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SAP Concur vs Emburse Chrome River Expense Comparison

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Overview

Category Leaders

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Category Leaders

Create, submit or approve expenses anytime, anywhere, on any device.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

1.6K

5

4

3

2

1

760

612

172

39

37

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

163

5

4

3

2

1

99

48

10

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.
It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

Pros

We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users.
The navigation is very user intuitive and there are apps to help simplify expense entry and receipt capture. It has very robust reporting capabilities and support documentation on their community.
Overall the experience has been great and we are happy with it.

Cons

My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.
When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.
I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

Cons

The errors that get thrown when a business condition is not met sometimes seem a little unpolished. For example, if it warns you to include a note, and you include a note, the warning doesn't go away.
Chrome River has a poor user interface, so is hard for new users to navigate and generally is clunky.
When we first went live with Chrome River then, we went live with the Mercury version and a lot of things were still on the Platinum version so a little inconvenient at the time.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features73
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Booking Management
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Compliance Management
  • Configurable Workflow
  • Core Accounting
  • Corporate Card
  • Credit Card Management
  • Currency Conversion
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Fraud Detection
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • Sales Tax Management
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Travel Management
  • Vendor Management
  • Workflow Management
  • Total features52
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Booking Management
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Compliance Management
  • Configurable Workflow
  • Core Accounting
  • Corporate Card
  • Credit Card Management
  • Currency Conversion
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Fraud Detection
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • Sales Tax Management
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Travel Management
  • Vendor Management
  • Workflow Management

Integrations

  • Total integrations79
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations13
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SAP Concur logo

SAP Concur

Review of Concur Expense

Reviewed 3 years ago

Overall I would recommend Concur Expense, given there is a learning curve, but once you get used to it, things work pretty smoothly.

Pros

I use Concur Expense at work to expense for office related expenses. It works quite well, gives you the ability to bundle all the related expense under one expense report, upload an expense receipt separately from the expense which can be later used in an expense. One of my favourite features is automatically creating the expense when a receipt is uploaded.

Cons

There is a learning curve to use the software. It took me a while to understand how to upload an expense from the android app. The terminologies expense, expense report are not intutive for a new user. Personally, I find the web UI also cluttered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SAP Concur logo

SAP Concur

Expense Management made easy.

Reviewed 6 months ago

- It has made my travel management less cumbersome. - Concur helped me to focus on my business trip instead of thinking of report only. - Getting the reimbursement faster for out of pocket expense also.

Pros

- Expense Management - Travel Management - Corporate Credit card management. - Reimbursement of the expense easiness.

Cons

- Multiple Receipt addition in report not possible. - Sometime slowness in the application working

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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SAP Concur logo

SAP Concur

RFP Process was Not Good

Reviewed 2 years ago

Sales team was very aggressive. We declined due to cost. They went behind sourcing team's back to keep RFP alive.

Pros

Travel and expense system was top of the line. Integration between travel and expense was seamless.

Cons

Did not use system enough to determine that. Mainly cost was an issue. Experience with sales team also soured our perception.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SAP Concur logo

SAP Concur

Convenient

Reviewed 4 years ago
Pros

Concu'r expense reporting tool + the mobile app to upload expense is good to have product for organizations.

Cons

A more intuitive UI would be nice to have. At time it is very difficult to identify and solve for the errors while submitting expense reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Great for Expense Management

Reviewed 4 years ago

Expense management and reporting Receipt capture Mobile capture and entry of a receipt and for that matter of an entire expense report. Easily track down previous expense reports to guide in replicating parts for the current report. Setting up your travel profile information in great detail to help our corporate travel agency be better equipped to align your booked travel plans with your preferences.

Pros

The ease by which you can associate receipt images to the reported expense. Splitting up expense across project billing codes. Point and click to direct the expense report to the appropriate approver.

Cons

Finding the names of other employees to add to a group event. Calculating gas mileage surrounding the use of a personal car for business purposes. The Links menu appears to include some out of date options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Concur

Reviewed 4 years ago
Pros

Easy to put your expense and download your receipt. There is drop down to for reasons for your expense

Cons

No complaints. I really like how easy this app

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SAP Concur logo

SAP Concur

Expense management services that needs lot of improvement

Reviewed 4 years ago
Pros

I have used concur expense/travel management and the features are very basic. Every expense need to be manually filled and repeated for similar expenses. The attachments support per expense is neat.

Cons

Concur expenses missing easy to use features like exporting expenses from spread sheet. And there can be lot of exception while submitting reports due to some errors, and need to involve support team for resolving

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SAP Concur logo

SAP Concur

excellent cloud based solution for expense tracking

Reviewed 5 years ago
Pros

I'm able to submit expense reports from my phone and approve my team's expense reports anywhere with an internet connection

Cons

it would be nice to have a quicker way to access closed reports as I frequently clone old reports that are repetitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

I use concur for my business trip expenses at least once a month.

Reviewed 4 years ago

Easy expense reports!

Pros

What I like most about Concur is how easy it is to use. When I have to use the Expense option, every category that I need to submit an expense for is present. Taxi, Per Diem, Checking bags for flights. Its all right there and easy to use. I like that I can also submit photos of my receipts easily.

Cons

My least and most frustrating issue with concur, is when my expense report goes into "audit" by concur. I was told that when a report is in "audit" mode, it should only be there for 24-48 hours, but I have had reports stay audited for up to 7 business days. I usually have to cancel a report and submit a new one in hopes that the new report does not have to be audited. That usually works.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Easy expense reoprting

Reviewed 4 years ago

easy expense reporting

Pros

1) automatic flight/hotel/car expense import 2) they are on track to add intelligent features like smart travel assistant 3) support is very responsive

Cons

1) the website is a bit non-responsive 2) one or two times, I have had to re-fill the report because there was some problem while reviewing the expense. This was annoying

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Overall great software enjoyed by the entire company.

Reviewed 4 years ago

Concur is a very good expense management tool. Very positive employee feedback, viewed as a benefit. Quality service. Overall could be priced less.

Pros

Pre built connectors that make integration with your systems easy. Great brand recognition, known as the leader in the industry. Overall lots of features and functions.

Cons

It should be easier to complete an expense report via mobile phone. Expense It and Trip It should be one product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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SAP Concur logo

SAP Concur

Get reimbursed - easily!

Reviewed 3 years ago
Pros

While some expense platforms are very confusing, Concur Expense is much more intuitive. Mobile app makes expensing easy on the road.

Cons

Mostly all good, any issues occur irregularly with less-frequently-use features and odd expense situations

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Serves the purpose. Could have more sleek and modern interface.

Reviewed 3 years ago

Never had any issues with submitting reports through SAP Concur.

Pros

It has all that is needed for travel and expense management. Easy to submit receipts and any other travel related expense documents.

Cons

Interface is slow, could be more modern. In this age, no reason to stay behind a old interface when they can be as modern and intuitive as possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SAP Concur logo

SAP Concur

It could be better

Reviewed 5 years ago

Reporting made easy

Pros

Expense Program that you can track. Members can attached receipts as they enter their expense report. Excel base format with filter functionality

Cons

Tax portion of expense has to be itemized when the function to plug in the amount is available but does not allow to enter it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SAP Concur logo

SAP Concur

Easy for Tracking Expenses

Reviewed 3 years ago

Overall, it saves me time and helps me to create expense reports that are more accurate than using a spreadsheet.

Pros

It is easy to track expenses and crest expense reports. Say “Goodbye” to creating a spreadsheet and totaling columns and rows - Concur makes it easy to create expense reports, add receipts when needed, and submit expense reports.

Cons

Sometimes it will take a couple days for the expenses from my company card to show up, and so I have to wait a couple days to submit those on a report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SAP Concur logo

SAP Concur

Horrible experience

Reviewed 3 years ago

Horrible experience overall. When we attempted to cancel product their support team kept giving us the run around and did not cancel account. We began this process in May 2019 and are still trying to close our account as of December 2019.

Pros

Use for expense tracking and simplification.

Cons

Support is horrible. Do not respond to emails

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SAP Concur logo

SAP Concur

It just works

Reviewed 6 months ago
Pros

Expense tracking and approval flow oversight

Cons

Takes some set up and can be a little expensive if not done properly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SAP Concur logo

SAP Concur

Great all around product

Reviewed 5 years ago
Pros

Concur covers everything needed for expense management. The solution allows end users to gather and complete all travel and expense needs.

Cons

A downside and improvement option I see with concur is allowing end users to submit estimates for approval. At my current company whenever we are traveling to conferences and training there is a need to submit an estimate for approval. With the way concur works it technically has to be manually done and not through the system itself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SAP Concur logo

SAP Concur

A nice centralized platform for business expense reports

Reviewed 4 years ago
Pros

Concur Expense has helped streamline expense reporting for our business. No more paper based reports. The process is much easier now.

Cons

Accessing older reports could be a little easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Decent expense system

Reviewed 5 years ago

trip expense report generator

Pros

Credit card transactions automatically come into your account. It is pretty easy to create expenses and then attach receipts.

Cons

Creation of trips versus requests versus reports is confusing. You have to request a trip before you can attach expenses by it. But most of the time people travelling don't need requests approved. Also the trip calculator should have a 'reverse' button or the like, to eliminate having to put the same thing in twice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Great business software for submitting expenses

Reviewed 2 years ago

This expense platform is so much easier to use than the previous software I used for expense reporting.

Pros

I really like how easy it is to submit expense reports for my work. This pulls in information from my corporate card and already fills in some of the information. It pulls in previous submissions of my reports to help me submit my expense report.

Cons

I wish it would explain in others ways summaries of all of the expenses that I have submitted to date on the service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SAP Concur logo

SAP Concur

Concur gets the job done

Reviewed 3 years ago

Good but it still is very time consuming. Use of the app lowers the amount of time to complete expense reports

Pros

Easy to add expenses and people to the expense.

Cons

Starting an expense can be a little confusing in the first screen. Also the expense matching or link does not work very well

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur logo

SAP Concur

Concur is a fairly straight forward and easy to use system that requires little hand holding.

Reviewed 5 years ago

Ease on our payroll team and of tracking the expenses submitted.

Pros

Easy of use and flexibility to customize any expense report. The latitude we have as an organization to create any expense type is beneficial.

Cons

There is no functionality to add multiple expense reports to the same submission. Would be nice to separate expenses based on trips.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SAP Concur logo

SAP Concur

Brilliantly simple system for expense reimbursements

Reviewed 5 years ago

Easy, simple expense submissions.

Pros

I worked at a large organization where we had to turn in expenses by spreadsheet/email. Was so clunky and had so many mistakes. Switched to a new organization using concur and was amazed at how simple the process could be. Sync between phone app and cloud desktop app is great - sometimes I'm out and need a picture with my phone and others I need to upload a file. I like uploading in real-time during the month rather than waiting until the end of the month to hunt down and submit receipts.

Cons

Not many cons - the phone app is a bit more limited than the desktop - can't enter a new vehicle for mileage for example.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SAP Concur logo

SAP Concur

Concur Expense

Reviewed 6 years ago

Concur Expense is a great tool for digitizing expense reports. No more paper and approval times are reduced tremendously.

Pros

Everything is digital. Snapping a picture of your receipt and having it itemized in your expense report is a time saver

Cons

The integration with Salesforce is a mess and there was no knowledge experts to help us get going.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Emburse Chrome River Expense logo

Emburse Chrome River Expense

Not Recommended for Back-End Corporate Credit Card Reconciliation

Reviewed a month ago

SAPO Concur is a far superior product for back-office AP credit card expense reconciliation & payment.

Pros

There is very little to like about it.

Cons

It may work great for linking receipts photographed with a mobile device, but it is lousy for reconciling expenses made with a corporate credit card where staff turn in expenses that are scanned on flatbed scanner and PDF'd. CR frequently misreads $$ amounts, and then when you attempt to match a scanned receipt in the Report, it incorrectly assigns the "Pay Me" option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Emburse Chrome River Expense logo

Emburse Chrome River Expense

Chrome River Expense Review

Reviewed 2 years ago

Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process.

Pros

The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system.

Cons

The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help.