BILL Accounts Payable & Receivable Reviews - Page 7

It is so nice that I can enter bills onto the website, assign the approvers ,then sync into QuickBooks to print the checks. It is very efficient and easy to maneuver on the website.

I don't like that it also syncs the email into bill.com when someone emails an invoice. That's an additional item I have to delete. It can also get confusing when entering large amounts of bills.

We're glad that you had a great experience, Christine. We appreciate you taking the time to share your exceptional review!

The Pros are: -electronic bill payment -electronic approval system -unlimited document storage -recurring AR invoices -electronic AR payments -Customer (AR) portal -Security encryption -Great customer service

-Work flow on the AR is a bit choppy -Customers must have an account to open invoices

Integration with third party software is very easy

Verification needs a little bit more time

We're glad that you are having a great experience, Herok. We really appreciate your review.

Saves hours every month in the Accounts Payable process. As a CFO of multiple companies, I used to spend a ton of time going through paper bills, trying to decipher approval signatures, and signing checks. Now it can all be done remotely and provides a trail that makes auditors happy.

I do most of the process on my iPad and it does require navigating through multiple tabs and hitting the back button. There is probably an easier way but not entirely intuitive.

That's great to hear, Heather. We'll be sure to pass on your positive sentiments to our product team. Thank you for your review.

Ease of Use

Interface could be more helpful

Thank you for your review, Hiren. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

J'aime beaucoup cette application qui nous garantie une libre échange sécurisé avec nos contacts. Il est très pratique et facile à utiliser et surtout bénéfique pour les utilisateurs, car ça leur permet d'envoyer, de recevoir, de faire des retraits et autre ... Vraiment j'aime beaucoup cette application inovatrice et accessible par tous.

Ce que j'aime le moins de cette application, c'est son manque de célébrité, car il n'est pas connu par le grand Puplic. Donc il faut que le maximum le connaissebt.

We're so glad to hear that you're enjoying our app, Mame. Thank you for your review!

It was fast to setup overall and it integrated with Quickbooks.

They hold your incoming payments hostage for no explainable reason, it appears from what others are saying it is so they can collect interest on the funds and bolster their business. If that was known I never would have used them. My business is suffering because of their shady business practices.

We're sorry to hear about your experience Elliott and we appreciate your feedback. We would love the chance to have our team investigate, please do not hesitate to provide us with your best email address and we can have them reach out directly to connect.

It is eazy to payments. But sometimes bill.com can do something strange and expensive for clients.

I used payments in dollars. But suddenly, bill.com decided to switch it to AED, just because they decided it is better for recipient (who use USD account). So bill.com converted USD to AED (it costs 2.5% - too much), and transferred it to USD acc!

Thank you Nick for providing feedback on our software. We appreciate hearing that you find it easy to make payments. We apologize for the frustration caused by your vendor's currency being changed - they would have gotten an email notifying them that had changed and that they had an option to opt out and receive USD. If it happened recently then you should have seen a notification below their invoice letting you know as well. Please feel free to reach out to us by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you have any questions or need assistance.

There are three factors that stood out for our use. First, integration into our workflow for invoicing was quite simple. The ability to use a feature-rich mobile app was also important. Lastly, the support for multiple bank accounts is helpful for deposits.

The filtering of invoice views seems a little misunderstood by some of our staff at times. Perhaps a different layout would be more friendly

We appreciate you sharing your great experience with the app. Thank you so much for your review!

Bill.com is everything that our company needed to help us on the accounting side of things, it has brought simplicity and efficiency where we were lacking.

I don't have anything negative to say about Bill.Com, what I originally thought was a flaw in the software actually turned out to be an un-realated computer issue.

For a time, I could send payments and receive payments.

Forces you into paid acct once your test invoices are sent and then customers can't pay you if your trial has lapsed. Lower tiers have no basic functionality. Paying by user makes the cost massive. Syncing with QB didn't work. Overpriced and crap quality with no support. I spent 3 days trying to untangle a mess with paying vendors.

Jenna. We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

My primary client used paper checks to pay contractors until recently switching to Bill.com. Now vendors and contractors receive payment from the company via direct deposit. This has saved a lot of hassle and postage for the paying company, and the worry of postal delays or lost checks for those of us receiving the payments.

The integration with QuickBooks on the free tier is not full baked, and I think to get the software to perform the syncing I'm looking for, I'd have to upgrade to a paid tier. Other than that, I think it does take several days for payments to process and actually deposit into the recipient's bank account, so the payer has to time their payment processing accordingly and leave plenty of lead time.

Thank you for your review, Michael. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

I like that Bill.com allows me to organize all my company's payables, enter and review our vendor information, and save money on checks by connecting with e-payment.

Sometimes finding different screens and editing or deleting expenses are not very intuitive, and it takes some searching to figure out how to accomplish something.

This is an easy to use online bill pay portal that has every feature you need to keep track of your bills. It is also pleasing to the eye.

I can't really think of anything I dislike about bill.

Mary-Ann, thank you for your five star review! We are thrilled that our software has been easy to use for bill paying and that all the features you need are available. We are glad that it has a pleasing look for you. Please continue to provide any feedback that you might have.

I use Bill.com for our business. It syncs with Quickbooks and other accounting services for easy tracking of invoices. We also make payments to our independent contractors through Bill.com and it's in their account in a couple of days.

The cost can be a little high for small business unless this is there accounting method. Other than that, I really like Bill.com and do not have many cons.

Thank you for your review. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Bill.com automates both accounts payable and receivable with a simple, clear interface. I particularly appreciate that there are multiple approval levels and auto bill entry.

Auto bill entry is a bit pricey. The help could be improved by making it more instructional and context-sensitive. Reports are not very customizable, you can't link to the underlying data..

Thank you for your review, Jed. We're glad to hear that you're enjoying our app, and we'll be sure to get your feedback up to our product team!

Makes process more efficient

Sync errors sometimes get irritated

Thank you for your review, Cindy. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

I like the notifications received when invoices are received and later when money is expected and then deposited into your account

The software can be difficult to navigate at times when reviewing multiple invoices. I feel like I have to relearn where to find information each time I use the software to find out the status of a particular invoice.

We're glad to know that you find our app easy to use, Nancy. Thank you for your review!

ZERO

I am a vendor who just needs to see what invoices are paid by my customer who sent me an invite for Bill.com. I was locked of the account and customer service would not help me get back in without having to produce my company bank statement and my driver license.....THIS IS NOT MY ACCOUNT!!!!! I just need to see what invoices are paid. This was an insane requirement. If you want to use this for your vendors BEWARE! it is not convenient for us AT ALL! I have been locked out for months trying to get this resolved.

Hi Tracey! We're sorry to hear you had trouble with Customer Support, though we would love an opportunity to make it right! The fastest way to get pass on feedback is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely.

None,

Everything was fine up until the most recent updates. It's frustrating all around for the vendors, for us. Sending wires is a nightmare.

Super easy to submit a reimbursement - employees only have to send an email with an attached receipt and short description.

Bill.com currently doesn't support HEIC files, which is rough when most of your employees have iPhones and don't always remember to turn off "Live" photos before snapping the receipt.

Thank you for your review and feedback. We will be sure to get this up to our product team as we are always looking to improve our features!

Its very easy to use, it allows user to easily setup account and allows access to statements, receivable balances & bill payment status

Price as per my requirement is high for features offered by Bill.com, I think plans are for big organisations/business & not suitable for small business.

This software allowed the company I worked with the flexibility of meeting needs from all aspects. The ability to have predictable business cash flow, online organized documentation, real-time automatic updates that can be used on various devices is a game changer for businesses both small and large.

The inclusion of additional customization for invoice templates. This along with a few other software features that are not fluid across the board that relies on the accounting system being utilized is a concern.

We highly appreciate your excellent review! We're glad to hear that you find our service easy and helpful to use for your businesses. Thank you!