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Bill.com

Bill.com makes business payments simple, fast, and secure

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Bill.com Pricing

Pricing overview

Value for money rating

4.1

/5

387

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Pricing details

ESSENTIALS
$39 user/month

TEAM
$49 user/month

CORPORATE
$69 user/month

ENTERPRISE
custom pricing

What users say

We have been very happy with Bill.com. All managers are able to review and approve every invoice and Bill.com has helped us save money by increasing visibility.

LW

Lisa W.

I don't like how Bill.com propositions you to pay extra to get your money sooner in the "you have money coming" emails.
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Damien W.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Platform For Electronic Payments

Reviewed 22 days ago

Overall, our experience has been great. Not only are we able to do electronic payments, but we have implemented an added layer of security with the approval feature. Our[SENSITIVE CONTENT] approves all payments out, satisfying audit trail requirements.

Pros

Bill.com has been electronic payments so much easier for our organization. We work with a lot of young folks, and cashing checks is no fun. Our staff, volunteers, and vendors appreciate the ease of an electronic payment so much.

Cons

The software is expensive, as they charge a flat rate + fees for each transaction. So if you have a high volume of transactions, the monthly invoice adds up quickly. I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Bill.com review

Reviewed 2 months ago

Bill.com solved a problem for us needing AP software but after 2 years we found that there were much better products out there for a fraction of the price of bill.com.

Pros

The ease of use for the inbox and being able to break apart multiple invoices in one document.

Cons

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Bill.com

Reviewed 2 months ago

The overall experience is very beneficial for business owners.

Pros

Using bill.com to pay bills is very user friendly and allows you to pay your bills in less time than writing out and mailing actual checks.

Cons

The price is the only negative. I think the overall product meets lots of needs.

Vendor response

Jamie, many thanks for your review. We're glad to hear you are enjoying Bill.com and the efficiency that we are providing for you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bill.com is my 1st choice for efficient and fully automated AP system!

Reviewed 3 years ago

We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Pros

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations...

Cons

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Though a bit pricey , Bill.com offers a unique stand alone , automated website based accounts payable and recievable service and robust options for integration.

Reviewed 4 years ago

We as a company relished the idea of using a stand-alone website-based system to automate our accounts payable and receivable and found Bill.com. Bill.com is almost peerless as it offers convenient integration with Quickbooks online that we use regularly. We can now create invoices and have customers pay online, as well the ability to create particular ACH accounts which allow for direct payment into our account as opposed to a percentage of the transaction assessed so often by other companies offering similar services. Customer service access was difficult to help support our usage of some record keeping tools however in our final analysis if a company is just focusing on accounts payable and receivable and NOT a complete financial system, Bill.com fits the bill.

Pros

We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

Cons

The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exceeds expectations

Reviewed 4 years ago
Pros

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

Cons

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Strange pricing but solid product

Reviewed a year ago

It is a weird walled garden of invoices. It not completely transparent as I can't really tell what has happened to my invoice on the other side. It may be listed as late over unpaid but there is no sense to "why" or any next steps I can take in Bill.com. You just have to write to the accounting department of the company who needs to pay you. Would be better if they facilitated this though so I can say "hey, look here where it says unpaid. why is that?" and they would know what I'm talking about.

Pros

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

Cons

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Vendor response

Thank you for your feedback! We'd love the opportunity to help with any questions and/or outstanding issues that you're experiencing. Please feel free to provide us with your best email address and we will relay that to our team so that they can reach out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Continual heartbreaker

Reviewed 2 years ago
Pros

It was my first experience with any robust cloud-based software (meaning besides online banking) and set a high bar for a long time.

Cons

I’m an accountant and have been a Bill.com user for over 10 years. I use Bill.com with my clients and have recommended it many times to anyone with a small to midsize business. That’s all in the past though. Bill.com seems to be absolutely hell bent on slowly destroying what used to be an amazing, reliable software. I feel things started getting worse around the time they went public, but that...

Vendor response

Hi Anne! We're sorry to hear you're not enjoying your Bill.com experience, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Used to be a leader, falling behind

Reviewed 4 years ago
Pros

The permissions are customizable, you can be very particular about how the QuickBooks sync happens, and the approval workflows are great. I appreciate being able to connect to Hubdoc, QBO, and Tallie, among other apps.

Cons

The customer service is awful. It used to be great, but now you’re lucky to get an email back at all. That is my biggest complaint. Coming in second is the other side of the customization piece: there are lots of ways to make things happen that you don’t want to happen. There are cheaper, simpler solutions out there for the less technologically initiated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Worth every penny

Reviewed 2 years ago

Our favorite SaaS product... and we use dozens. I would not work in a workplace without paperless AP processes.

Pros

Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar).

Cons

Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bill.com

Reviewed 2 years ago

I've used Bill.com with our business and personally for several years and have not had any problems at all.

Pros

Bill.com is very easy to use and the app on my phone makes it even easier. I use Bill.com personally and with our business.

Cons

We had to cut down on our users in the app because of the cost. I wish there were options for multiple users that wasn't expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Efficiency for the win!

Reviewed 8 years ago

Our company manages the accounting for more than 20 entities on the Bill.com platform and it has helped us achieve a great reputation and a successful business model. There are three areas of particular success: Efficiency - We reduced our payable cycle from 3 days to 2 days. Particularly, we cut out the need to print checks, sign checks, stuff envelopes, and mail checks. At over 300 checks...

Pros

Efficient Good internal controls Paperless

Cons

I haven't taken full advantage of the A/R or cash reporting modules.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product - but pricey

Reviewed 6 years ago

Great customer service, onboarding new clients is much improved from when I first started using them years ago. Only issue - per client price is high considering we are also paying for usage. As a firm it would be great to have better pricing.

Pros

Easy of use - capturing all documents in one place for one client with a dedicated fax number and email address.

Cons

Price

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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REALLY REALLY REALLY BAD SUPPORT

Reviewed a year ago

Went from great to really bad tech support. I want out but feel trapped because of the amount of data I have in their system. They have really sh*t the bed in terms of support.

Pros

meets basic needs, but does have limitations.

Cons

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Vendor response

Hello Carlos, thank you for your valuable feedback! We're sorry to hear about your experience and would love the opportunity to help. Please feel free to provide us with your best email address and our team will reach out directly!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bill.com to go paperless

Reviewed 4 years ago
Pros

We love: -custom permissions -ease of routing items for approvals -audit trail -direct messaging to vendors -document repository -no papers to get lost

Cons

When we first started using this service it was not as expensive, but honestly, the value is there and we don't mind paying for the value.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Most cost effective Accounts Payable System

Reviewed 3 years ago

No complaints with using this system as any user can easily learn and understand the process.

Pros

Cost of the system if super inexpensive and the capabilities work smoothly with Quickbooks, very user-friendly and paperless

Cons

The more you print, the costs will increase. I wish there was a set amount you could pay monthly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Receivable management & bill payment

Reviewed 4 years ago
Pros

Its very easy to use, it allows user to easily setup account and allows access to statements, receivable balances & bill payment status

Cons

Price as per my requirement is high for features offered by Bill.com, I think plans are for big organisations/business & not suitable for small business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bill.com

Reviewed 2 years ago

We signed up for a free trial to manage getting our invoices approved and paid while working remotely. I'd heard great things about the site, and I'm sure it is great for larger organizations with a larger budget. For now, we'll have to find a less expensive way to manage our payments and approvals.

Pros

I love the ability for managers to view and approve payments online. Faster, easier, and more organized than submitting paper invoices for approval (and better for the environment!).

Cons

Unfortunately, as a small nonprofit, the pricing put this out of our reach. $39/user per month for the basic tier, plus processing fees? We can't justify the expense.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awesome App

Reviewed 7 years ago

We have been using bill.com since 2011. The workflow for approvals is great. We use it for bill approval and payment. Many of our vendors are on electronic payment since we have been using bill.com Our managers are usually travelling so the app is an excellent way to keep up with bill approvals. This is probably one of the best apps for business - much more cost effective than writing checks. And, there's no more paper to move around for approvals. Take it for a trial run and see how easy it is.

Pros

-Easy workflow that you can customize -syncs with accounting software -app is friendly, easy to use -support - although rarely used - is excellent -allows you to approve and/or pay bills from about anywhere

Cons

Not really any. It has been approved right along and I have no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BILL.COM is so far my best e-payment method for business.

Reviewed 4 years ago

I love bill.com so far it has been a lifesaver for our organization's business transactions even when on holiday.

Pros

Easy to integrate with existing accounting software, cheap for big businesses, easy to learn, works for both large-scale and small-scale users, easy to keep and retrieve records from anywhere anytime.

Cons

It's an excellent software not much on cons but customer support needs some improvements to meet new customer needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Poor communication & Horrible customer service

Reviewed 3 years ago

We have three accounts. The customer service of Bill.com leaves a lot to be desired. Poor communication by their compliance team leaves the customer services team spinning their wheels and wasting our valuable time. You cannot reach someone with decision authority if things go amok...which they have for us when they deleted one of our active accounts. We are evaluating other options as Bill.com has been non-responsive to our requests for dialogue. For the price we are paying for our combined accounts every month, it would be nice for someone at Bill.com to care.

Pros

The automated invoice upload, approval flow and automatic notifications of payments.

Cons

Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good idea, but poor support and answers from company

Reviewed 4 years ago

Great concept but if you don't have the customer support in place this whole process is useless. Other companies out there supply the same support and my advice would be to seek out those companies as for the price and service you get, it's well below where it should be.

Pros

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Cons

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bill.com Review for Businesses

Reviewed 3 years ago
Pros

I use Bill.com for our business. It syncs with Quickbooks and other accounting services for easy tracking of invoices. We also make payments to our independent contractors through Bill.com and it's in their account in a couple of days.

Cons

The cost can be a little high for small business unless this is there accounting method. Other than that, I really like Bill.com and do not have many cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bill.com Makes the AP Function Fun!

Reviewed 6 years ago

Bill.com is a huge time saver and makes the AP process more efficient. It allows you to send checks to vendors without ever having to print out and mail a paper check ever again. You can also use it as an electronic filing cabinet to keep records of all the bills you have paid. I also love the audit trail to track who enter, approved and paid. You can use the money you use to spend on paper checks and stamps to offset some of the cost of bill.com.

Pros

Makes process more efficient

Cons

Sync errors sometimes get irritated

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mixed experience

Reviewed 4 years ago
Pros

There is a great process, super controls, and valuable audit trail. The mobile app lets you handle assigned jobs on the go. The supporting documents are saved in case you need to provide support. Liked the ability to schedule the transactions and see how they affect cash balance. Also liked that vendors can send the bills to your bill.com account and if you invoice through it customers can pay that way.

Cons

We had sync issues with QuickBooks Desktop, and I thought the cost was too high. We had a lot of junk faxes and emails come into the inbox that took time to get rid of. Also funding delays made me feel that the company could not clear transactions fast enough.