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SAP Concur vs Pendo Comparison

Overview

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$8/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

594

518

149

36

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

109

73

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Overall it has been a great addition to keeping us accountable and organized. The software is easy to use and we love that you can add delegates to your account so they can assist with reports.
I like that is is functional and easy to integrate with other systems. I liked getting reimbursed and I like how you can see your tickets and what has been submitted.
They also offer an app which I haven't tried yet but have heard all good things about it. The ease of training employees is also a nice benefit as it is a pretty user friendly system.

Pros

As a Customer Success manager I love using software like Pendo that allows me to get quick insights into product adoption and usage. Its easy to use and can be configured to our product.
The product is extremely user-friendly once you get the chance to dive into it, with plenty of helpful articles to help you get the most out of the product.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

Cons

I have been unable to upload the expenses to QB for a month now and Concur is unable to figure out why. VERY frustrating to be paying for a product that is not even useful.
Ve encountered numerous problems when using this software, but I am not sure if it is a Concur problem or if it is based on filters my company might have imposed.
Itemizing expenses is even worse. I have used this at two different companies and at both organizations I dread expense reports in large part due to how cumbersome Concur is.

Cons

It is very difficult to learn how to properly use Pendo. I have gone in and tagged a bunch of features for the heatmap only to realize, 2 hours later, that I had tagged it wrong.
My only disappointment is that you can't easily just export the entire list of enhancement requests with the # of votes.
I dislike the interface for creating in app notifications and the digital resource center. It has way too many steps and is not intuitive.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features63
  • "What If" Scenarios
  • ACH Payment Processing
  • API
  • Absence Management
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Auditing
  • Automated Expense Input
  • Automatic Backup
  • Automatic Notifications
  • Behavior Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Cash Flow Management
  • Categorization
  • Client Management
  • Communication Management
  • Compliance Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Integration
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Duplicate Detection
  • ERP Integration
  • Electronic Payments
  • Employee Management
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Filtered Views
  • Fraud Detection
  • Gamification
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Reimbursement Management
  • Reporting & Statistics
  • Rich Text Editor
  • Route Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Surveys & Feedback
  • Third Party Integration
  • Time & Expense Tracking
  • Travel Management
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics
  • Total features39
  • "What If" Scenarios
  • ACH Payment Processing
  • API
  • Absence Management
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Alerts / Escalation
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Auditing
  • Automated Expense Input
  • Automatic Backup
  • Automatic Notifications
  • Behavior Tracking
  • Billing & Invoicing
  • Business Intelligence
  • CRM Integration
  • Cash Flow Management
  • Categorization
  • Client Management
  • Communication Management
  • Compliance Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Integration
  • Custom Fields
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Duplicate Detection
  • ERP Integration
  • Electronic Payments
  • Employee Management
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Filtered Views
  • Fraud Detection
  • Gamification
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Lead Management
  • Lead Nurturing
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Planning Tools
  • Preview Functionality
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Reimbursement Management
  • Reporting & Statistics
  • Rich Text Editor
  • Route Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Surveys & Feedback
  • Third Party Integration
  • Time & Expense Tracking
  • Travel Management
  • Trend Analysis
  • Visitor Tracking
  • Visual Analytics

Integrations

  • Total integrations57
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations13
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SAP Concur vs. Pendo

See how SAP Concur and Pendo stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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