Chargebee Features

Chargebee

Subscription billing & Recurring payments software

4.57/5 (35 reviews)

Chargebee Feature Summary

  • Customer Portal
  • Trial management
  • EU VAT Support
  • Dunning Management
  • Multiple Gateway Support
  • Metered Billing
  • CRM, Accounting integration
  • Robust, clean RESTful APIs
  • Offline Billing
  • Grandfathering
  • One Time Payments
  • Credit Notes and Proration
  • Multi-Currency Support
  • Custom Domain for Hosted Checkout Pages
  • Consolidated Customer Profiles
  • Hosted Payment Pages
  • Automated e-Invoicing
  • SaaS Metrics Reports
  • Multiple Webhooks
  • Recurring Billing
  • Coupons, Discounts and Add-ons
  • Automated Email Notifications

Chargebee Features In Depth

Automated Invoicing and Dunning Management

Chargebee offers subscription-based businesses the ability to streamline otherwise tedious recurring billing processes through automated backend workflows that take care of invoice generation, follow-ups, and payment collection.

The app also has a dunning management functionality that handles credit card declines stemming from factors that include expired credit cards, insufficient funds, temporary holds, exhausted credit limit, and fraudulently acquired cards. The retry schedules Chargebee follows are totally within your control. Customizable email notification templates are also available.

Responsive Payment Pages and Customer Portal

Chargebee provides checkout pages that are responsive and customizable, and come with custom fields and theme support. The checkout/payment page is where customers input their account and billing information when signing up – payment method, email address, first and last name, home address, and so on.

Chargebee also has a self-serve customer portal system so your customers can manage their accounts anytime, anywhere, through any connected device, with no need for them to contact your customer support department for any changes they have made to their account. They can upgrade or downgrade their subscriptions anytime, update their billing information and card details, view their past payments, and even cancel their account.

Just like the checkout page, the customer portal is a hosted page solution, mobile-ready, and can be customized as needed.

Subscriptions Management

Besides invoicing and dunning management, Chargebee boasts features such as trial management, proration, metered billing, cancellations and reactivation, refunds, credits, taxes, and many more. If your business offers free trials, Chargebee lets you specify how many days an account can be on trial mode. Once the trial period is over, the account is automatically converted to an active subscription. If the account owner’s credit card details are unavailable, the account is automatically canceled.

For plans with base and usage fees, Chargebee’s metered billing feature ensures your customers are only charged what they actually use. Several different add-ons can also be created and tracked - on/off such as premium support, recurring and nonrecurring, and quantity-based add-ons.

Insights and Analytics

Aside from quick snapshots of your revenue and subscription numbers, Chargebee offers comprehensive insight into the metrics that matter most to you – subscription count, monthly plan revenue, monthly add-on revenue, average revenue per user (ARPU), monthly recurring revenue (MRR), renewal summary, transaction summary, transaction trends, lost opportunities, and refund summary.

Reports can be exported as individual CSV files in zip format. The fields you’d like included in the exported reports can be specified. Filters can be applied so your reports contain just the right amount of information. Chargebee also has a custom reporting feature where on-demand, customized SaaS metrics reports are provided to customers.

Multiple Payment Options

In addition to offline payment options such as cash, checks, and ACH, Chargebee’s partnership with major payment gateways allows you to accept online payments from your customers. Depending on the country where your business is located, the app can be used with Authorized.net, Braintree, Stripe, eWAY, Pin Payments, and WorldPay. Payment gateway details can be configured in the Settings page. Note that Chargebee only facilitates authorization, refunds, and capture, which means the settlement happens strictly between you and the payment gateway.

Chargebee also offers support to record offline and alternative payments through PayPal Express Checkout and Amazon Payments. All payments are recorded in a single, consolidated dashboard.

Competitor Feature Comparison

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Automated Billing
Automatic Notifications
Billing & Invoicing
Billing Rate Management
Client Portal
Contact Management
Cost Estimating
Credit Card Processing
Custom Fields
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Drip Marketing
Electronic Payments
Email Marketing Management
Email Notifications
Email Templates
Estimating
Invoice Management
Invoice Processing
Multi-Country
Multi-Currency
Multi-Language
PCI DSS Compliance
Partial Payments
Price Management
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Revenue Recognition
Sales Tax Management
Self Service Portal
Shopping Cart
Subscription Management
Summary Reports
Third Party Integration
Usage Tracking
Visual Analytics
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Automated Billing
Automatic Notifications
Billing & Invoicing
Billing Rate Management
Client Portal
Contact Management
Cost Estimating
Credit Card Processing
Custom Fields
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Drip Marketing
Electronic Payments
Email Marketing Management
Email Notifications
Email Templates
Estimating
Invoice Management
Invoice Processing
Multi-Country
Multi-Currency
Multi-Language
PCI DSS Compliance
Partial Payments
Price Management
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Revenue Recognition
Sales Tax Management
Self Service Portal
Shopping Cart
Subscription Management
Summary Reports
Third Party Integration
Usage Tracking
Visual Analytics
Visit WebsiteCompare App
ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Automated Billing
Automatic Notifications
Billing & Invoicing
Billing Rate Management
Client Portal
Contact Management
Cost Estimating
Credit Card Processing
Custom Fields
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Drip Marketing
Electronic Payments
Email Marketing Management
Email Notifications
Email Templates
Estimating
Invoice Management
Invoice Processing
Multi-Country
Multi-Currency
Multi-Language
PCI DSS Compliance
Partial Payments
Price Management
QuickBooks Integration
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Revenue Recognition
Sales Tax Management
Self Service Portal
Shopping Cart
Subscription Management
Summary Reports
Third Party Integration
Usage Tracking
Visual Analytics
Visit WebsiteCompare App

Chargebee Feature Reviews

25 reviewers had the following to say about Chargebee's features:

Samir Smajic

Recurring subscriptions made easy

2016-11-13

Integrate it with the API and you can quickly start charging your customers on any period that you want.

Pros

Easy to use Simple setup Great support

Cons

Missing the possibility to be able to add multiple invoice rovs to an invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alister Rutherford

easy subscription management software

2018-01-19

using for invoicing and planning

Pros

complete suite to manage invoicing and recurring payment.

Cons

payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chargebee


Hey Alister,

Thank you for your review :) We¿re happy that you find our product features useful.

Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration.

Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process.

Read more
László Malinovszky

Excellent subscription management platform

2019-10-24

Overall a very capable subscription management tool with great integrations and great support them!

Pros

Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons

Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 51-200 employees)

It's a useful application if you have the significant large volume of customers for Invoicing

2018-06-14

Saving lots of time in Invoicing to the customer.

Pros

So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Cons

I cannot bill single customer from to supplier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chargebee


Hi there,

Thank you for your review :) We¿re glad that you find our product useful.

Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this?

Read more
Jacob Partee

It's an Okay Product

2018-08-16

Their customer support team was always slow on getting back to People and they never wanted to just provide you the answers you need, They always wanted to schedule a call back

Pros

That I could start subscriptions for my customers and also invoice them with their profile(accounts).

Cons

It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Nuno Loureiro

Our perfect subscription manager

2018-11-02

Pros

It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc.

Cons

The only thing that comes to mind is that the invoices it produces are not legal in some countries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Yuval Magid

Good of the shelf product, with a lot of problems when you scale

2020-03-05

In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now.

Pros

And the core subscription management works really well.

Cons

We had dashboards disappear, web hooks not triggering without any apparent reason and much more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick Barnes

Verified Reviewer

Excellent product!

2016-08-16

Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out.

Pros

Extremely easy to get set up and start taking payments.

Cons

A Xero integration would be useful, which they have built and are currently testing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Chargebee

Start a free trial.

Source: GetApp
Helpful?   Yes   No
Read more
Vivek Khandelwal

Verified Reviewer

Payments simplified

2016-09-06

From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point.

Pros

- Pricing plan - Integration and Documentation - Ability to setup coupons - Direct integration with affiliate systems

Cons

Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Chargebee

Absolutely. Chargebee is one of the better and cost effective choices that we have made over the past year. Its simple, easy to use and allows us to configure every single element of the payment process

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

Great service for managing your subscriptions

2019-07-31

Chargebee makes subscription management non-brainer.

Pros

Chargebee offers a powerful API to help with managing subscriptions, plans and customers

Cons

The v3 of the customer portal doesn't support all features of v2. Hope that will change

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Max Sudyin

Basically, perfect in all aspects

2019-01-24

We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans.

Pros

- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user.

Cons

I faced literally two issues through the course of 6 years using Chargebee in production.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Strik

Reliable recurring billing platform

2018-09-13

Pros

It allows you to create plans, addons, coupons, and invoice reliably time and again.

Cons

Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Chargebee


Hi Peter,

Thank you for your review :)

We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest.

Read more
Anonymous
(Internet company, 51-200 employees)

Billing Software For All

2018-12-06

Chargebee enables is to efficiently bill clients and keep updated records of all customer billing information.

Pros

The seamless integrations is enables as well as the automation that come with it.

Cons

The UI can be a bit dragging and makes it difficult for one to stick on the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leon Muller

Great API Docs and Fantastic customer support

2013-01-02

A quick look over their API documentation and we were off to work integrating their system with our billing and customer management.

Source: GetApp
Helpful?   Yes   No
Read more
Kate Birtch

Love Chargebee, it makes our accounting a breeze!

2019-12-05

Great experience! Quick customer service replies if we ran into any hurdles.

Pros

We had connected our Stripe account and were up and running in less than one hour.

Cons

As a small business the cost is a bit prohibitive on top of the processing fees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Hatfield

Grossly incompentant

2019-07-21

Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons

First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Harsha Halvi

Chargebee is the way to go for all your recurring payment needs

2018-10-09

Pros

It integrates well with stripe and complements its feature sets.

Cons

Not a lot that i hate about Chargebee per se but i think integrating with accounting software even on the Go plan would have made it even better.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brad Henderson

Verified Reviewer

Chargebee saved us a TON of dev time.

2017-10-03

Pros

It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so.

Cons

Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Todd, Chair, BostonCHI

Chargebee is great!

2013-05-18

Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank.

Pros

Generally, the product is very easy to use.

Cons

Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic.

Source: GetApp
Helpful?   Yes   No

Response from Chargebee Inc.


Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.

Read more
Reza Khan

Wonderful API and Support

2014-03-10

I stumble across ChargeBee after searching on the web for subscription API management for our new signal service.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Just Stay Away

2020-06-24

I do not recommend them to avoid at all costs sign up for the free trial and process your first $50k free then move on to another company.software because once you start making money they will ask for a percentage of the money you collect.

Pros

The software is compatible with zapier which makes it easy to connect to other apps. or programs.

Cons

Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: GetApp
Helpful?   Yes   No
Read more
Razvan Girmacea

Really ease the pain of implementing payment processing

2019-02-13

Pros

Really ease the pain of implementing payment processing.

Cons

They are improving all the time and doing its job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon Christ

Perfect for Non-tangable service based businesses

2016-12-06

Found Chargebee after switching to braintree payments for my credit card processing needs.

Pros

Inexpensive payment portal and customer database solution

Cons

n/a

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Chargebee Review

2019-04-18

We were looking at a few options for recurring billing and happy that we chose Chargebee.

Pros

Great tool for automated recurring billing. My team was up to speed fast and didn't face any issues.

Cons

Matters especially if you want to export lists.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Stéphane Morin

An essential tool to avoid a mess in your monthly and yearly subscriptions over time.

2020-09-08

Pros

It does integrate well with Stripe.

Cons

The UI could be sexier and the learning curve is steep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more