All categories

Learn why GetApp is free

Chrome River EXPENSE vs Autotask Comparison

Overview

Chrome River provides expense reporting for mid-sized and global organisations though an intuitive app that is consistent...

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers sell, implement, deliver, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

83

52

8

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

(80)

5

4

3

2

1

39

27

10

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I am using Chrome River for expense audit and it is very simple to use. There are some useful features like currency conversion, duplicate receipt checking will help to audit smoothly.
Fantastic customer service with a quality product that allows a lot of flexibility regarding expense reporting.
Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster.

Pros

Great tool for tickets and helpdesk, but need to have better support. There were things that could have been resolved if support payed attention to the issues presented.
My overall experience with Autotask PSA, from implementation to daily use, has been very favorable. I would highly recommend this software due to its versatility and ability to be customized.
Great user interface and the functionality of this software is superior.

Cons

The errors that get thrown when a business condition is not met sometimes seem a little unpolished. For example, if it warns you to include a note, and you include a note, the warning doesn't go away.
We continually have issues and have to fight to get our reimbursements despite going through all the correct steps and getting pre-approvals. The system is confusing and constantly makes you resubmit.
The limitation of customization of Mexico VAT.

Cons

It has most of the functionality I need, but it is just frustrating to use. The UI changes enough every release to make it hard to keep up.
Because of that, most of the problems we've had with AutoTask have boiled down to being user-errors, which I can't fault AutoTask for.
It was not what we needed - it was difficult for us to customize and I had to do a lot of manual work manipulating data in the system.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features47
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Expense Input
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Credit Card Integration
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Storage Management
  • Data Synchronization
  • Deadline Management
  • Drag & Drop Interface
  • Duplicate Detection
  • ERP Integration
  • Electronic Payments
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Event Tracking
  • Expense Claims
  • Expense Tracking
  • Fraud Detection
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Scheduling
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • Opportunity Management
  • Permission Management
  • Profitability Analysis
  • Project Management
  • Project Time Tracking
  • Projections
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Remote Monitoring
  • Reporting & Statistics
  • Risk Analytics
  • Rules-Based Workflow
  • SLA Management
  • Sales Analytics
  • Sales Tax Management
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Travel Management
  • Two-Factor Authentication
  • User Management
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features72
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Automated Expense Input
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Credit Card Integration
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Dashboard Creation
  • Data Storage Management
  • Data Synchronization
  • Deadline Management
  • Drag & Drop Interface
  • Duplicate Detection
  • ERP Integration
  • Electronic Payments
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Event Tracking
  • Expense Claims
  • Expense Tracking
  • Fraud Detection
  • HIPAA Compliance
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Scheduling
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Online Booking Integration
  • Opportunity Management
  • Permission Management
  • Profitability Analysis
  • Project Management
  • Project Time Tracking
  • Projections
  • Quote Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Remote Monitoring
  • Reporting & Statistics
  • Risk Analytics
  • Rules-Based Workflow
  • SLA Management
  • Sales Analytics
  • Sales Tax Management
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Travel Management
  • Two-Factor Authentication
  • User Management
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations14
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations77
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Chrome River EXPENSE vs. Autotask

See how Chrome River EXPENSE and Autotask stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.