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SAP Concur vs C2 ATOM Comparison

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Overview

Category Leaders

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

40

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

1.5K

5

4

3

2

1

738

599

170

38

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.2

13

5

4

3

2

1

6

4

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.
It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Cons

My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.
When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.
I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

Cons

Lack of customization in the various screens, complexity of the database to get our own reports.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features71
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Bug Tracking
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Check Writing
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Core Accounting
  • Corporate Card
  • Cost Tracking
  • Credit Card Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Event Management
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Fraud Detection
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Booking
  • Online Forums
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Receipt Management
  • Recurring Issues
  • Recurring Payments
  • Reimbursement Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Restriction Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spend Analysis
  • Spend Control
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Travel Management
  • User Management
  • Vendor Management
  • Workflow Configuration
  • Workflow Management
  • Total features124
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Bug Tracking
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Change Management
  • Chat/Messaging
  • Check Writing
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Core Accounting
  • Corporate Card
  • Cost Tracking
  • Credit Card Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Event Management
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Fraud Detection
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Network Monitoring
  • Online Booking
  • Online Forums
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Receipt Management
  • Recurring Issues
  • Recurring Payments
  • Reimbursement Management
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Restriction Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Spend Analysis
  • Spend Control
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Travel Management
  • User Management
  • Vendor Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations78
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier