BigTime Reviews - Page 7

Ease of use, report tracking, and integration with Quickbooks

There are no Cons - the product works as designed and there are no complaints

easy of use and real time reporting of project financials.

lack of integration with other collaborative software, especially scheduling and task driven applications like Asana or Smartsheets.

We like how easily you can track budgets with each project. Also, like how easy it syncs to Quickbooks.

We just started using the program, so right now it feels a little overwhelming with all the set-up.

Jodi, Thanks so much for your kind words. We could not be more pleased that you had a positive experience with our BigTime Support Team. We work hard to make sure that we provide you with the best possible support and we're pleased that you're seeing the results when you reach out to us for help. Regarding feeling overwhelmed with the BigTime setup, we love to point to some of our online, free...

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BigTime has the potential to be very user friendly, however, there is a learning process. Not everything is the same. For example, when I run one budget report, submitted time is not included, while in another report it is.

The data does not always auto populate and the software should be able to generate numbers and percents on its own... I should not have to go in and manually input % complete, it should be done on it's on as the team moves forward within the project.

Robyn, Thanks for leaving this review and letting us know about your struggles and concerns. BigTime's flexibility does have it's downsides and often that comes into play in terms of the learning curve. However, we will have one of our Success Team reach out to you directly and help with these specific issues. In the meantime, definitely take a look at our Knowledge Base (http://kb.bigtime.net/),...

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Pulling the time tracking into QuickBooks and then creating invoices with the time and what was done for that project. I also love the reports. We can now track our time doing all the extra services for a client and see if we are making enough money or just breaking even.

At times it is confusing especially the integration with QuickBooks. It is a very in depth program and I feel I have to tackle the whole thing at once. I feel the more information per client the better reports we will get back so it just takes time and a learning curve to get to that .

The program is easy to use and easy to sync with Quickbooks which is most important to use. The Architects like the program because it is also easy to use and easy to manage their projects.

I don't have any negative experiences with BigTime

Virginia, Thanks so much for posting this wonderful review for us here at BigTime! We are very pleased that both our software and our services are providing you with what you need and making your day easier - that's ultimately one of our most important goals. Please do not hesitate to reach out to us if there is anything we can do to assist! Thanks again, The BigTime Customer Success Team

Integration is easy. Support is great. Use is very easy, roll out went very smoothly. Works on phones, tablets, PC. You can start a timer on one device and pause or stop it logged into another device.

The occasional glitch where the task or work code doesn't save properly. Never ever messes the time up though.

The software is easy to use and integrates with quickbooks seamlessly. We have upped our productivity just by reducing time entry.

We would like to be able to add customer and items into bigtime that then sync into quickbooks. It can be difficult to create a new item in the middle of workflow.

Allyson, Thank you so much for posting a review - we really appreciate both your time and your thoughts - they mean a lot to us. We are also very pleased that you find our software easy to use and that you have had a positive experience with our customer success and support personnel. We want you to reach out to us if you have ANY questions, concerns, or issues. Regarding your issues about adding...

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Ease of use and access.

Billing integration.

The best feature of BigTime is time tracking. First, it is easy for employees to record their time. Second, it gives managers the ability to track the time their employees spend on their projects.

The only issue I have had so far is the need to refresh BigTime in a new window in order to see the changes that I made. It isn't a very big deal to have to do that. I was also told in the chat feature that using Chrome vs Edge would solve this problem. So an easy solution to a non-problem.

Keeps track of billing, expenses, and timesheets in a simple, easy to use manner. It's easy to view all employees records and keeps track of PTO as well.

Every now and then we need to disable and enable the sync with our QB. Customer service walks us through the issues.

Easy for our guys in the field to use, also the ability for them to track their expenses.

The only issue we have had is with our sync agent for quickbooks

Michelle, Thanks so much for posting this review - we are very pleased that your support rep was able to quick and efficiently assist you with your QB issue. Please reach out to us if we can be of further assistance. Thanks, The BigTime Customer Success Team

BigTime combines a wealth of functionality in a very user-friendly and simple to use package. Even if you're not using all of the features, you can repurpose some of them for other requirements. It also doesn't try to incorporate every piece of functionality into one place - focusing instead/first on having a great interface that's easy to use and building on features. BigTime's support is also very available and responsive.

The only thing I wish it had was the ability to cross-tab report data by time period - all of the reporting is very customizable, but flat - if you pull data for a multi-month period, you can't organize the results by month. At least you can get the data and export it easily though.

Ease of use for employees entering time and expenses making our backend payroll processing more efficient.

Great product. Would like a bit better responsiveness when calling tech support. Can't always reach an associate immediately. However service provided from support is impeccable when connected.

Roy, Thanks so much for this review! It is most appreciated and we're very happy that you find BigTime as a great product and that its making your life a little easier! Bear in mind that you can always contact our Support Team via email, phone, and chat and we strive to respond as quickly as possible. :) Please let us know if there is anything we can do to help more! Thanks so much, The BigTime Customer Success Team

The fact that you can do almost anything you want - total customization.

Getting it all set to use. Wish we had a Bigtime person to come to our office and walk us thru setting it up.

Laura, Thanks so much for your review of us here at BigTime - we really do appreciate all our client's feedback. We're certain that your implementation will go smoothly and will truly help streamline the way you do business. We look forward to helping you more - do not hesitate to reach out to us. Thanks again, The BigTime Customer Success Team

Love using this product. It is user friendly and the interface is easy to use. The customer service is fast and helpful.

No cons were added to this review

Glen, Thanks so much for your review - we could not be happier that you are enjoying using Big Time, that is some very high praise for us! :) Please let us know if there is anything that we can do to make your Big Time experience any better, and please recommend our product to your friends, customers, clients, and peers! Thanks again, The Big Time Customer Success Team

I love the Task/workflow management features. I also like that this enables me to have detailed notes from staff which transfers into QB for accurate compensation AND billing.

Wish there were time stamps for staff entries; it would be helpful to see time trends for staff working on project/client matters.

My favorite thing about BigTime is being able to do so many things with one program. Being able to track time, monitor project scheduling and invoicing in one place is awesome!

I haven't found anything that I dislike so far

Hillary, Thanks so much for taking the time to post a review for us! We sincerely appreciate you taking the time to let us know how we're doing. We're very pleased that you're finding BigTime great and easy to use and that it is simplifying your every day. Since that is one of the reasons we created the software to begin with, we could not get any higher praise! Please do continue to reach out to us and let us know if there's anything we can do to help you in any way! Thanks again, The BigTime Customer Success Team

Ease of integration ... Your mobile app makes it very easy to maintain my hours and I am able to be accurate and quick about invoicing my clients

No cons were added to this review

BT has allowed my small office to streamline and billing/invoicing as well as scheduling, and task management. While any new program has a step learning curve, BT has been available every step of the way to help us trouble shoot, problem solve, and help us decrease "operator errors."

It did take some time to learn the program.

It is so easy to use, I learned it in a day. Our "onboarder," is prompt to respond and has the ability to answer each and every question. It's a very personable group. The UI is clean and simple, and you can customize almost anything.

Can't do some more granular stuff we need, like weekly (rather than monthly) resource allocations, and there are some necessary workarounds, but it still is going to save us so much time.

I love that it syncs with QuickBooks and makes my life easier.

Took me a little bit of time to figure out exactly how to set it up.

Sabrina, Thanks so much for taking the time to post a review for us here at BigTime - we know your time is valuable and it means a lot to us that you'd let us know how we're doing! We're very pleased that out software and service are helping you do your job quicker and easier - please let us know if there is anything we can to to assist you more! Thanks again, The BigTime Customer Success Team

Software is very easy to use. I have had no trouble using this software and would recommend it to others.

I have no cons expect perhaps on the reporting. Having all the reports is very nice, but sometimes its hard to find the one that i need.