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Chargify

Recurring billing and subscription management

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Chargify Pricing

Pricing overview

Value for money rating

4.3

/5

199

Price starts from

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Free plan
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Free trial

Pricing details

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What users say

The product also takes you through a decent workflow to help streamline your billing and helps you make better decisions on things like pricing and dunning.

JV

Joel V.

Chargify has made it super easy for me to manage our users subscription payments by integrating with a lot of the other programs that I use on a daily basis.

LO

Lauchlan O.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I wish I found this sooner

Reviewed 3 years ago

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do. Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Solid product, good support, stable

Reviewed 3 years ago

Good solid stable software that simply works. Never have to worry that my recurring rev is going to be charged correctly and on time. Integrates with my other tools well. The dunning feature is critical for any recurring business and yours works well.

Pros

Good solid program, works well for Saas companies. Integrates well with payment processors. Good support. Manages products well.

Cons

Needs a clone feature for products. Needs upsell/downsell feature. Was suprised when you initiated a percentage fee on sales when it was inititally a monthly set cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We rely heavily on Chargify for Platform

Reviewed 3 years ago

Customizing payment options and plans within one account for multiple different enterprises.

Pros

Our software is primarily a subscription based service with various enterprise clients that all have different needs for their representatives. This means we have to tailor the pricing models based on the services these clients are using. Chargify makes it easy to quickly ascertain our revenues and churn rates and also identify key areas of improvement. Chargify is a robust platform we have chosen to implement and will continue to support.

Cons

Due to the extensive features Chargify has, it can be quite daunting at first glance for someone not experienced with running different kinds of reports. However, once they get up and running, the process gets smoother, but it is an initially steep learning curve in my opinion.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's their way, or the highway.

Reviewed 3 years ago

Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product. There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

Pros

They are slowly implementing features I've been asking about for a long time.

Cons

I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase. I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Chargify for a SAAS service

Reviewed 3 years ago

Very professional and responsive.

Pros

Ability to cope with complex billing scheduled and multiple price points. invoices look professional integration with xero and payment gateways sign up page capability responsive support

Cons

nothing really. what i need they are looking to provide shortly (ie multiple gateways in the one site)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Robust system, particularly for API usage

Reviewed 3 years ago

We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Pros

- API functions to handle almost any processing request you can think of - Great tech support (actual knowledgeable techs, not script-readers) - System uptime seems stable and reliable - Hosted public payment pages helps reduce PCI compliance requirements

Cons

- Cost is a bit on the high side, but not outside the realm of its competition. - Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date). - Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them. - ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Vendor response

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Chargify is great if you need to customize

Reviewed 3 years ago
Pros

We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms. It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach.

Cons

The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc. No paypal option if you choose Stripe bc they only allow for one payment gateway.

Vendor response

Thank you for your review! The discrepancy you are seeing in the dashboards is feedback we have received before. Currently, the two graphs show different things (one is cash, the other is a billing based view of revenue). Our team has developed a detailed plan to fix this issue. Feel free to contact us at support@chargify.com or 1-800-401-2412, if you have more questions on this matter.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect for our needs

Reviewed 3 years ago

It's been reliable, easy to understand and easy to use. Exactly what you want in this type of product. Having to custom-write our own billing and payment system to automate everything would have been a mess and would have us running around trying to deal with edge cases that Chargify handles perfectly.

Pros

Using Chargify has saved us hundreds of hours of custom development, and half a dozen hours each month of maintenance and administrative effort. It let us accomplish nearly everything we wanted to do with our monthly based pricing model.

Cons

It would be nice to have features to send one-off charges to existing clients, where you don't want them to recur.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Chargify has everything you need

Reviewed 3 years ago

We've been with Chargify since the early days, and although they have raised their prices we are still very happy not only that we chose them to begin with, but that we are still happy with the service. If you want a solid payment processor that will meet all your business/corporate/legal needs, Chargify is the one-stop-package.

Pros

Meets all legal standards Hosts transactions Accepts payments outside US Handles Dunning Reliable Many useful features like step-tiered billing Helpful support

Cons

Cost has been raised several times since we started Rate limiting on API is pretty low Wish it had more hosted payment page/email templates/customizations Locked in once you choose them as your payment provider, no real migration path to other service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's come a very long way

Reviewed 3 years ago

We've gone from zero to millions in ARR on it. And they've grown with us over time. They definitely got the job done for us.

Pros

Flexible and easy to use. It has the right combination of flexibility and ease of setup. Price points are a great feature. And - most of all - they've really worked hard to improve it over the last several years.

Cons

There are still some UX issues, like the way the "Catalog" page is built in the admin: if you have a lot of products, components, and coupons, it becomes quite difficult to use. The reporting area used to be very limited, but it has been improved dramatically. It still needs some additional work to make it more robust, but they're on the right path.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Strong product, responsive product and support team

Reviewed 3 years ago

We use Chargify for all of our billing processing. It covers the vast majority of our needs very ably. I am the primary user, but don't negotiate the contract, so I can't speak to value for the money.

Pros

Easy to use, new features make it more flexible for our business. Amazing support team and a product team that is interested in feedback and actually implements it!

Cons

There are some limitations in terms of how it can be used. Our pricing has become more flexible, which is a challenge with the need to pre-set product and discount types.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nice Product, Great Customer Service

Reviewed 3 years ago

I am very satisfied and have no plans of changing. I'd like the pricing to be a little better as it can be expensive for small businesses.

Pros

There are a good number of features and options and web hook integration is critical.

Cons

Some of the linking to credit processing can be hard if the bank isn't set up correctly 100%. The customization for signup forms can get tricky when you need a lot of custom options. I'd like the pricing to be a little better as it can be expensive for small businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good software, but requires a lot of work

Reviewed 3 years ago

Overall we like Chargify, and love their support team. The product has gotten a lot more expensive since we started with them, but when everything is working it's really one of the best platforms I've ever used.

Pros

The ease of basic setup, integration with payment processors and basic product functions are great. The API is also very functional and pretty nice to work with.

Cons

The customization options are a bit hamfisted and difficult to work with. I like that Chargify gives the option of using their checkout page but I hate that it takes custom javascript to make basic text changes. Feel like the software generally does everything I need, but sometimes you need to call support and get a "cheat" to make it work. Unfortunately we have also had several incidents over the last few years where bugs in chargify's software have cost us money.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Relationship invoicing has constant bugs, can't rely on Chargify

Reviewed 3 years ago

There has been a LOT of ongoing frustration on as they slowly fix bugs. We signed up and used some very new features of Chargify that weren't ready for prime-time. They didn't tell us we'd be guinea pigs when signing us up for a service with a $$$$ premium price tag. Hopefully anyone that follows will benefit from our testing of the software. Obviously Chargify isn't doing sufficient testing internally. I regret choosing Chargify, but don't have the time to drop them yet.

Pros

Good fit for monthly SaaS, if not using the buggy relationship invoicing/customer hierarchies

Cons

Relationship invoicing and customer hierarchies have been continuously buggy. Basic features like partial refunds were missing at first, or partially functional. Support response is quick, but unhelpful. Escalation takes a while for a permanent fix. We're having to add a secondary system for managing our customer subscriptions to work around all of the errors in Chargify. We have ongoing retraining of our employees for bug work-arounds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 3 years ago

They have always been professional and helpful.

Pros

Their customer service is great - the team is knowledgeable and responsive. The product seems to work well, although there was a bit of a learning curve at the start.

Cons

Probably the price and lack of comprehensive reports that go across currencies - although the recent release of an MRR report across sites is a definite step in the right direction.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Service, Competitive price

Reviewed 3 years ago

Chargify gives us the flexibility to rebill our customers in any way we want. Their platform is easy to use and well documented.

Pros

Chargify is easy to use and adapt to your business. They constantly improve their service. Better pricing than most of the competition.

Cons

Some competitors offer more features and are first to offer new technologies, but Chargify is quick to follow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Too Expensive for what they deliver

Reviewed 3 years ago

It has served it's purpose for being a quick start for recurring billing, but the cost is too great to be a long term solution. The team are great and super responsive in answering my questions asap.

Pros

The advanced recurring billing options for stacking (or not) coupons and discounts, ability to grandfather pricing, and the support team are fantastic.

Cons

Every plan is a new subscription to be manually created. We use their hosted signup form and have to create 1:1 for every product in the catalog - too hard. Can't customise the css of the statement.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Chargify review

Reviewed 3 years ago
Pros

The option to rebill customers monthly. It was also very affordable for us when we first started the business and our customer support team is able to easily navigate and learn the platform.

Cons

Our customers frequently complain about the billing portal. However, we are working on our own solution for this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Chargify review

Reviewed 3 years ago

Billing several thousand credit card monthly subscribers - worked well for doing this.

Pros

Ease of managing subscriptions Link to Xero worked well

Cons

New pricing structure Difficulty of setting up a feed with credit card merchant (used eway) Inability to migrate credit card numbers to another software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Chargify Rocks!

Reviewed 3 years ago

They are the shopping cart of choice for me

Pros

Great price, excellent customer service and excellent functionality.

Cons

The receipts aren't ideal for showing UK VAT reporting and take a fair bit of complex configuration. With time their development team will fix this I'm sure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease beginner Accounting System, needs some work on tier pricing options

Reviewed 3 years ago

I have found that their support is slower than some. But they are consistent and will get things resolved.

Pros

Ease of use, very simple and easy to utilize coupons.

Cons

Harder to customize for tier pricing options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Flexible Recurring Billing Tool

Reviewed 3 years ago

Overall, we've been impressed with this tool and its flexibility to work for our business needs, all at an affordable price.

Pros

We've used Chargify to handle recurring monthly billing for a wide array of product (or offers). So far we've been very impressed with the flexibility of this tool - it can handle many different client requests and payment scenarios from invoices (paid via check) which aren't as ideal, to ACH and credit card payments.

Cons

Moving between subscriptions, offers, offer sign up pages, and the many different screens can become cumbersome, though this is to be expected when each 'product' of our is a unique subscription. The tool works for our needs, though isn't 100% designed for this purpose.

Vendor response

We're glad to hear that you have been impressed by Chargify & our flexibility in handling your billing needs! Thanks for the feedback as we are always trying to improve our product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simply the best

Reviewed 3 years ago

Excellent value, high level of service, well crafted interface.

Pros

Ease of UI, compliance. Very responsive when I needed something.

Cons

nothing...it's subscription service that works well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Chargify has definitely made our ability to manage client subscriptions and payments very easy

Reviewed 4 years ago

Customized subscriptions, email reminders to clients for payment, metric and analytic features for revenue tracking, client information database for payment types/methods.

Pros

I love the different subscription features and being able to customize them to our business model as well as the email setting they've set up to remind our clients when it's time to pay.

Cons

There are some subscriptions where we wish we could customize them further with some minor details for the price that we pay for to have Chargify each month.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Just a great software

Reviewed 3 years ago

I has great analytics along with being very easy to implement product changes.

Pros

Ease of use. Learning curve is almost non existent.

Cons

Limitations of product pricing structure.