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Emburse Chrome River Expense vs Soon Comparison

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Overview

Category Leaders

Chrome River provides expense reporting for mid-sized and global organisations though an intuitive app that is consistent...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

81

47

9

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users.
Very flexible from an administrative perspective - we can set routing rules to be as simple or complex as we wish. Automated approval routing is the best.
The navigation is very user intuitive and there are apps to help simplify expense entry and receipt capture. It has very robust reporting capabilities and support documentation on their community.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

The errors that get thrown when a business condition is not met sometimes seem a little unpolished. For example, if it warns you to include a note, and you include a note, the warning doesn't go away.
Chrome River has a poor user interface, so is hard for new users to navigate and generally is clunky.
When we first went live with Chrome River then, we went live with the Mercury version and a lot of things were still on the Platinum version so a little inconvenient at the time.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features64
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Categorization/Grouping
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Corporate Card
  • Credit Card Management
  • Currency Conversion
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop
  • Duplicate Detection
  • ERP
  • Electronic Payments
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Expense Claims
  • Expense Tracking
  • Fraud Detection
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Invoice Management
  • Invoice Processing
  • Labor Forecasting
  • Leave Tracking
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Receipt Upload
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Progress Tracking
  • Project Time Tracking
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Receipt Management
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Risk Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Tax Management
  • Schedule Distribution
  • Scheduling
  • Secure Login
  • Shift Swapping
  • Single Sign On
  • Skills Tracking
  • Spend Analysis
  • Spend Control
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Travel Management
  • Two-Factor Authentication
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management
  • Total features50
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Categorization/Grouping
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Corporate Card
  • Credit Card Management
  • Currency Conversion
  • Customizable Fields
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop
  • Duplicate Detection
  • ERP
  • Electronic Payments
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Expense Claims
  • Expense Tracking
  • Fraud Detection
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Invoice Management
  • Invoice Processing
  • Labor Forecasting
  • Leave Tracking
  • Messaging
  • Mileage Tracking
  • Mobile Access
  • Mobile Receipt Upload
  • Multi-Country
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Progress Tracking
  • Project Time Tracking
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Receipt Management
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Risk Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Sales Tax Management
  • Schedule Distribution
  • Scheduling
  • Secure Login
  • Shift Swapping
  • Single Sign On
  • Skills Tracking
  • Spend Analysis
  • Spend Control
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • Travel Management
  • Two-Factor Authentication
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

Integrations

  • Total integrations14
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Emburse Chrome River Expense logo

Emburse Chrome River Expense

Love getting to go Paperless!

Reviewed 3 years ago
Pros

I find it very end user friendly. Also, I love the return feature for reports - users get a notification instantly that they need to fix something and can re-submit as soon as they are done.

Cons

I feel like we are constantly running in to little problems or errors. The customer support usually responds quickly, but it's a hassle to have to put in a help ticket for every little thing.

Emburse Chrome River Expense vs. Soon

See how Emburse Chrome River Expense and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.