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SAP Concur vs Pendo Comparison

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Overview

Category Leaders

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

1.5K

5

4

3

2

1

738

600

170

38

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

198

5

4

3

2

1

113

76

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.
It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

Pros

Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.
Overall, very pleased with how quickly you can gain insights about how your products are being utilized.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

Cons

My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.
When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.
I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

Cons

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.
You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences.
We try to gather info from these elements but the only options seem to be screenshots or accessing the limited info available in CSV download.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features71
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audience Targeting
  • Audit Management
  • Audit Trail
  • Behavior Tracking
  • Behavioral Analytics
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Chat/Messaging
  • Check Writing
  • Churn Management
  • Cohort Analysis
  • Communication Management
  • Compliance Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Core Accounting
  • Corporate Card
  • Credit Card Management
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Duplicate Payment Alert
  • ERP
  • Electronic Forms
  • Electronic Funds Transfer
  • Electronic Payments
  • Employee Onboarding
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Fraud Detection
  • Funnel Analysis
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Leave Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Site Management
  • NPS of Customers
  • Online Booking
  • Orientation Workflow Management
  • PO Reconciliation
  • Pageview Tracking
  • Performance Metrics
  • Planning Tools
  • Policy Management
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Pulse Surveys
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Restriction Management
  • Retention Tracking
  • Revenue Tracking
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Single Sign On
  • Site Search Tracking
  • Spend Analysis
  • Spend Control
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Training Management
  • Travel Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Vendor Management
  • Visitor Tracking
  • Visual Analytics
  • Workflow Management
  • Total features80
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audience Targeting
  • Audit Management
  • Audit Trail
  • Behavior Tracking
  • Behavioral Analytics
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Chat/Messaging
  • Check Writing
  • Churn Management
  • Cohort Analysis
  • Communication Management
  • Compliance Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Core Accounting
  • Corporate Card
  • Credit Card Management
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Duplicate Payment Alert
  • ERP
  • Electronic Forms
  • Electronic Funds Transfer
  • Electronic Payments
  • Employee Onboarding
  • Engagement Tracking
  • Event Tracking
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Fraud Detection
  • Funnel Analysis
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Leave Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Site Management
  • NPS of Customers
  • Online Booking
  • Orientation Workflow Management
  • PO Reconciliation
  • Pageview Tracking
  • Performance Metrics
  • Planning Tools
  • Policy Management
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Pulse Surveys
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Restriction Management
  • Retention Tracking
  • Revenue Tracking
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Single Sign On
  • Site Search Tracking
  • Spend Analysis
  • Spend Control
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Training Management
  • Travel Management
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Vendor Management
  • Visitor Tracking
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations78
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations48
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier