Collect! Pricing, Features, Reviews & Alternatives

Collect!

Credit and debt collection solution for collection agencies

4.83/5 (36 reviews)

Collect! overview

What is Collect!?

From first contact to last payment, Collect! is able to manage the entire collection lifecycle by automating collection letters, tracking phone calls, and managing payments. With the quick dialing feature, collectors are able to reduce time spent on dialing calls by automatically dialing right from the debtor screen using in-house phone systems. Collect! allows collectors to automate multi-tiered collection strategies and actions by utilizing batch process scheduling for contact and account management.

Collect! financial management system manages all financial activity for any client and debtor accounts by posting transactions and payments, generating invoices and statements, reporting all financial activity, and calculating in-house commissions. Additional financial features include trust accounting, interest calculations, invoice processing, settlements and judgements, net/gross client remittance, and more.

Collect! offers cloud and on-premise deployments and is built to meet the needs of any business by integrating with various third-party solutions such as BillingTree, TCN Broadcastin, Vonage, Solutions by Text, Quickbooks, Sonnet, and many more. Additional features of the platform include quick dialing, call tracking, electronic queuing, workflow automation, payment and inventory management, performance metrics, and analytics.
www.collect.org

Pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L
Collect! screenshot: Collect! Main MenuCollect! Credit & Collection Software: IntroductionCollect! screenshot: Collect! System SetUpCollect! screenshot: Collect! Debtor ProfileCollect! screenshot: Collect! Access RightsCollect! screenshot: Collect! Debtor History

Collect! user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.6
  4.9
Tony F.

Still very happy with this program.

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.

Pros
This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

Cons
I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Cody F.

Fully Featured, Extensible and Affordable

Used daily for 2+ years
Reviewed 2021-01-27
Review Source: Capterra

While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.

Pros
Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.

Cons
The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.

Response from Comtech Systems


Thank you for this frank review. Reporting functionality has been improved by the new Query and Report Generator Tool. Thank you for the suggestion of the data transfer between databases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Arwa N.

Does its Job.

Used monthly for 2+ years
Reviewed 2020-05-31
Review Source: Capterra

Overall, its a good product and does its job. The cost is fair for its quality.

Pros
I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.

Cons
Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.

Response from Comtech Systems


Hello Arwa,
Thank you for your positive review. Our customer service department works hard to help Collect! users, whether larger or smaller, use the system comfortably. As for the user interface, our programming department is currently working on the next major version which will include a complete overhaul of the UI and improved search. We hope that you make good use also of the extra resources in the Member Center and the massive online Help documentation. We remain here to help you use Collect! to collect the way you want and look forward to your next contact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Michael D.

Collect! saved the day!

Used daily for 2+ years
Reviewed 2020-08-15
Review Source: Capterra

My existing system was on the way out & the vendor made it clear they were not interested in working with small to medium sized firms going forward. I got onboard with Collect! just as my system was about at the end of its' useful lifespan. With the help of the fine technicians @ Collect!, I was not only able to migrate & save my existing system to Collect!, I was also able to expand it to the point where I now have more functionality & productivity at my disposal than at any other time in the 29+ year life of my business. The costs are reasonable & the staff is responsive & very easy to work with. I highly recommend this product & as the title of the review indicates, they really saved the day for me.

Pros
I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs.

Cons
I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business.

Response from Comtech Systems


Thank you for recommending the implementation packages. While training is included in purchase, most new users want at least one new business import map or other customized tool to use right away. Also, just send a quick note to support if you think something is lacking in the Help documentation and we will send that page for an edit. Thank you for taking the time for this review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Chris D.

Look no further; This is it!

Used daily for 2+ years
Reviewed 2020-11-24
Review Source: Capterra

99% paperless collection agency! Everything is where you need it and where it can be found. No lost or missing documents. All stored more securely. Disk space is cheaper than real estate. With a little bit of work -flow mapping and a couple of hours of custom programming by Collect! has resulted in replacing cheque runs and paper statement remittances to clients with e-statements and EFT direct deposits by batch. Massive savings in admin time, postage, and banking costs. Improved margins and greater security.

Pros
Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development.

Cons
Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation.

Response from Comtech Systems


Our technical staff is always ready to work with Collect! users on workflow improvements. Sometimes modest customizations can result in significant efficiencies for a business. Thanks for the great review, Chris. It is a pleasure to work with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Collect! pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
View Pricing Plans

Collect! is available across 6 pricing tiers: Lite, Lite Plus, Entrepreneur, Professional, Professional Plus and Corporate. Pricing starts at 49$/mo:

Lite - $49/mo
Max # of concurrent users - 4
Max # of debtor accounts - 1,000
DB file storage - 30GB

Lite Plus - $99/mo
Max # of concurrent users - 6
Max # of debtor accounts - 2,500
DB File Storage - 30GB

Entrepreneur - $199 1st user/mo + $99/each additional user/mo
Max # of concurrent users - 10
Max # of debtor accounts - 10,000
DB File Storage - 30GB

Professional - $299 1st user/mo + $99/each additional user/mo
Max # of concurrent users - unlimited
Max # of debtor accounts - 100,000
DB File Storage - 100GB

Professional Plus - $499/user/mo + $99/mo for additional users
Max # of concurrent users - unlimited
Max # of debtor accounts - 500,000
DB File Storage - 100GB

Corporate - Contact for pricing
Max # of concurrent users - unlimited
Max # of debtor accounts - unlimited
DB File Storage - 200GB
All modules, multiple databases

Contact for premise or lease pricing

Collect! features

Compliance Management
Customizable Reports
Invoice Management
Invoice Processing
Multi-Currency
Workflow Management

API (393 other apps)
Accounting (282 other apps)
Accounting Integration (232 other apps)
Activity Dashboard (375 other apps)
Alerts/Notifications (319 other apps)
Audit Trail (269 other apps)
Billing & Invoicing (355 other apps)
Data Import/Export (347 other apps)
Electronic Payments (232 other apps)
Expense Tracking (260 other apps)
Recurring/Subscription Billing (225 other apps)
Reporting & Statistics (411 other apps)
Reporting/Analytics (358 other apps)
Third Party Integrations (332 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Collect!

Key features of Collect!

  • Account Grouping
  • Account Management
  • Action Scheduling
  • Agency Management
  • Amortization
  • Auto Dialer
  • Automated Notices
  • Collection Reporting
  • Credit Bureau Reporting
  • File Information Processing
  • In-House Collections
  • Interest Calculations
  • Letter Scheduling
  • Payment Plans
  • Payment Posting
  • Phone Payments
  • Queue Management
  • Transaction Management
  • Trust Accounting
View All Features

Benefits

• Collect! offers large out-of-the-box flexibility that allows teams to set the system to suit their workflows.
• Collect! also allows users to further customize the system with significant automations, scripting, complex actions plans, integrations, and other tools.
• Collect!'s native and custom automations and scheduling allow routine tasks to occur without agent intervention.
• Collect! continues to be developed with a regular schedule of major and minor releases
• In addition to in-person training for new users, and in-person support, Collect! offers online Help documentation.
• Collect! offers many add-on modules that allow businesses to choose the package they need, for example, import-export, credit bureau reporting, and more.
• Collect! offers built-in integrations with payment processors, communication providers, and many other third party services