Collect! Pricing, Features, Reviews and Alternatives

This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.

Thank you for this frank review. Reporting functionality has been improved by the new Query and Report Generator Tool. Thank you for the suggestion of the data transfer between databases.

I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Hello Arwa, Thank you for your positive review. Our customer service department works hard to help Collect! users, whether larger or smaller, use the system comfortably. As for the user interface, our programming department is currently working on the next major version which will include a complete overhaul of the UI and improved search. We hope that you make good use also of the extra resources in the Member Center and the massive online Help documentation. We remain here to help you use Collect! to collect the way you want and look forward to your next contact.

The program is fairly simple to use and train new employees on.

We have had Collect for 24 years. At that time, we desired more training available.

Hello Shelley, Thank you for our very positive review, especially your positive comments about our support department. Since you did not give full stars for features, I would encourage you to ensure you are always on the latest version. For example, the current version 13 provides a compliance module, and the most recent versions of the consumer and client portals, and reporting and inventory management tools. Thanks again, and let us know how we can help you use Collect! better for your business goals.

Ease of use and ease of deployment when we set it up

Display could be a little more graphically appealing

Thank you for your review. Collect! comes set for industry standard collection practice and Reg F compliance, the system is highly configurable for individual needs. The next major version will have a familiar but updated UI.