I will pass on your feedback to our Utility team. If you have any questions feel free to reach out to me personally: billking@avidxchange.com Thanks again!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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AvidXchange

An Efficient Invoicing Tool

Reviewed 2 years ago

Avid has been a solid tool for my company to make purchase orders and pay invoices.

Pros

It's relatively easy to use and I really like the comment feature that allows you to easily communicate with the next approvers in the workflow. This communication feature is especially helpful when you are working with people in other offices. The Avid processors are efficient at extracting data from invoices when they are sent in which saves data entry time.

Cons

Setup and implementation took longer than we would have liked and I personally don't like the interface that much. In addition I've experienced many times when the file was too large (above 5 MB?) for Avid to upload which was frustrating because expense reports often are large files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AvidXchange

Avid through KeyBank

Reviewed 3 years ago

We have had Avid for a little over a year now and are steadily increasing the invoices that we are sending through the program. Due to our business we cannot currently send all of our invoices through the system. They did a great job of working through our problems at the beginning with respect to uploading and downloading data to and from QuickBooks. Great implementation team and customer service who respond quickly to problems.

Pros

The single platform that allows us to process and pay invoices with one login

Cons

Had functional flow issues when logging on that have since implementation been fixed.

Overall Rating
  • Ease of use
  • Features
  • Customer support

Share this review:

AvidXchange

We use Avid for invoice processing.

Reviewed 3 years ago
Pros

The ability for volunteers and staff members have access to submit reimbursement requests is very helpful. Vendors also send their invoices to AvidXchange and the Avid processors extract the data from the invoices and reimbursement requests. Very helpful for our company.

Cons

I feel sometimes the processors are in a hurry and mistype a vendor name or a campus location which creates an error on our end that we have to correct.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AvidXchange

Simplify Your AP Process

Reviewed 5 months ago

Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite...

Pros

- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid. - Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier. - A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices. - Reduces paper. - Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits. - Overall worth every penny.

Cons

- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay. - Indexers can make mistakes on basic invoice header data, but this is very rare.

Overall Rating
  • Value for money
  • Ease of use
  • Features