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SAP Concur vs Listen360 Comparison

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Overview

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Listen360 is a customer engagement software designed to help businesses of all sizes collect and manage client feedback,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

633

545

157

37

31

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.8

5

4

3

2

1

27

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.

JF

Jeff F.

It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.

Kunal D.

I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

AR

Anonymous Reviewer

Pros

L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.

DG

Dan G.

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members.

MF

Michael F.

Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

AR

Anonymous Reviewer

Cons

My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.

AM

Amanda M.

I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

AR

Anonymous Reviewer

When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.

Mark T.

Cons

I can't think of anything that I dislike about the software.

AR

Anonymous Reviewer

The number of clicks to get to the screen to address a at risk user.

Matt H.

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

DH

Diana H.

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features70
  • 1099 Preparation
  • 360 Degree Feedback
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Booking Management
  • Call Reporting
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Core Accounting
  • Corporate Card
  • Credit Card Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Reminders
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Fraud Detection
  • Invoice Management
  • Invoice Processing
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Online Booking
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Process/Workflow Automation
  • Pulse Surveys
  • Purchase Order Management
  • QuickBooks Integration
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Restriction Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Spend Analysis
  • Spend Control
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Travel Management
  • Trend Analysis
  • Vendor Management
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features72
  • 1099 Preparation
  • 360 Degree Feedback
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Booking Management
  • Call Reporting
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Core Accounting
  • Corporate Card
  • Credit Card Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Reminders
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Fraud Detection
  • Invoice Management
  • Invoice Processing
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Mobile Survey
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Online Booking
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Process/Workflow Automation
  • Pulse Surveys
  • Purchase Order Management
  • QuickBooks Integration
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Restriction Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Spend Analysis
  • Spend Control
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Travel Management
  • Trend Analysis
  • Vendor Management
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations72
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations6
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier