BILL Accounts Payable & Receivable Reviews - Page 3

This is easy on the eyes and very user friendly which important to me.

Our company has this integrated with Xero and I do not feel they work well together without duplication.

Thank you Jacquie for reaching out and providing feedback. We are happy to hear that our software is easy on the eyes and user friendly. We are sorry about any frustration caused by integrating with Xero. Please feel to reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you need any help with your sync concerns.

I started using this software solely for its accounts payable function. You send your bills directly to the inbox, attach the document to the bill, then pay! You can even record bills paid outside of bill.com (credit card payments for example). You can also save vendor documents (contracts, W9s) within the vendor files. This software keeps us incredibly organized over multiple locations. HIGHLY recommend! (And it syncs seamlessly with QuickBooks!)

No cons! Great product! Keeps us organized and allows timely and effective bill payments to our vendors.

Jennifer, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :)

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with BILL.

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

We're glad that you have a great experience. We really appreciate you taking the time to share your review.

We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

I like how easy it was to set up an immediately put to use in order to get paid from customers with various payment options

I don’t like that there aren’t more options for the subscription. All the options available are kind of pricey.

Whitney, thank you for your valuable feedback on BILL! We are thrilled that you found it easy to set your account up and immediately put the service to use to get paid from your customers with different payment options available. We appreciate your suggestions of having more options for subscriptions and have passed that on to our team. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

What I like the most is easy to use and user friendly.

You need to edit some fields to your Invoice once you received to your email, AI automation is not accurate for this features needs to improve.

Thank you, Catherine, for your valuable feedback on our software! We love that you find BILL easy to use and that it is user-friendly. We appreciate your suggestions for improvement with our AI feature. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

1. Ease processing2. Approval Workflow3. Payment processing4. Initiate ACH invite

Easy to access the tool and easy to integration with another applications

Guru, thank you for your feedback. We are thrilled to hear that approval workflows, payment processing and inviting vendors to use Epayments are working for you. We apologize for any frustrations that may have occurred when trying to access our software and integrating with other applications. If you need help with anything, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Bill.com tool is very powerful to manage bills. It is very easy to pay supplier bills

I did not find any inconvenience, bill.com

We're glad that you had a great experience, Stéphane. We appreciate you taking the time to share your review.

Ease of use Value Customer support Does the job User interface

Limited functionality Support can be lkmited at times

We're glad that you have a great experience, Amir. We really appreciate you taking the time to share your review.

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Bill is a great software for Accounts Payable, it is very robust and customizable and makes my work more efficient.

The Accounts Receivable side of Bill is decent, but it is somewhat glitchy, expecially in the integration with QuickBooks and we also have customers who say an invoice is showing as unpaid on their end when it is actually paid. There is deffinately room for improvement on the AR side of things.

Thank you for your review, Samuel. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

It is quick and easy to forward emails with bill attachments to bill.com for AP processing. It is one of the features we love about it. Being able to set up rules that require different approvers based off of the amount of the bill makes it so much easier for our firm to get bills into the right hands.

Reporting is limited. Using this module for AP and AR on a daily basis, it would be nice to have some better reporting built within the system.

Thank you for your review, Daniel. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

The ease of use for the inbox and being able to break apart multiple invoices in one document.

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Thank you for your review, Anne. We're glad to hear that you're enjoying our app, and we'll be sure to get your feedback raised to our product team!

It makes it easy to have an audit trail for entering, approving, and paying bills. It also makes it easy for customers to send electronic payments for their invoices. Customizable user permissions.

When you invite a vendor or customer to use Bill.com, it requires them to give quite a bit of information in order to set up an account. Some are reluctant to do so.

Thank you so much for taking the time to leave an excellent rating. We really appreciate your review, Amanda.

It seemed like a great product for what we needed.

What began as simple verification devolved into a Kafkaesque interaction with a chatbot.

Hi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

Thank you for your review, Kelly. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

A sizable amount of time has been saved elimination paper checks for my medium sized retail business.

I had a couple simple questions regarding international payment options and could not be more displeased with the attempt at customer service. The fact that there is no phone service is always a red flag to me. They attempt to not service you at all with guides for FAQs but if you have a very specific question you will not find your answers. I needed 30 seconds of service and it took me 30 minutes. Very unhappy.

Thank you for your review, Matthew. We're glad to hear that you're enjoying our app, and we do apologize for the inconvenience you experience regarding our customer support. We will be sure to give your feedback to our product team!

The only thing that might be of any interest is that it's EFT fee is baked into the monthly subscription fee plus $.50 per transaction.

Bill.com is supposed to sync payments recorded in Quickbooks, but it hasn't done that. That is a nightmare. Bill.com allows clients to create their own invoices after sending them an invoice. Why??!! I had a client make their own invoice, assign their own number to that invoice, then pay the amount that was due, but it looks like I didn't get paid to the original invoice. WTF is that? Bill.com holds onto your money for a number of day before sending it to your account. Totally ridiculous. I have received multiple errors not permitting me to send money to vendors with no hope of resolution.

Hello! We are sorry to hear you're having trouble with getting set up and Invoicing with Bill.com. We would love an opportunity to make it right! The fastest way to get your questions answered is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.

Bill.com has been electronic payments so much easier for our organization. We work with a lot of young folks, and cashing checks is no fun. Our staff, volunteers, and vendors appreciate the ease of an electronic payment so much.

The software is expensive, as they charge a flat rate + fees for each transaction. So if you have a high volume of transactions, the monthly invoice adds up quickly. I

We're glad that you have a great experience, Annalese. We really appreciate you taking the time to share your review.

Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great.

I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone.

Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better.

Helpful in keeping track of everything you've paid. Syncs easily with QB. Easy search features allows you to go back and view previously paid invoices. Fast payments. Tells you if payment is outstanding or not.

Sometimes can be a bit too simple. Would be nice to have some extra features. E.g. you can set up a recurring payment but you cannot edit any text that will appear on the check and it defaults with a date. Unable to add a contract number to a recurring payment.

Thank you for your review, Alex. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!