Cayan Features

Cayan

Secure payment processing software

4.48/5 (31 reviews)

Cayan Feature Summary

  • ACH check transactions
  • Check approval processing
  • Multiple licenses
  • Multiple merchant numbers
  • Receipt printing
  • Recurring billing
  • Revenue sharing
  • Order reporting
  • In-person payments
  • Mobile payments
  • Gift card management
  • Online payments
  • Point of sale (POS)
  • Receipt management
  • Sales reporting
  • Credit card processing
  • Debit card processing
  • Secure data storage
  • FSA/HSA compliant
  • SIGIS compliant
  • Compliance management
  • Line-item display
  • Document management
  • On-screen agreements
  • Offline access
  • Cash back
  • Splash screen ads
  • Card vault
  • Customer loyalty program
  • Customer behavior tracking
  • Multi-channel tokens
  • Multi-location tokens
  • P2P encryption
  • Level 1 PCI compliant
  • API
  • Promotions management
  • Counter tip
  • EMV transactions
  • Third party integrations
  • Real-time reporting

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Expense Tracking (111 other apps)
Financial Analysis (80 other apps)
Invoice Management (161 other apps)
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Real Time Data (97 other apps)
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Third Party Integration (101 other apps)

Competitor Feature Comparison

Cayan Feature Reviews

25 reviewers had the following to say about Cayan's features:

Harshita Pujara

Good Merchant service provider experience

2018-01-19

Ability to collect payments via credit/debit cards from clients

Pros

Fast processing, timely deposits to bank account and detailed monthly statements.

Cons

It would be helpful to small businesses, if the monthly services are waived during the months merchant service account is suspended.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ron Clary

Overall, the ease of use and the workflow is excellent.

2018-01-17

Pros

The techs can take payments and send customers paid invoices at the point of job completion.

Cons

As with any technology, nothing is perfect. You still have to deal with lack of cell phone coverage and such issues. However, that is normally the exception, not the rule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Val Tavanese

great service

2017-12-14

cloud based system

Pros

easy to use and it integrates with the sites that are needed.

Cons

wish it would create min and max suggestions based on sales data. would like to see less changes and more communication with the retailer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig Walton

Typically a good experience

2018-01-16

Pros

Integration with my efence extreme makes a simple process to run payments. And right now it's the only one that is compatible with efence extreme

Cons

Having to call in for ANYTHING. . Sometimes I get someone who i can easily understand, then sometimes I can't understand what there saying,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Campanelli

Never have to think about it,

2017-12-05

With the Cayan system it makes our card processing very easy.

Pros

When it is integrated with your POS system as mine is, its a breeze to operate. The reporting is very well organized which makes bookkeeping very easy.

Cons

The system is integrated with our POS system and it works seamlessly. If I had to pick one thing, it would be if there is an issue you are not sure if it is the POS system, Cayan or a network issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caroline Cloutier

Excellent service since Day 1, easy to use website, great value in a competitive industry

2017-12-14

Pros

Very easy to use and good support when questions arise.

Cons

there are some limits to reporting flexibility, but nothing that has caused an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Deborah Miller

Very easy to use and reliable service compared to competition

2017-12-05

It's used daily and has easy to follow reports and history information.

Pros

Integrated well with POS system. Easy for employees to use when needed - little to know user training needed.

Cons

The many portals with limited descriptions make it difficult to know which one to use at times - especially when you need to quickly check the status of a transaction with the pressure of an upset customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Hammersley

Cayan has been very responsive to any needs I have had.

2017-12-05

I'm able to easily processing credit card payments.

Pros

I'm able to review transactions without calling company. We have used Cayan for about six to eight months and we have been pleased with the product and the support we have received.

Cons

Most of the time it turns out to be something I've missed on an article.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Baralt

It has been easier than I thought, specially because it's my first time selling anything.

2018-01-16

Pros

Also I like the system gives clear reports. Immediately I know how much I sold.

Cons

The first time I used it, I had to login several times because it didn't recognized the password.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Anthony Jenkins

Sweet and Simple

2018-04-24

Pros

It was easy to set up and deposits the money directly into our bank account within 1 - 2 days.

Cons

This was supposed to be the only card processing program that would with the other, but it does not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Rosa Lee

Comprehensive training and great support. Easy to use system that works for my growing business.

2017-12-14

Pros

I like the ability to access to batch processing and it's easy to use for customers.

Cons

There are sometimes when it goes offline my employees struggle with troubleshooting. Is there a troubleshooting card that I can print off for them?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Never have had a problem when it comes to the use of the software.

2018-02-02

Pros

Easy to use, doesn't have an obnoxious noise when it comes to your payment being processed like alot of other retail stores have.

Cons

There are some bugs that would need fixed, I know we have had a problem when it comes to customers not having a chip on their card and when they go to swipe the card for payment the payment is declined and we would just have to hand key the card information in to receive payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Accounting company, 1-10 employees)

Great Prices on Processing

2018-09-19

Pros

Technology has almost made the number 1 source of payment credit cards.

Cons

Name change from CapitalBank to Cayan and then recently was purchased by another credit card processing company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lester Ramey

Worst possible company.

2018-07-07

It works, but at a premium cost.

Pros

The software works, but at a premium cost. We've been a user for over 10 years and didn't know we had a choice to change.

Cons

They control your account and deduct as they want without authorization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
kate leonard

the process could not be easier

2017-12-15

fast!

Pros

I also recommend having Swipe and an I-pad with a data plan as a back-up.

Cons

I wish it wasn't a separate machine that takes up counter space. Maybe in the future it can be integrated into our POS software (Keystroke)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Gardner

case number 672551 is still open item charged in lightspeed not processed by Cyan should be fixed

2017-12-11

qucikness of transactions.

Pros

Ease of use. lightspeed and cyan work well together. except when probles occur and cannot be resolved with one phone call. Seems service was better when we started usin cyan

Cons

Usually works well but this one is still open......Customer wants a refund and we cannot process it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Cayan


Hi Paul,

We appreciate your review and your feedback! We take every review and feedback very seriously.
I reached out to my customer service department and had them escalate your open case number.

If there is anything else you need please let me know.

Thanks,

-Sam

Read more
Anonymous
A verified reviewer

Amazing Experience!

2017-12-05

Pros

I love how user friendly it can be and also the support that you have from Cayan every step through the process.

Cons

A couple of the features can be a bit confusing but the manual and instructions that they gave us answer all FAQ's

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Marjorie Young

Daily user and always reliable for all of our crew!

2018-04-10

Pros

We are daily users and all our crew has been easily trained to use this process effortlessly

Cons

i have not come across any problems with the software. We are daily users and all our crew like the ease of use with the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Lundy-Aguerre

Easy to use, great customer service response

2017-12-05

Pros

The processing rates are affordable and I've never had any issues with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Judy Stritt

Great help to my business

2018-01-17

Quick and easy to use.

Pros

This software is easy to use, can add transactions without a card and without the client being present.

Cons

I can't get the swipe/chip to work very often, but I think it is mostly not charged. Unfortunately I do not have a card for most clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grace Knapp

Hi there, I've been relatively happy with all aspects of Cayan, aside from one particular issue

2017-12-28

We like that the customer can insert their card at any time. We also like the itemized product list which includes discounts/prices.

Pros

This is a small thing, but just the fact that the customer can insert their card at any time. Many people get frustrated during credit card transactions, so we appreciate that Cayan is very user friendly for the customer.

Cons

I've had some trouble getting helpful support. Some issues have been quickly resolved, but we had a broken machine and the technician was somewhat condescending and failed to resolve the issue. We ended up doing a huge event with only one working machine as a result.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Thien Phan

Had a good experience

2017-12-14

The ease of usage and record keeping

Pros

It seems like it is a lot easier to use which makes training a lot easier.

Cons

It feels like there is a lag. Sometimes i feel like the machine is a little slow compared to other ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Casey Jenkins

Easy to use

2018-03-07

Pros

It is very easy to use and the transaction history is a life saver sometimes.

Cons

The only con that I have with this program is that we were told that it would work with a program that we had already purchased and it does not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gayle Horton

easy to use

2018-01-22

quick transactions

Pros

the most important thing, it is easy to use and always accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Lau

I use Cayan at one of my fast-casual restaurants.

2017-09-22

Pros

Overall I am satisfied with their service, the setup was easy, and the 24/7 technical support saves a lot of headaches.

Cons

Pricing is fair but could be better for small businesses like myself. There were some minor issues in the beginning of service but they were quickly resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more