Chargebee Features

Chargebee

Subscription billing & Recurring payments software

4.36/5 (42 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Bank Reconciliation
Billing & Invoicing
Billing Portal
Billing Rate Management
Cancellation Management
Client Portal
Compliance Management
Contact Database
Contingency Billing
Credit Card Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Debit/Credit Card Processing
Deferred Billing
Discount Management
Dunning Management
Electronic Payments
Email Management
Email Templates
Enrollments/Onboarding
Estimating
Invoice History
Invoice Management
Invoice Processing
Mobile Payments
Multi-Currency
Multi-Language
Multi-Period Recurring Billing
Multiple Payment Options
Online Invoicing
Online Payments
PCI Compliance
Partial Payments
Payment Processing
Product Catalog
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Reporting
Recurring Invoicing
Recurring/Subscription Billing
Refund Management
Reminders
Reporting & Statistics
Reporting/Analytics
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Summary Reports
Tax Calculation
Tax Management
Third Party Integrations
Usage Tracking/Analytics
Learn moreCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Bank Reconciliation
Billing & Invoicing
Billing Portal
Billing Rate Management
Cancellation Management
Client Portal
Compliance Management
Contact Database
Contingency Billing
Credit Card Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Debit/Credit Card Processing
Deferred Billing
Discount Management
Dunning Management
Electronic Payments
Email Management
Email Templates
Enrollments/Onboarding
Estimating
Invoice History
Invoice Management
Invoice Processing
Mobile Payments
Multi-Currency
Multi-Language
Multi-Period Recurring Billing
Multiple Payment Options
Online Invoicing
Online Payments
PCI Compliance
Partial Payments
Payment Processing
Product Catalog
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Reporting
Recurring Invoicing
Recurring/Subscription Billing
Refund Management
Reminders
Reporting & Statistics
Reporting/Analytics
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Summary Reports
Tax Calculation
Tax Management
Third Party Integrations
Usage Tracking/Analytics
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Bank Reconciliation
Billing & Invoicing
Billing Portal
Billing Rate Management
Cancellation Management
Client Portal
Compliance Management
Contact Database
Contingency Billing
Credit Card Management
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Debit/Credit Card Processing
Deferred Billing
Discount Management
Dunning Management
Electronic Payments
Email Management
Email Templates
Enrollments/Onboarding
Estimating
Invoice History
Invoice Management
Invoice Processing
Mobile Payments
Multi-Currency
Multi-Language
Multi-Period Recurring Billing
Multiple Payment Options
Online Invoicing
Online Payments
PCI Compliance
Partial Payments
Payment Processing
Product Catalog
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Reporting
Recurring Invoicing
Recurring/Subscription Billing
Refund Management
Reminders
Reporting & Statistics
Reporting/Analytics
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Summary Reports
Tax Calculation
Tax Management
Third Party Integrations
Usage Tracking/Analytics
Visit WebsiteCompare App

Chargebee Feature Reviews

25 reviewers had the following to say about Chargebee's features:

Samir S.

Recurring subscriptions made easy

2016-11-13

Integrate it with the API and you can quickly start charging your customers on any period that you want.

Pros

Easy to use Simple setup Great support

Cons

Missing the possibility to be able to add multiple invoice rovs to an invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
László M.

Excellent subscription management platform

2019-10-24

Overall a very capable subscription management tool with great integrations and great support them!

Pros

Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yuval M.

Good of the shelf product, with a lot of problems when you scale

2020-03-05

In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now.

Pros

And the core subscription management works really well.

Cons

We had dashboards disappear, web hooks not triggering without any apparent reason and much more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)
Verified Reviewer

Great service for managing your subscriptions

2019-07-31

Chargebee makes subscription management non-brainer.

Pros

Chargebee offers a powerful API to help with managing subscriptions, plans and customers

Cons

The v3 of the customer portal doesn't support all features of v2. Hope that will change

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alister R.

Verified Reviewer

easy subscription management software

2018-01-19

using for invoicing and planning

Pros

complete suite to manage invoicing and recurring payment.

Cons

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chargebee


Hey Alister,

Thank you for your review :) We¿re happy that you find our product features useful.

Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration.

Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process.

Read more
Max S.

Verified Reviewer

Basically, perfect in all aspects

2019-01-24

We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.

Pros

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Cons

I faced literally two issues through the course of 6 years using Chargebee in production.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad H.

Verified Reviewer

Chargebee saved us a TON of dev time.

2017-10-03

Pros

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so.

Cons

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 51-200 employees)
Verified Reviewer

It's a useful application if you have the significant large volume of customers for Invoicing

2018-06-14

Saving lots of time in Invoicing to the customer.

Pros

So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Cons

I cannot bill single customer from to supplier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chargebee


Hi there,

Thank you for your review :) We¿re glad that you find our product useful.

Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this?

Read more
Anonymous
(Computer Software company, 51-200 employees)
Verified Reviewer

Easy Subscription Management

2021-02-25

Creating different plans, promos, and payment methods were quite easy.

Pros

The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Cons

There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate B.

Love Chargebee, it makes our accounting a breeze!

2019-12-05

Great experience! Quick customer service replies if we ran into any hurdles.

Pros

We had connected our Stripe account and were up and running in less than one hour.

Cons

I wish there was a "lite" or startup pricing tier. As a small business the cost is a bit prohibitive on top of the processing fees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nuno L.

Verified Reviewer

Our perfect subscription manager

2018-11-02

Pros

It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc.

Cons

The only thing that comes to mind is that the invoices it produces are not legal in some countries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jacob P.

It's an Okay Product

2018-08-16

Their customer support team was always slow on getting back to People and they never wanted to just provide you the answers you need, They always wanted to schedule a call back

Pros

That I could start subscriptions for my customers and also invoice them with their profile(accounts).

Cons

It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick B.

Verified Reviewer

Excellent product!

2016-08-16

Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out.

Pros

Extremely easy to get set up and start taking payments.

Cons

A Xero integration would be useful, which they have built and are currently testing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Chargebee

Start a free trial.

Source: GetApp
Helpful?   Yes   No
Read more
Peter S.

Verified Reviewer

Reliable recurring billing platform

2018-09-13

Pros

It allows you to create plans, addons, coupons, and invoice reliably time and again.

Cons

Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chargebee


Hi Peter,

Thank you for your review :)

We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest.

Read more
Ryan H.

Grossly incompentant

2019-07-21

Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons

First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)
Verified Reviewer

Billing Software For All

2018-12-06

Chargebee enables is to efficiently bill clients and keep updated records of all customer billing information.

Pros

The seamless integrations is enables as well as the automation that come with it.

Cons

The UI can be a bit dragging and makes it difficult for one to stick on the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leon Muller

Great API Docs and Fantastic customer support

2013-01-02

A quick look over their API documentation and we were off to work integrating their system with our billing and customer management.

Source: GetApp
Helpful?   Yes   No
Read more
Vivek K.

Verified Reviewer

Payments simplified

2016-09-06

From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point.

Pros

- Pricing plan - Integration and Documentation - Ability to setup coupons - Direct integration with affiliate systems

Cons

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Chargebee

Absolutely. Chargebee is one of the better and cost effective choices that we have made over the past year. Its simple, easy to use and allows us to configure every single element of the payment process

Source: GetApp
Helpful?   Yes   No
Read more
Todd, Chair, BostonCHI

Chargebee is great!

2013-05-18

Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank.

Pros

Generally, the product is very easy to use.

Cons

Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic.

Source: GetApp
Helpful?   Yes   No

Response from Chargebee Inc.


Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.

Read more
Harsha H.

Verified Reviewer

Chargebee is the way to go for all your recurring payment needs

2018-10-09

Pros

It integrates well with stripe and complements its feature sets.

Cons

Not a lot that i hate about Chargebee per se but i think integrating with accounting software even on the Go plan would have made it even better.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Reza Khan

Wonderful API and Support

2014-03-10

I stumble across ChargeBee after searching on the web for subscription API management for our new signal service.

Source: GetApp
Helpful?   Yes   No
Read more
Iván G.

Good only if you use the default set-up

2021-03-17

We are considering moving to a different provider even if this will require to re-implement all our payment process.

Pros

At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project.

Cons

Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)
Verified Reviewer

To be avoided, it will cost you LT!

2020-11-20

Pros

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Cons

Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)
Verified Reviewer

Chargebee Review

2019-04-18

We were looking at a few options for recurring billing and happy that we chose Chargebee.

Pros

Great tool for automated recurring billing. My team was up to speed fast and didn't face any issues.

Cons

Matters especially if you want to export lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Razvan G.

Verified Reviewer

Really ease the pain of implementing payment processing

2019-02-13

Pros

Really ease the pain of implementing payment processing.

Cons

They are improving all the time and doing its job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more