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AvidXchange vs TOPS [ONE] Comparison

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Overview

Category Leaders

AvidXchange automates invoice?and?payment processes?for mid-market businesses. With 7,000+ customers in North America, AvidXchange...

TOPS [ONE] is a web-based community association management platform for management companies and self-managed communities...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

350

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

91

5

4

3

2

1

62

22

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

3.7

82

5

4

3

2

1

38

17

11

5

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

I've been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.

MS

Mark S.

Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves.

BS

Ben S.

I have had a great overall experience and have recommended it to many others.

BC

Bridget C.

Pros

Support team is very helpful and knowledgeable about the product. Clean interface, great integrations.

BS

Blake S.

I am extremely happy that it is tailored for HOA Management. The support team is fantastic.

VR

Vicki R.

The vendor's customer service, tech support, and IT team constantly improve and make the software better, which is awesome.

TH

Tylor H.

Cons

We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper.

KL

Kylee L.

The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

GL

Grace L.

Indexers can make mistakes on basic invoice header data, but this is very rare.

JC

Josh C.

Cons

TOPS software is the worst association management software there is. If you call up with a system wide problem they will show you how to fix it in one community, and then tell you to do the rest.

SC

Stephen C.

The worst software I have ever used. There are so many issues with this software.

CC

Carla C.

Does not work well with large communities that have a lot of data, reports take to long to process.

CW

Cathy W.

  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features58
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Trail
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Calendar Management
  • Cash Management
  • Check Writing
  • Client Portal
  • Committee Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customizable Reports
  • Customizable Templates
  • Data Security
  • Document Management
  • Dues Management
  • Electronic Funds Transfer
  • Electronic Payments
  • Expense Tracking
  • Financial Management
  • Fixed Asset Management
  • Fraud Detection
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Owner Portal
  • PO Reconciliation
  • Payment Processing
  • Payment Processing Services Integration
  • Payroll Management
  • Portfolio Management
  • Project Billing
  • Property Database
  • Purchase Order Management
  • Purchasing & Receiving
  • Receipt Management
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Residential Properties
  • Spend Control
  • Status Tracking
  • Supplier Management
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Vendor Management
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features47
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Trail
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • Calendar Management
  • Cash Management
  • Check Writing
  • Client Portal
  • Committee Management
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Credit Card Management
  • Credit Card Processing
  • Customizable Reports
  • Customizable Templates
  • Data Security
  • Document Management
  • Dues Management
  • Electronic Funds Transfer
  • Electronic Payments
  • Expense Tracking
  • Financial Management
  • Fixed Asset Management
  • Fraud Detection
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Insurance Management
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Owner Portal
  • PO Reconciliation
  • Payment Processing
  • Payment Processing Services Integration
  • Payroll Management
  • Portfolio Management
  • Project Billing
  • Property Database
  • Purchase Order Management
  • Purchasing & Receiving
  • Receipt Management
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Rent Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Residential Properties
  • Spend Control
  • Status Tracking
  • Supplier Management
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Time & Expense Tracking
  • Vendor Management
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations36
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

AvidXchange logo

AvidXchange

Has the potential to be great.

Reviewed 4 years ago

All in one AP payment workfile.

Pros

I like that you can move your entire purchasing and AP functionality into one online portal. This allows ease of training to a lot of people.

Cons

They don't have the best relationships with a lot of ERP systems yet. They also don't understand the construction industry well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AvidXchange logo

AvidXchange

Avid through KeyBank

Reviewed 4 years ago

We have had Avid for a little over a year now and are steadily increasing the invoices that we are sending through the program. Due to our business we cannot currently send all of our invoices through the system. They did a great job of working through our problems at the beginning with respect to uploading and downloading data to and from QuickBooks. Great implementation team and customer service who respond quickly to problems.

Pros

The single platform that allows us to process and pay invoices with one login

Cons

Had functional flow issues when logging on that have since implementation been fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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AvidXchange logo

AvidXchange

review

Reviewed 3 months ago
Pros

someone else is inputting the data. its electronic.

Cons

your billing department is a mess. can never get a straight answer, no one ever replies back, had to threaten cancellation of contract to get somewhere. I don't trust the credit reporting analysis given due to the horrible experience with the billing department.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

AvidXchange logo

AvidXchange

AvidXchange from a VP Perspective

Reviewed 2 months ago

We are processing AP more efficiently and will less staff. Our processes are streamlined for sure

Pros

Once the system is up and running it makes things much smoother. We were able to eliminate a position and one of the unrecognized benefits of the system is how easy bank reconciliations are using Avid. A true plus when we are doing 40+ per month

Cons

There are small enhancements that I think could be implemented but it doesn't seem that there is an avenue to suggest these changes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

AvidXchange logo

AvidXchange

AvidXchange

Reviewed 10 months ago

I have been very happy with the product. It provides the options that we were looking for when considering purchase. We only utilize the purchasing, reports, and PO function. When choosing a product we were looking for something that could integrate with Microsoft GP. We did customize a number of things to fit our business and everyone at AvidXchange were great while working thru the process.

Pros

AvidXchange has helped streamline our invoice processing; to eliminate paper, and approval routing time. It provides the approving team access to see where it is in the approval/payment process and see payment information. By providing this information at their fingertips it saves us from receiving emails/phone calls looking for basic information. Overall the departments that use the system are very happy with having access to their invoices in one place.

Cons

The reporting system is cumbersome. I would like a report that would let me customize the detail I am looking for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AvidXchange logo

AvidXchange

Invoices and payments made easy!

Reviewed 3 years ago

Getting check requests processed has never been easier! AvidXchange has made invoice approval processes and workflows so much more efficient and environmentally friendly. Because everything is automated through the software, we have been able to better track and approve our invoices. We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper. Now, because our workflows are streamlined within the software, we have all of that invoice data at our fingertips.

Pros

AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

Cons

As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AvidXchange logo

AvidXchange

Simplify Your AP Process

Reviewed 2 years ago

Overall, AvidXchange has saved our company a lot of time. When I first started, I would have employees from different departments coming into my office and handing me invoices. This was not only hard to keep track of, but the invoice would need to be uploaded into the system by me (only one person reviewing header details), I would need to scan the invoice if I wanted a PDF to be attached to the NetSuite...

Pros

- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid. - Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier. - A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices. - Reduces paper. - Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits. - Overall worth every penny.

Cons

- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay. - Indexers can make mistakes on basic invoice header data, but this is very rare.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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AvidXchange logo

AvidXchange

Manage Your Complex Accounts Payable Processes

Reviewed 2 years ago

Overall, AvidXchange has been invaluable to our AP business processes. It integrates with our MRI property management software, as well as Quickbooks, and provides a multi-layered and visible approach to our invoice submission, approval and payment processes.

Pros

Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves. You can also email other people from within Avid to get questions answered regarding an invoice and track those conversations in real time.

Cons

AvidXchange recently changed its UI, and not for the better. For one, when searching for invoices by vendor, Avid always loads results in order from oldest date to newest date which doesn't make much sense. As far as we know, there is no way to change that default. Additionally, the process for selecting multiple values in a search result (i.e. invoices for multiple entities by vendor) is very non-intuitive, as you used to be able to see what specific values were selected after having done so, rather than just seeing a quantity selected. It's a small detail, but very annoying.