SAP Concur vs Emburse Certify Expense Comparison

I use Concur Expense at work to expense for office related expenses. It works quite well, gives you the ability to bundle all the related expense under one expense report, upload an expense receipt separately from the expense which can be later used in an expense. One of my favourite features is automatically creating the expense when a receipt is uploaded.

There is a learning curve to use the software. It took me a while to understand how to upload an expense from the android app. The terminologies expense, expense report are not intutive for a new user. Personally, I find the web UI also cluttered.

- Expense Management - Travel Management - Corporate Credit card management. - Reimbursement of the expense easiness.

- Multiple Receipt addition in report not possible. - Sometime slowness in the application working

Travel and expense system was top of the line. Integration between travel and expense was seamless.

Did not use system enough to determine that. Mainly cost was an issue. Experience with sales team also soured our perception.

Concu'r expense reporting tool + the mobile app to upload expense is good to have product for organizations.

A more intuitive UI would be nice to have. At time it is very difficult to identify and solve for the errors while submitting expense reports.

The ease by which you can associate receipt images to the reported expense. Splitting up expense across project billing codes. Point and click to direct the expense report to the appropriate approver.

Finding the names of other employees to add to a group event. Calculating gas mileage surrounding the use of a personal car for business purposes. The Links menu appears to include some out of date options.

What I like most about Concur is how easy it is to use. When I have to use the Expense option, every category that I need to submit an expense for is present. Taxi, Per Diem, Checking bags for flights. Its all right there and easy to use. I like that I can also submit photos of my receipts easily.

My least and most frustrating issue with concur, is when my expense report goes into "audit" by concur. I was told that when a report is in "audit" mode, it should only be there for 24-48 hours, but I have had reports stay audited for up to 7 business days. I usually have to cancel a report and submit a new one in hopes that the new report does not have to be audited. That usually works.

I have used concur expense/travel management and the features are very basic. Every expense need to be manually filled and repeated for similar expenses. The attachments support per expense is neat.

Concur expenses missing easy to use features like exporting expenses from spread sheet. And there can be lot of exception while submitting reports due to some errors, and need to involve support team for resolving

Easy to put your expense and download your receipt. There is drop down to for reasons for your expense

No complaints. I really like how easy this app

1) automatic flight/hotel/car expense import 2) they are on track to add intelligent features like smart travel assistant 3) support is very responsive

1) the website is a bit non-responsive 2) one or two times, I have had to re-fill the report because there was some problem while reviewing the expense. This was annoying

Cloud based Automated expense management system, easy to use and good tool.

Nothing in particular all features are very good

While some expense platforms are very confusing, Concur Expense is much more intuitive. Mobile app makes expensing easy on the road.

Mostly all good, any issues occur irregularly with less-frequently-use features and odd expense situations

Pre built connectors that make integration with your systems easy. Great brand recognition, known as the leader in the industry. Overall lots of features and functions.

It should be easier to complete an expense report via mobile phone. Expense It and Trip It should be one product.

Credit card transactions automatically come into your account. It is pretty easy to create expenses and then attach receipts.

Creation of trips versus requests versus reports is confusing. You have to request a trip before you can attach expenses by it. But most of the time people travelling don't need requests approved. Also the trip calculator should have a 'reverse' button or the like, to eliminate having to put the same thing in twice.

It is easy to track expenses and crest expense reports. Say “Goodbye” to creating a spreadsheet and totaling columns and rows - Concur makes it easy to create expense reports, add receipts when needed, and submit expense reports.

Sometimes it will take a couple days for the expenses from my company card to show up, and so I have to wait a couple days to submit those on a report.

I'm able to submit expense reports from my phone and approve my team's expense reports anywhere with an internet connection

it would be nice to have a quicker way to access closed reports as I frequently clone old reports that are repetitive.

I worked at a large organization where we had to turn in expenses by spreadsheet/email. Was so clunky and had so many mistakes. Switched to a new organization using concur and was amazed at how simple the process could be. Sync between phone app and cloud desktop app is great - sometimes I'm out and need a picture with my phone and others I need to upload a file. I like uploading in real-time during the month rather than waiting until the end of the month to hunt down and submit receipts.

Not many cons - the phone app is a bit more limited than the desktop - can't enter a new vehicle for mileage for example.

I really like how easy it is to submit expense reports for my work. This pulls in information from my corporate card and already fills in some of the information. It pulls in previous submissions of my reports to help me submit my expense report.

I wish it would explain in others ways summaries of all of the expenses that I have submitted to date on the service.

It has all that is needed for travel and expense management. Easy to submit receipts and any other travel related expense documents.

Interface is slow, could be more modern. In this age, no reason to stay behind a old interface when they can be as modern and intuitive as possible.

Concur covers everything needed for expense management. The solution allows end users to gather and complete all travel and expense needs.

A downside and improvement option I see with concur is allowing end users to submit estimates for approval. At my current company whenever we are traveling to conferences and training there is a need to submit an estimate for approval. With the way concur works it technically has to be manually done and not through the system itself.

Concur Expense has helped streamline expense reporting for our business. No more paper based reports. The process is much easier now.

Accessing older reports could be a little easier.

For once in my life I don’t dread doing company expense reports! It’s always nice when there are ways to easily track spending for business trips.

Sometimes it won’t let you submit a report unless all your information matches correctly. This could also been seen as a plus because it catches a lot of user-error.

Use for expense tracking and simplification.

Support is horrible. Do not respond to emails

Very well designed. Easy to use and submit expenses.

Difficult to search for older expense forms.

Everything is digital. Snapping a picture of your receipt and having it itemized in your expense report is a time saver

The integration with Salesforce is a mess and there was no knowledge experts to help us get going.

Expense Program that you can track. Members can attached receipts as they enter their expense report. Excel base format with filter functionality

Tax portion of expense has to be itemized when the function to plug in the amount is available but does not allow to enter it.

The best thing about Certify for how I use it is the synchronization with credit cards. This make it very convenient to make sure I have everything expensed properly and everything matches up.

The interface can be a little confusing sometimes. I have used SAP Concur for some time now so when I switched it was frustrating to enter in some basic transactions. But I got used to it. The other thing i noticed is that the iPhone app is not a direct link to the software but instead needs to be synchronized before the data will go back and forth.

Very intuitive system that is easy to use and manipulate the data once entered. The technical staff is very helpful when I have had any issues.

There was a learning curve because I formally used Concur but the tutorials are great and walks you through any problems.

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No cons were added to this review

All you have to do is take a picture of the receipt, choose the date and then you can create a report using date ranges

none that I could find

Simple! Very easy and user friendly. I've used others and yours is way better than Concur. Very fast uploading receipts. Great product, beats what i used before. I would recommend this software to others.

I would like to recall and add expenses easier. Maybe I'm not doing it correctly but seems to be the only issues I have with your software. No big issues. Thank you

Easy to use interface and dashboard. Can navigate through the app easily as a first time user. Those that are not tech savvy have no problems adopting this as a new user.

When researching Certify, the only tier that has pricing is the base tier. You have to talk to another sales person to get an idea of how much the other tiers will cost the company.

Certify has always been willing to work with us to fit what we need in an expense reporting system. Whatever we've asked for they've never turned us down. What more could a customer want!

The only thing I could hope for is some ad hoc reporting. The reports are okay for what we need but every so often we need something specific and it would be nice to be able to get that ourselves.

Certify provides a rich reporting suite with 6 to 10 options for every report. The reports are continually expanded and enhanced as a result of on-going customer feedback efforts. Because Certify is a true SaaS offering, all customers benefit from new reporting enhancements. -Certify

I loved being able to snap a photo of my receipts while traveling. Certify even reads the receipts and helps to fill in the blanks for your Travel & Expense report as well. I found it overall easy to use. I had used spreadsheets and Concur to track travel and expense at previous companies and this was a big improvement.

It didn't have as many options and features as Concur offered and the feature that read the receipts to fill in the report wasn't always intuitive and didn't get the information right as often as I would have liked. Also, the overall look and feel of the software is a little outdated, in my opinion.

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Adding receipts is arduous The software allows me to Take it on the go therefore they software is very very very convenient . I would recomend this over Concur all the time no matter what the argument could possibly be and this fact is my fact and that is that so no matter who asks this is my final answer

Most employees find Certify very easy to use, and love the mobile app. We moved from Concur Expense which had more back end functionality for administrators but was not user friendly for travelers. The price point for Certify was significantly lower and yet we get a great product and excellent customer service. Certify is also responsive to feedback, and improving the product with new features and enhancements.

Could expand some reporting features or allow ad hoc reporting would be fantastic. Add some additional functionality for administrators to flag certain expense types and individuals for review. Allow some expense types to not require receipts.

Certify provides a rich reporting suite with 6 to 10 options for every report. The reports are continually expanded and enhanced as a result of on-going customer feedback efforts. Because Certify is a true SaaS offering, all customers benefit from new reporting enhancements. -Certify

I like that there are several option to make it custom to our company (ability to make it work how we need it to). There is a vast learning library available and reporting is visually appealing and easy to find what I need to run as the administrator. The Certify tech support team is responsive and always rolling out new improvements based on feedback, we have already seen several positive changes in the last 4 months since switching to this for expenses and travel.

User feedback has been that it's not user-friendly, there are several aspects of the software that aren't intuitive and users struggle with learning this system after switching from Concur's interface. As the administrator it's difficult to create specific rules to kick-out certain expense categories for audit. We had to create a work-around by making a secondary account for myself to manually review those exceptions which is pretty odd and causes for a lot of double-work, as those approved by the secondary account come back to me as administrator to approve a second time.

The software is easy to use. I've used both Certify and Concur for expense tracking. Both are good packages. However, Certify has an edge with the mobile app. The App on an iphone is really fast and the best part is it can scan your reciept to populate fields. This feature works with images that you take for example I will do a screen capture then submit the image. The Certify software doesn't a good job of grabbing info to fill in your report. This makes it simple and fast while on the go. I do my expenses while mobile.

Nothing that I can think of it is expense tracking software so If it doesn't get in the way you can't complain.