Beyond ARM Reviews

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

Honestly i like the helpful staff, they become like extended Family

I would like to see them partner with more vendors, rather than try to create new products from the ground up.

THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.

It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

I have been using products by Dakcs for 14 years and the Beyond system for around 9 or 10 years. The product works well but what makes them the best is their customer service.

The vague error ID's has always been a frustration on the I/T side. We do not know how to help as its just an error code.

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

It has alot of good processes and capabilities

The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

It gives me the opportunity to create a lot more specific reports and to run mass changes to accounts easier than our previous software.

There were some issues converting the data due to the way we handle our accounts as opposed to how other companies may do it.

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

My favorite thing about this software is how versatile it is. We have used Beyond for medical, retail, bad check collections and for litigation follow up on accounts placed with an outside attorney.

So many features, we don't use them all.

Beyond is easy to use. We were up and running in no time. It meets all of our needs and they keep it up to date.

There was nothing I disliked about this product

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

This is the most user friendly software anyone could ever want. I have people that have been in the business for 40 years that can use the software with absolutely no trouble. Training is a breeze.

The option to build individual reports for clients can be time consuming.

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

No cons were added to this review

The software is excellent and constantly being upgraded to meet the highest of standards.

Nothing really. This is system is reliable, fast, and efficient. I have worked with several other collection software products and this one by far has been the most advanced in every way.

Ease of use. We love the vault. Customer service is always helpful.

I wish the debtor edit screen would not time out so quickly. I wish the the jackdate would show at the bottom of the screen by the balance due.

I think it's easy to use and has all of the features we need.

I would like it if it were easier to add or remove new accounts when there are multiple accounts or headers.

Easy to work with, and a main tool in our company.

There is nothing that we don't like about this software.

Windows based. Fairly intuitive. Helpful customer service.

Difficulty integrating outside vendors' software.

IT IS VERY USER FRIENDLY, BUT I NEVER USED ANOTHER SOFTWARE .

SOMETIMES THE SYSTEM FREEZES AND YOU LOSE DATA THAT COULDN'T BE SAVED

Advanced Inquiry and Project Queues for collectors.

The work rounds that you sometimes have to use.

Easily integrate with development team to write programs to interact with system.

Admin Interface could be a little more user friendly when comparing access.

Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

No cons were added to this review