Chargify Features

Chargify

Recurring billing and subscription management

4.34/5 (197 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Alerts/Notifications
Billing & Invoicing
Billing Rate Management
Calendar Management
Cancellation Management
Client Portal
Compliance Management
Contact Database
Credit Card Processing
Customer Profiles
Customizable Branding
Customizable Invoices
Data Security
Data Visualization
Deferred Billing
Discount Management
Dunning Management
Electronic Payments
Email Reminders
Enrollments/Onboarding
Invoice History
Invoice Management
Invoice Processing
Mobile Payments
Multi-Currency
Multi-Period Recurring Billing
Online Invoicing
Online Payments
PCI Compliance
Payment Processing
Product Catalog
Recurring Invoicing
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Revenue Management
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Summary Reports
Tax Management
Third Party Integrations
Usage Tracking/Analytics
Learn moreCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Alerts/Notifications
Billing & Invoicing
Billing Rate Management
Calendar Management
Cancellation Management
Client Portal
Compliance Management
Contact Database
Credit Card Processing
Customer Profiles
Customizable Branding
Customizable Invoices
Data Security
Data Visualization
Deferred Billing
Discount Management
Dunning Management
Electronic Payments
Email Reminders
Enrollments/Onboarding
Invoice History
Invoice Management
Invoice Processing
Mobile Payments
Multi-Currency
Multi-Period Recurring Billing
Online Invoicing
Online Payments
PCI Compliance
Payment Processing
Product Catalog
Recurring Invoicing
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Revenue Management
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Summary Reports
Tax Management
Third Party Integrations
Usage Tracking/Analytics
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Alerts/Notifications
Billing & Invoicing
Billing Rate Management
Calendar Management
Cancellation Management
Client Portal
Compliance Management
Contact Database
Credit Card Processing
Customer Profiles
Customizable Branding
Customizable Invoices
Data Security
Data Visualization
Deferred Billing
Discount Management
Dunning Management
Electronic Payments
Email Reminders
Enrollments/Onboarding
Invoice History
Invoice Management
Invoice Processing
Mobile Payments
Multi-Currency
Multi-Period Recurring Billing
Online Invoicing
Online Payments
PCI Compliance
Payment Processing
Product Catalog
Recurring Invoicing
Recurring/Subscription Billing
Reporting & Statistics
Reporting/Analytics
Revenue Management
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Summary Reports
Tax Management
Third Party Integrations
Usage Tracking/Analytics
Visit WebsiteCompare App

Chargify Feature Reviews

25 reviewers had the following to say about Chargify's features:

James S.

Very good for specific use cases, with other functionality not adequate

2019-09-10

We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR.

Pros

Good APIs Easy setup Simple UI Lots of analytics Good at monthly subscriptions with credit card billing

Cons

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change Revenue recognition severely lacking for anything but monthly, credit card subscriptions Invoice handling severely lacking Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Shirin J.

Pull a Report

2019-09-13

Solves our account management needs

Pros

Easy to set up filters to pull up reports.

Cons

But to pull certain reports requires an upgrade.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Justin P.

A rock solid billing platform lacking just a few search related features.

2019-02-19

Solid and extensible, which is what we wanted, but plenty of room for improvement in admin, search, and reporting areas.

Pros

It has a fast interface, the API is solid for website related coding, and the

Cons

The admin area is lacking in features. No real ability to generate custom reports, though they have some details reports but the drill down is limited.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Carole S.

I like it!

2019-02-22

Product management available to listen

Pros

Simple, easy to use interface. Configuration is straightforward

Cons

No reporting capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike F.

Chargify Works Great!

2019-02-19

Eliminates most monthly invoicing, saving tons of time.

Pros

Excellent way for us to collect recurring revenues, provides daily summaries and monthly reporting for ease of accounting.

Cons

A bit difficult to set-up but with patience and reference to FAQs this can be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael K.

Verified Reviewer

Solid App for Recurring Revenue Businesses

2016-03-22

Chargify's reporting and email functions are very basic and don't give us the detailed SaaS metrics we need in order to keep a good handle on the business.

Pros

) - Integration with a large number of payment gateways - Robust API's - Broad flexibility (via CSS) for styling public-facing pages - Takes care of all the messy details of maintaining credit cards - Referral codes and links - Good, comprehensive documentation

Cons

- Reporting is weak, especially on metrics for managing recurring revenue businesses, such as MRR (monthly recurring revenue), churn rates, ARPA (average revenue per account), etc; must use 3rd party applications to get these, using imported Chargify data - Email notifications are primitive - Coupons cannot be assigned to individual products

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Anonymous
(Marketing and Advertising company, 11-50 employees)

Great Product, Don't Give a Hoot About Customers

2019-09-10

To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify.

Pros

- Ease of Use - Dunning management - Filtering of data

Cons

- Raise Prices 10x on Customers - Buggy - Analytics - Support - They don't care about their customers - As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Eleanor J.

It's useful

2019-09-05

Overall it was good.

Pros

I liked that when you reactivated an account you could set the bill date back to it's recurring billing period.

Cons

the reporting was not always easy to filter

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
April G.

Chargify

2019-09-05

Pros

Nice UI and easy to set up products and coupons.

Cons

Makes it very hard to audit and find information easily.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Qazi Mohd A.

This is a better software when compared to Others.

2019-09-10

I would say chargify still has to improve. it is good but still needs improvements in it.

Pros

Well my management when first asked me to work on this software, i thought it was very tough to work on new billing system but it is Easy to use and user friendly.

Cons

when you compare the reporting stuff with other online billing software it has to improve a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael S.

Chargify for B2B SaaS platform

2019-02-12

Integration via APIs was straight forward and the administration portal is very easy to use.

Pros

Relatively easy to set up and manage.

Cons

Handling of multiple currencies is very clunk - need to set up separate accounts and then duplicate all of our products for each currency rather than having a single set of products with multiple currencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Chargify


We're glad to hear Chargify has worked for your B2B SaaS business! We appreciate the feedback - our team is always working to improve our product to best for our customers.

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Sören B.

TCO issues need fixing

2019-09-10

Good to start with and probably sufficient for companies that do not require multiple currencies, country-specific taxes or payment gateways.

Pros

Satisfies general needs for a subscription management service, supports long list of payment gateways, plans are highly configurable

Cons

It’s impossible to handle multiple currencies, tax regions or payment gateways in a single Chargify site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Almost perfect

2019-09-11

Chargify handles the charging of credit cards and sends out manual invoices.

Pros

Flexible product configuration. Good api. Webhooks.

Cons

Clunky support for multiple currencies. Cannot modify invoice template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mikhail R.

Excellent service, works as advertised

2019-09-05

Pros

- Intuitive system for tracking individual payments and payees - Covers all the functions needed for day-to-day payment management - Super-customizable - Activity tracking is very helpful

Cons

- Wish it were easier to collapse and move categories, for example when deciding to merge or cross-reference different products - A bit of a learning curve to understand all the features

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Madison M.

Intuitive UI and Flexible Configuration

2019-09-13

We've sped up accounting, streamlined processes, and gave our customers a better experience.

Pros

They've expanded on their analytics, making the application more instrumental in business decisions backed by real data. Their API and webhooks allow for integrations that suit my company's workflow.

Cons

The coupon set up can be limiting for some of our promos. More coupon options would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Chargify works!

2019-09-05

Chargify allowed us to streamline our payments and reporting, clearing up time for developing our business

Pros

This software is easy to use and easy to implement.

Cons

No complaints, even their support was great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel D.

Good Product but Difficult Onboarding and Limited Customization

2020-12-23

We ended up having to write numerous scripts on our own to try and import our data, and even then we were unable to get the system to do what we needed without major changes to our system.

Pros

Also their API is pretty close to complete.

Cons

Any kind of hierarchical invoicing (sending multiple invoices to a client) or billing for multiple subscriptions gets incredibly complex and hard to manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shane C.

Recurring billing using Chargify

2019-09-05

Pros

Solid platform that is helping us increase revenue through automation and decrease dunning loss.

Cons

The analytics could be more adjustable for us to run reports instead of exporting and creating a report outside of Chargify.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrian M.

Solid for what it is supposed to do...

2019-09-10

I'd like the ability to pull full raw data from Chargify as well.

Pros

I like the ability to pull specific reporting like recurring revenue and sales data. The ability to see customer sales transactions and movement is great as well.

Cons

Or, in some cases, Tableau is the norm for the company, not Chargify, so ease of use to share the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex G.

Great option for subscription (SaaS) based bussines

2019-09-14

Customer service is always available and documentation for APIs is detailed.

Pros

The product is easy to integrate with, support a wide amount of payment gateway out of the box.

Cons

Some limitation on usage based products but minor with some workarounds available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Patrick S.

Organized Billing

2019-09-05

Their system helps us stay on top of our billing and accounting.

Pros

They also have integrations to various third-party software such as Intercom, Zapier, etc.

Cons

Billing address could not be updated without updating credit card info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Annette S.

Chargify works well

2019-09-05

I personally have only been using it for 6 months and am still getting my head around some of the features. The help component is ok but it would be great to have somewhere i could have an overview of the product rather than waiting for a colleague to help.

Pros

Ease of entering new customers, The reporting allows me to find the information I need easily

Cons

The inability to change items like an invoice if there is a mistake made

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed N.

Amazing billing flexibility

2019-09-11

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros

Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons

We started using the software, integrating with GoCardless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlin W.

We rely heavily on Chargify for Platform

2019-09-05

Customizing payment options and plans within one account for multiple different enterprises.

Pros

Chargify makes it easy to quickly ascertain our revenues and churn rates and also identify key areas of improvement.

Cons

Due to the extensive features Chargify has, it can be quite daunting at first glance for someone not experienced with running different kinds of reports. However, once they get up and running, the process gets smoother, but it is an initially steep learning curve in my opinion.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael A.

Great for SaaS Product Subscription Management!

2019-09-05

Overall, my experience with this software has been great and I'm sure yours will be too.

Pros

This software is very easy to utilize and build for your SaaS subscription management purposes.

Cons

For the MRR data, this system does some interesting things that create inaccurate reflections.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more