BILL Accounts Payable & Receivable Reviews - Page 6

Makes A/R and A/P much more efficient; able to better control cash flow

Used to be able to talk to someone in technical support when there was a problem; No more. Really don't like that. Must now chat online

Mark, your comment made our day! We're going to share this with our product team, who always enjoy hearing positive feedback.

Our company was a very young company when I joined (a hardware startup) and did not have a system for paying bills and keeping receipts since we were starting from scratch. Bill.com was instrumental in creating a bill paying and invoice keeping system that was easy to set up, and covered all situations (i.e. paying foreign bills in different currencies, etc.).

Sometimes it is not obvious how to do the setup- but their customer support is very responsive, so you don't really have to get everything immediately.

We really appreciate your feedback about the app, Kathy. Thank you for your positive review!

Bill.com makes it really easy to make payments to our vendors. We can easily make payment via check or e-payment. Being that we use Xero, Bill.com easily syncs down into Xero.

The one con would be that you can't do foreign currency payments via Bill.com. They only support USD transactions.

We're glad that you have a great experience. We really appreciate you taking the time to share your review.

The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!

I personally have not had any issues while using BILL so far and I do not see that changing!

Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.

very basic system, not many features, but easy

No customer service phone option available. If you have any issues, and you can't login, you can't use the product.

Hello Patricia! We're sorry to hear you had trouble with contacting Customer Support, and we would love an opportunity to make it right! We've relayed this feedback to our support team and you should be receiving a response shortly!

Ability to pay vendors via check from the web is pretty convenient.

Interface is overly complex. Also if you are an accounting firm or multi-account user, the setup process for creating and moving between organizations is not user friendly. My inquiries to customer service were logged via support ticket, however the resolution was not provided and when I followed up at a later date I was told my request had been closed. Frustrating to say the least. Billing for the software has not been smooth either, I had some complaints in that regard.

Adam, , we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

We appreciate how easy it is to set up and use the approval procedure. Functional, simple and easy to use.

The cost structure is a little too expensive.

We highly appreciate your review, Marcel. And thank you for bringing this to our attention, and we'll be sure to get your feedback up to our product team!

Seamlessly moves items from Balance Sheet to P&L with little effort. Very customizable approval process. Customer service is responsive and helpful.

Seems a little old fashioned, and it's sometimes difficult to find exactly what you're looking for.

Thank you so much for your feedback Laurie!

Invoicing template is good. It saves all my previous entries.

2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this.

Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software.

We love: -custom permissions -ease of routing items for approvals -audit trail -direct messaging to vendors -document repository -no papers to get lost

When we first started using this service it was not as expensive, but honestly, the value is there and we don't mind paying for the value.

As a user, it was really easy to get invoices into Bill.com (just email them to the platform), and then easy to code and approve expenses. I would get an email whenever I had something new to approve. I was able to search vendors for old invoices when I was researching costs for a closed project.

Nothing, from my perspective it worked just fine and I did not have any issues with it at all. Quick and easy.

We appreciate you sharing your experience with the app, Laura. Thank you for your review!

Super easy to use. They've made it simple to keep track of open invoices and due dates with reminders.

Other platforms allow you to pay on invoices with a CC, via ACH free of fees/charges. If Bill.com would eliminate its fees for using CCs, I see 5 stars in its future.

Many thanks for your review, Oscar! Glad to hear you are enjoying our product! We will be sure to share your feedback regarding CC processing fees with our Product team!

- allows streamlining of accounts payable - easy integration with quickbooks

- it's clunky and there seems to be some basic functionality that is missing or views that would be helpful

We're so happy to hear from you that you enjoying our service. Thank you for your valuable review!

Good syncing to accounting softwares (little to no breaks in syncing). Bill.com support is exceptional in assisting in any needs/concerns, etc. I don't use this for accounts receivable but I do for accounts payable and it's great for that. Epayments are wonderful but even if the vendor doesn't sign up for ePayments, Bill.com still cuts/sends a check :)

I don't care for the updated design. It's complicated and hard to use. The previous design was much more simple and easier to use.

Krystle. Your comment made our day! We're going to share this with our product team, who always enjoy hearing positive feedback.

The features that I like are ease of use and ease of approvals within our organization. I also like the ability for the software to learn from invoices and apply that learning to coding future invoices.

The one feature that I would add is the ability to utilize humans to analyze very large and complex bills.

Thank you Jason for your five star review! We love to hear that you find our software and approvals easy to use. We also are happy that our software learning capability is appreciated. On your BILL overview page at the bottom, you can click on leave feedback and do a features request anytime you think of something that you would like to see or need. Thank you for your recommendation!

I like the emailed statements about my expenses reimbursed for that account deposit. Money goes directly into my account and I do not have to wait for my semi-monthly paycheck. I get reimbursed much more quickly and frequently. Setting up my direct deposit was simple.

There is nothing that I dislike with this product. I have only used it for 4 months as of this review, but so far it has been great.

Thank you so much for taking the time to leave an excellent rating. We appreciate your review. Please let us know what we can do for you in the future.

Cost of the system if super inexpensive and the capabilities work smoothly with Quickbooks, very user-friendly and paperless

The more you print, the costs will increase. I wish there was a set amount you could pay monthly.

Thank you for your review, Ashwin. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

online document storage and ability to synch to QuickBooks

no phone support, they only allow chats

Steve, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

NONE

- Integration does not work 100% with Quick Books - Customer service is almost impossible to reach - Customer service is terrible once you reach them - System does not work as designed. - Downtime is unacceptable - Payments do not reach vendors

Hi, just wanted to confirm that you were able to get your problem resolved? Our customer service team should have called you to clear up this misunderstanding. I believe that the problem was that you were trying to unlink from the Bill.com console that your accounting firm was using. The accounting firm needs to process the unlinking, but we can assist with this and contact the accounting firm for you. Let me know if you have problems right now.

Very easy to learn to use. Customer support is great and responds quickly to a chat area.

Can't think of any part that I don't like.

Debbie, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :)

System is easy to use and the department is able to see all invoices and info right in the system as it is paperless.

No cons that I can think of. So far the system is wonderful and they seem to be working on improving it more and more. We used to find that they sync errors were a problem but with some additional knowledge we are able to resolve them quite easily.

Thanks for the great review. If there's any problems with the Sync, please contact support. We've recently upgraded to Intacct Sync 2.0 and are always trying to improve it. For example, this month, we've added the ability to mark offline payments not to sync with Intacct. Intacct Sync 2.0 will handle all three dimensions on invoices - locations, classes, projects/jobs on invoices.

Bill is easy to use and understand. I can see and process all my business in one easy place.

Nothing, it is all good for us and handles all the needs we have for payment processing

We appreciate you taking the time to share your feedback with us, Donna. We are pleased that customers like you have an amazing experience with the BILL.

Nothing except the concept, it would have been very convenient if I could have used this to RELIABILTY pay my contractors using a tool I could TRUST with peace mind. This tool offers none of those things.

I am so frustrated, I signed up for this app to pay our contract workers, and it's been over a week and electronic payments have not been sent. Furthermore the ability to track the payments seems to have disappeared as payments that 3 days occur showed as 'processed' and waiting for the 'sent' status, now no longer show up at all, I have no idea what happened to them. Are they there lurking in the...

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