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SAP Concur vs ConnectWise Control Comparison

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Overview

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Category Leaders

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

24

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

617

530

149

36

29

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

5

4

3

2

1

1,280

390

58

8

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.
I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

Pros

How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
The integration of connectiwise with other software is great. This is the reason why I really love this software.

Cons

When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.
I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.
My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.

Cons

Horrible, horrible customer service and support. I was constantly getting false positives.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features84
  • "What If" Scenarios
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Aging Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Approval Process Control
  • Approval Workflow
  • Attendee Management
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Board Meetings
  • Booking Management
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Chat/Messaging
  • Check Writing
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Corporate Card
  • Credit Card Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Duplicate Detection
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Expense Claims
  • Expense Tracking
  • File Sharing
  • File Transfer
  • Fraud Detection
  • Gamification
  • Help Desk Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Monitor Access
  • Network Monitoring
  • Online Booking
  • PO Reconciliation
  • Performance Metrics
  • Planning Tools
  • Policy Management
  • Post-Meeting Tools
  • Presentation Streaming
  • Projections
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • Role-Based Permissions
  • Route Management
  • Scheduled / Automated Reports
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Travel Management
  • Trend Analysis
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Vendor Management
  • Video Chat
  • Video Conferencing
  • Workflow Management
  • Total features66
  • "What If" Scenarios
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Aging Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Approval Process Control
  • Approval Workflow
  • Attendee Management
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Board Meetings
  • Booking Management
  • Cash Flow Management
  • Cash Management
  • Categorization/Grouping
  • Chat/Messaging
  • Check Writing
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Corporate Card
  • Credit Card Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Duplicate Detection
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Expense Claims
  • Expense Tracking
  • File Sharing
  • File Transfer
  • Fraud Detection
  • Gamification
  • Help Desk Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Mileage Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Receipt Upload
  • Monitoring
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple Monitor Access
  • Network Monitoring
  • Online Booking
  • PO Reconciliation
  • Performance Metrics
  • Planning Tools
  • Policy Management
  • Post-Meeting Tools
  • Presentation Streaming
  • Projections
  • Purchase Order Management
  • Queue Management
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • Role-Based Permissions
  • Route Management
  • Scheduled / Automated Reports
  • Screen Recording
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Travel Management
  • Trend Analysis
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Vendor Management
  • Video Chat
  • Video Conferencing
  • Workflow Management

Integrations

  • Total integrations63
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations15
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SAP Concur vs. ConnectWise Control

See how SAP Concur and ConnectWise Control stack up against each other by comparing features, pricing, ratings, integrations, security & more.