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SAP Concur vs Freshdesk Contact Center Comparison

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Overview

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

628

540

157

37

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

3.8

5

4

3

2

1

9

9

5

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.

Kunal D.

I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.

JF

Jeff F.

I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

AR

Anonymous Reviewer

Pros

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

RanjithKumar M.

Setup is easy and works with little effort. Support is absolutely fantastic.

JB

James B.

Cons

When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.

Mark T.

I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

AR

Anonymous Reviewer

My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.

AM

Amanda M.

Cons

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.

JB

James B.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

JC

Jackson C.

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features68
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audio / Video Conferencing
  • Audit Management
  • Audit Trail
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • Booking Management
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Corporate Card
  • Credit Card Management
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Employee Activity Monitoring
  • Expense Claims
  • Expense Tracking
  • Fraud Detection
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Manual Dialer
  • Mileage Tracking
  • Mobile Access
  • Mobile Receipt Upload
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Booking
  • Outbound Call Center
  • PO Reconciliation
  • Phone Key Input
  • Policy Management
  • Predictive Dialer
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • SIP Trunking
  • Scheduled Recording
  • Single Sign On
  • Softphone
  • Spend Analysis
  • Spend Control
  • Text to Speech
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Zone Tracking
  • Travel Management
  • Two-Way Audio & Video
  • Unified Communications
  • Vendor Management
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Total features64
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audio / Video Conferencing
  • Audit Management
  • Audit Trail
  • Automatic Call Distribution
  • Billing & Invoicing
  • Blended Call Center
  • Booking Management
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Corporate Card
  • Credit Card Management
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Employee Activity Monitoring
  • Expense Claims
  • Expense Tracking
  • Fraud Detection
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Manual Dialer
  • Mileage Tracking
  • Mobile Access
  • Mobile Receipt Upload
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Booking
  • Outbound Call Center
  • PO Reconciliation
  • Phone Key Input
  • Policy Management
  • Predictive Dialer
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • SIP Trunking
  • Scheduled Recording
  • Single Sign On
  • Softphone
  • Spend Analysis
  • Spend Control
  • Text to Speech
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Zone Tracking
  • Travel Management
  • Two-Way Audio & Video
  • Unified Communications
  • Vendor Management
  • Video Conferencing
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations71
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations17
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier