Chaser Features

very user friendly and it can be fully personalised.

I wish we could customise the reports and some other functions (e.g. sending more than one invoice in the same non scheduled email, or oldest overdue chase rather than multiple emails for multiple overdue status)

Hi Rossana, Thank you for leaving us this review. We are delighted that Chaser has saved so much of your valuable time. Thank you so much for your suggestions. We care what you think and I have passed these suggestions onto our product team. Please don't hesitate to get in touch at support@chaserhq.com, we'd love to hear from you.

The software is easy to use and is extremely effective at doing what is bought to do. Streamlining the credit control process and improving debt collection for the business.

I have not yet found anything negative about Chaser and feel that a little more time spent looking into the other features available will even improve the use. Perhaps more initial explanation around all features would be good.

Hi Elliot, Thank you for your kind words and for your continued support. It's great to hear about the positive impact that Chaser has had on your credit control and debt collection process. Thank you so much for your feedback. It very helpful for us and is vital to our development. Please let us know if you have any questions or need help with anything credit control related. Many thanks, The Chaser Team

Saves me a tonne of time chasing customers Automates sending invoices/statements so I don't have to add a bunch of attachments Customizable templates so you can tailor the wording of your chasers Shows me the history of what emails have been sent and whether they've been read Allows you to pause/stop chasing particular invoices or customers The new features that come out make life even easier for me Has transformed how we chase invoices Syncs/intergrates really well with Xero

No cons were added to this review

Chaser is linked directly to Xero software and therefore makes the chasing process simple with very little administration required. Chaser is simple to set up, maintain and use. The reporting tool gives up to date information on all invoices outstanding with detailed information which can be exported if required.

The system currently only allows notes to be made on the individual invoices and not on a client as a whole, which can result in the need to duplicate the same note for multiple client invoices manually.

It is really easy to use and give a clear vision of the overall financial situation. We saved about 10 hours a week when we have sarted using chaser and could do business without it now !

It would be great to have more reports available .

That we can customize collection reminders, schedules, chase or not chase a customer or particular invoice. reports made easy to catch up, reminder notification to monitor and double check everything is chased.

like least about updating contact details that even being added from Xero we still have to go to Chase to tick every new contact on that customer to be on list of chasing reminders.

Thanks for leaving us such a positive review. It is great to hear that you have gotten so much value from Chaser software. We really appreciate your feedback regarding choosing recipients in Chaser, it's duly noted and passed onto the product team. Your feedback really is invaluable to helping us improve. Please don't hesitate to get in touch at support@chaserhq.com.

Since setting up Chaser, we have saved money and no longer required a Credit Controller. Easy to use and set up.

More reports would be helpful. It would be good to have the 3 reports as one.

Its very easy to set up . Integrates well with our accounting package Xero. You can customised your message and choose day/ days to chase to suit your staffing need.eg Part time staff. It saves all your communication History for each Invoice so easy to follow up.

I wish it allowed different email addresses for different invoices in same customer. That could come handy when a client with multiple project managed by different people is set up .

Hi Yogina, Thank you so much for this review. It's great to hear that you have had a positive experience managing your debtors through Chaser. Thank you so much again for the feedback. Your feedback helps us improve and is vital to the continued development of Chaser. If you have any questions at all or need help with anything Credit Control related. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team

As a small brewery, with over a hundred customers, the main pro is not having to do too much with it. It's very easy to use. There's a little bit of set up time (half hour to an hour) but then it runs pretty seamlessly. I don't know too much about the ins and outs, but our customers are always fine with it and we get paid on time. And as we started with next to no capital, it's been a lifesaver. I also like that they continue to add new features, which not all our add-ons do, and that the reporting is simple and easily digestible.

Not a lot to add here. Would maybe like the ability to assign customers to schedules a little easier.

Easy email trail review, seamless instant integration with Xero, innovations keeps coming along, a proper set and forget system.

Multiple timings would mean we can issue several emails to customers during the week, addressing different invoice statuses.

Ease of use - once you've set your templates and timings it just works in the background, just like a credit control department.

Clients may email the 'chaser' email about non chase related queries, which can be frustrating at times.

It's simple with an easy to follow layout. There are a number of useful features which make credit control a much more manageable task and in particular the wording and layout of the reminder which makes it appear much more personal than other automated reminders.

I can't say there is anything I like least, perhaps (and being picky) the only thing I would say I like least is the look - it's a bit plain - but then it's not the look of Chaser which is important but the functionality and usability in my opinion.

Once set up, Chaser integrates superbly well with Xero achieving significant results in a short space of time. The system is very flexible allowing you to to mould it around your credit control requirements. The software is ever evolving and improving.

Perhaps could integrate with other software providers aside from Xero. Maybe users of other accounting software could benefit from using Chaser.

I love Chaser's one-click integration with 3rd party apps. We try and automate all our billing invoices so we can minimize mistakes and free up our teams to work on more high value important things - Chaser allows us to accomplish this goal.

I sometimes wish they had ticketing available for customer support. Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem.

Chaser makes credit control much easier and slicker. It pays for itself in both time savings and improved debtor days/cashflow.

The notes function could be easier to use and notes made more visable.

Thank you so much for taking the time to leave us this great review. We are happy to hear that you have seen a positive impact since implementing Chaser. If you have any questions or need help with anything credit control related, please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team

On many situations our customers have appreciated once a "thank you for payment"advise has been sent. Also there is many ways to persuade customer to pay us.

No cons were added to this review

Easy setup especially with linking to Xero. Templates are great and easy to use. Really like that you can set the email reminders for invoices that are almost due. Lots of my clients are impressed with receiving the 'thank you for paying' email as well. Overall really pleased and has saved me a lot of time and very cost effective.

No cons were added to this review

Software is moving so quickly and is aimed at making your life easier. Chaser does just that: It saves you time and improves your cash flow. What else would you want? Using it in your business is no brainer in the 21st Century."

No cons were added to this review

Automation, saves a lot of time when dealing with high volume invoices and how it records correspondence is genius.

Needs more reporting features. I'd like to see some more on cash flow predictions and responsive contacts.

It is very easy to understand and use. I can review chasers before sending and alter if needed. I like that you can customise the templates and create schedules based on varying customer/client needs

There are a few minor inconveniences such as having to select 'view 100' each time you visit the page and not being able to add notes for the customer (has to be added for each invoice)

It is very simple and they give a long extended trial.

It is not very customisable and the emails don't come out of our mail server.