We have been using Chargebee for over 6 months now and the experience has been nothing but great. The setup and onboarding is amazingly simple. From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point. The pricing plan itself is ...
Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.
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- Launch Plan - Free tier from Beta to Growth Stage - $50k aggregate revenue free
- Standard Plan - $99 /mo
- Pro Plan - $199 /mo
- Enterprise Plan - Starts from $599 /mo (with SLA based Support)
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.
Chargebee is a subscription management software that enables small and midsized businesses across industries to simplify the process of sending recurring and custom invoices to their customers. It sends out invoices and personalized email notifications on your behalf, connects with your accounting solution, provides a brandable customer portal where your clients can update and manage their own accounts, and integrates with commonly used business tools such as Shopify, Salesforce, and MailChimp.
Chargebee’s simplicity and flexibility is suitable for all users – from the novice to the experienced developer. Aside from a backend system that’s easily navigable and customizable, businesses with complex billing structures can use the app's API to address their unique needs. For example, the API can make checkout processes more seamless for customers by keeping them inside the same app to complete their purchases, versus taking them to another site without the API.
Some of Chargebee’s core features are automated invoicing and dunning management, responsive payment pages and customer portal, trial management and usage-based subscriptions, insights and analytics, and multiple payment gateway integration.
With a pricing structure that’s highly scalable, Chargebee is a cloud-based subscription management software option for startups and growing businesses. It allows you to set up recurring billing frequencies and automate workflows for invoice generation and distribution, payment collection, and follow-ups. The app also lets you work with pricing discounts, promotions, and coupons, even without developer help.
Access to the system is role-based, meaning the permissions assigned to each user are based on their roles within the organization, and the Chargebee dashboard provides quick, at-a-glance insight into your subscription base and revenue figures – which can be clicked for details – to keep you on top of things. Hosted pages settings can be customized, as well as your email SMTP settings, among other things. Event-based notifications can likewise be set up, such as when payment fails to push through.
Chargebee offers subscription-based businesses the ability to streamline otherwise tedious recurring billing processes through automated backend workflows that take care of invoice generation, follow-ups, and payment collection.
The app also has a dunning management functionality that handles credit card declines stemming from factors that include expired credit cards, insufficient funds, temporary holds, exhausted credit limit, and fraudulently acquired cards. The retry schedules Chargebee follows are totally within your control. Customizable email notification templates are also available.
Chargebee provides checkout pages that are responsive and customizable, and come with custom fields and theme support. The checkout/payment page is where customers input their account and billing information when signing up – payment method, email address, first and last name, home address, and so on.
Chargebee also has a self-serve customer portal system so your customers can manage their accounts anytime, anywhere, through any connected device, with no need for them to contact your customer support department for any changes they have made to their account. They can upgrade or downgrade their subscriptions anytime, update their billing information and card details, view their past payments, and even cancel their account.
Just like the checkout page, the customer portal is a hosted page solution, mobile-ready, and can be customized as needed.
Besides invoicing and dunning management, Chargebee boasts features such as trial management, proration, metered billing, cancellations and reactivation, refunds, credits, taxes, and many more. If your business offers free trials, Chargebee lets you specify how many days an account can be on trial mode. Once the trial period is over, the account is automatically converted to an active subscription. If the account owner’s credit card details are unavailable, the account is automatically canceled.
For plans with base and usage fees, Chargebee’s metered billing feature ensures your customers are only charged what they actually use. Several different add-ons can also be created and tracked - on/off such as premium support, recurring and nonrecurring, and quantity-based add-ons.
Aside from quick snapshots of your revenue and subscription numbers, Chargebee offers comprehensive insight into the metrics that matter most to you – subscription count, monthly plan revenue, monthly add-on revenue, average revenue per user (ARPU), monthly recurring revenue (MRR), renewal summary, transaction summary, transaction trends, lost opportunities, and refund summary.
Reports can be exported as individual CSV files in zip format. The fields you’d like included in the exported reports can be specified. Filters can be applied so your reports contain just the right amount of information. Chargebee also has a custom reporting feature where on-demand, customized SaaS metrics reports are provided to customers.
In addition to offline payment options such as cash, checks, and ACH, Chargebee’s partnership with major payment gateways allows you to accept online payments from your customers. Depending on the country where your business is located, the app can be used with Authorized.net, Braintree, Stripe, eWAY, Pin Payments, and WorldPay. Payment gateway details can be configured in the Settings page. Note that Chargebee only facilitates authorization, refunds, and capture, which means the settlement happens strictly between you and the payment gateway.
Chargebee also offers support to record offline and alternative payments through PayPal Express Checkout and Amazon Payments. All payments are recorded in a single, consolidated dashboard.
Chargebee readily integrates with third-party apps such as MailChimp for email marketing, Squarespace for website development, PayPal, Stripe, and Amazon Payments for payment processing, Salesforce for sales and contact management, ShipStation for order fulfillment, Refersion for referral management, Google Analytics for website traffic reports, and Zapier for SaaS integrations.
Webhooks, an API, and plugins for Shopify and WordPress are also available.
Chargebee offers four monthly subscription options, the pricing structure based on the number of invoices generated for successful transactions. Startup is at $49 for up to 50 invoices per month, Silver at $79 for up to 200 invoices per month, Gold at $149 for up to 1,000 invoices per month, and Platinum at $249 for up to 2,000 invoices per month.
Chargebee also provides sandbox test accounts you can perpetually use for free to try out all of the app's features.