Chargify Pricing

Good solid program, works well for Saas companies. Integrates well with payment processors. Good support. Manages products well.

Needs a clone feature for products. Needs upsell/downsell feature. Was suprised when you initiated a percentage fee on sales when it was inititally a monthly set cost.

Our software is primarily a subscription based service with various enterprise clients that all have different needs for their representatives. This means we have to tailor the pricing models based on the services these clients are using. Chargify makes it easy to quickly ascertain our revenues and churn rates and also identify key areas of improvement. Chargify is a robust platform we have chosen to implement and will continue to support.

Due to the extensive features Chargify has, it can be quite daunting at first glance for someone not experienced with running different kinds of reports. However, once they get up and running, the process gets smoother, but it is an initially steep learning curve in my opinion.

They are slowly implementing features I've been asking about for a long time.

I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase. I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

Ability to cope with complex billing scheduled and multiple price points. invoices look professional integration with xero and payment gateways sign up page capability responsive support

nothing really. what i need they are looking to provide shortly (ie multiple gateways in the one site)

- API functions to handle almost any processing request you can think of - Great tech support (actual knowledgeable techs, not script-readers) - System uptime seems stable and reliable - Hosted public payment pages helps reduce PCI compliance requirements

- Cost is a bit on the high side, but not outside the realm of its competition. - Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date). - Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them. - ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms. It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach.

The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc. No paypal option if you choose Stripe bc they only allow for one payment gateway.

Thank you for your review! The discrepancy you are seeing in the dashboards is feedback we have received before. Currently, the two graphs show different things (one is cash, the other is a billing based view of revenue). Our team has developed a detailed plan to fix this issue. Feel free to contact us at support@chargify.com or 1-800-401-2412, if you have more questions on this matter.

Using Chargify has saved us hundreds of hours of custom development, and half a dozen hours each month of maintenance and administrative effort. It let us accomplish nearly everything we wanted to do with our monthly based pricing model.

It would be nice to have features to send one-off charges to existing clients, where you don't want them to recur.

Meets all legal standards Hosts transactions Accepts payments outside US Handles Dunning Reliable Many useful features like step-tiered billing Helpful support

Cost has been raised several times since we started Rate limiting on API is pretty low Wish it had more hosted payment page/email templates/customizations Locked in once you choose them as your payment provider, no real migration path to other service.

Flexible and easy to use. It has the right combination of flexibility and ease of setup. Price points are a great feature. And - most of all - they've really worked hard to improve it over the last several years.

There are still some UX issues, like the way the "Catalog" page is built in the admin: if you have a lot of products, components, and coupons, it becomes quite difficult to use. The reporting area used to be very limited, but it has been improved dramatically. It still needs some additional work to make it more robust, but they're on the right path.

Easy to use, new features make it more flexible for our business. Amazing support team and a product team that is interested in feedback and actually implements it!

There are some limitations in terms of how it can be used. Our pricing has become more flexible, which is a challenge with the need to pre-set product and discount types.

There are a good number of features and options and web hook integration is critical.

Some of the linking to credit processing can be hard if the bank isn't set up correctly 100%. The customization for signup forms can get tricky when you need a lot of custom options. I'd like the pricing to be a little better as it can be expensive for small businesses.

The ease of basic setup, integration with payment processors and basic product functions are great. The API is also very functional and pretty nice to work with.

The customization options are a bit hamfisted and difficult to work with. I like that Chargify gives the option of using their checkout page but I hate that it takes custom javascript to make basic text changes. Feel like the software generally does everything I need, but sometimes you need to call support and get a "cheat" to make it work. Unfortunately we have also had several incidents over the last few years where bugs in chargify's software have cost us money.

Good fit for monthly SaaS, if not using the buggy relationship invoicing/customer hierarchies

Relationship invoicing and customer hierarchies have been continuously buggy. Basic features like partial refunds were missing at first, or partially functional. Support response is quick, but unhelpful. Escalation takes a while for a permanent fix. We're having to add a secondary system for managing our customer subscriptions to work around all of the errors in Chargify. We have ongoing retraining of our employees for bug work-arounds.

Their customer service is great - the team is knowledgeable and responsive. The product seems to work well, although there was a bit of a learning curve at the start.

Probably the price and lack of comprehensive reports that go across currencies - although the recent release of an MRR report across sites is a definite step in the right direction.

Chargify is easy to use and adapt to your business. They constantly improve their service. Better pricing than most of the competition.

Some competitors offer more features and are first to offer new technologies, but Chargify is quick to follow.

The advanced recurring billing options for stacking (or not) coupons and discounts, ability to grandfather pricing, and the support team are fantastic.

Every plan is a new subscription to be manually created. We use their hosted signup form and have to create 1:1 for every product in the catalog - too hard. Can't customise the css of the statement.

The option to rebill customers monthly. It was also very affordable for us when we first started the business and our customer support team is able to easily navigate and learn the platform.

Our customers frequently complain about the billing portal. However, we are working on our own solution for this.

Ease of managing subscriptions Link to Xero worked well

New pricing structure Difficulty of setting up a feed with credit card merchant (used eway) Inability to migrate credit card numbers to another software

Great price, excellent customer service and excellent functionality.

The receipts aren't ideal for showing UK VAT reporting and take a fair bit of complex configuration. With time their development team will fix this I'm sure.

Ease of use, very simple and easy to utilize coupons.

Harder to customize for tier pricing options.

We've used Chargify to handle recurring monthly billing for a wide array of product (or offers). So far we've been very impressed with the flexibility of this tool - it can handle many different client requests and payment scenarios from invoices (paid via check) which aren't as ideal, to ACH and credit card payments.

Moving between subscriptions, offers, offer sign up pages, and the many different screens can become cumbersome, though this is to be expected when each 'product' of our is a unique subscription. The tool works for our needs, though isn't 100% designed for this purpose.

We're glad to hear that you have been impressed by Chargify & our flexibility in handling your billing needs! Thanks for the feedback as we are always trying to improve our product.

Ease of UI, compliance. Very responsive when I needed something.

nothing...it's subscription service that works well.

I love the different subscription features and being able to customize them to our business model as well as the email setting they've set up to remind our clients when it's time to pay.

There are some subscriptions where we wish we could customize them further with some minor details for the price that we pay for to have Chargify each month.

Ease of use. Learning curve is almost non existent.

Limitations of product pricing structure.