SAP Concur Features List

SAP Concur

Travel, expenses and invoices—automated and in control

4.14/5 (376 reviews)

SAP Concur Feature Summary

  • Upload receipts
  • Automatic payment capability
  • Capture receipts with mobile devices
  • Upload IRS compliant images
  • Approve or reject expense reports
  • Add car mileage to expense report
  • Airline ancillary fee capture
  • Integrate travel, expense and invoice data
  • TMC data integration
  • Vendor normalization
  • Compliance management
  • Interactive dashboards
  • Capture data from flights, hotels and rental cars
  • Gamified rewarding
  • Concur messaging
  • Flight alerts and alternate flight options
  • Central travel dashboard
  • Team calendar
  • Expenses and spend reports
  • Submit detailed spend requests
  • Expense reports
  • Travel management

Finance & Accounting Feature Comparison

Most popular features of all Finance & Accounting apps

API (165 other apps)
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Activity Dashboard (108 other apps)
Auditing (80 other apps)
Automatic Notifications (100 other apps)
Automatic Reminders (76 other apps)
Billing & Invoicing (109 other apps)
Customizable Reporting (80 other apps)
Data Import/Export (87 other apps)
Electronic Payments (95 other apps)
Expense Tracking (105 other apps)
Invoice Management (153 other apps)
Invoice Processing (94 other apps)
Multi-Currency (91 other apps)
Real Time Data (88 other apps)
Receiving (86 other apps)
Recurring Billing (76 other apps)
Reporting & Statistics (99 other apps)
Third Party Integration (91 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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SAP Concur Feature Reviews

25 reviewers had the following to say about SAP Concur's features:

Anonymous
(Computer Software company, 51-200 employees)

All the features you need for Expense Management

2018-06-14

Easy, fast, and transparent Expense Management

Pros

Concur Expense Management has all the features you need for expense management.

Cons

Most of our employees mix different kinds of expenses into one expense report, so that feature would be nice for budget holders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Khalil

Concur Expense has saved our company time and money

2017-07-21

Time savings; cost savings, especially in airfare and hotel bookings; employee compliance

Pros

Concur is easy to use; for those employees who use our corporate AMEX card and the travel booking within Concur, the expense report practically writes itself.

Cons

The response time from the billing department; we had a billing issue on an invoice and it is taking an inordinate amount of time for a response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
shiny sunil

Customized travel management tool

2018-07-03

Notifications received on real times basis.

Pros

Travel request and expense claim made quicker. accurate reporting in compliance with travel policy.

Cons

lack of syncing connector of its own for transferring data to QB. Reports are not exported in excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ryan Thatcher

Concur is a good expense reporting system but it has potential to be much better

2018-04-04

The software gives the company the ability to have electronic expense reports and receipts.

Pros

The software does a great job of keeping an audit history.

Cons

Users are forced to check the site multiple times a day to see if there is an expense report ready for payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian DiDonato

It's pricey but it's certainly effective and useful

2017-10-13

Another look at different expense report software

Pros

It ties into AMEX and you can use it for so many features to clean up excel expense reports and other time consuming tasks.

Cons

It exports to CSV files and I really prefer a proper integration to accounting softwares which is why I went with Nexonia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 501-1000 employees)

Concur has the potential to be a great product, thus far, it has fell short of my expectations

2018-01-10

Accounts payable, expense reporting, Travel booking and now Purchase Requisitions.

Pros

We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

Cons

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Melinda Conley, MBA, PMP

Decent expense system

2018-01-16

trip expense report generator

Pros

Credit card transactions automatically come into your account.

Cons

Creation of trips versus requests versus reports is confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan Campbell

Good integration with other apps

2018-05-09

Pros

Makes expense reporting a breeze.

Cons

Depending on how it is configured by your company, you may not be able to easily delete personal expenses from linked apps that are imported accidentally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nakul Shah

Easy expense reoprting

2018-04-11

easy expense reporting

Pros

1) automatic flight/hotel/car expense import 2) they are on track to add intelligent features like smart travel assistant 3) support is very responsive

Cons

1) the website is a bit non-responsive 2) one or two times, I have had to re-fill the report because there was some problem while reviewing the expense. This was annoying

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik Stockglausner

Hello! it's Concur. How can we make your life miserable today?

2016-07-06

Painful expense reporting and even more painful travel booking.

Pros

If you have a corporate card, it will automatically insert the basics; date, vendor, expense amount.

Cons

The user interface seems to lack any regard for user experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering SAP Concur

If you are evaluating Concur, do yourself and your staff a favor, evaluate as many other options as you can before choosing.

Source: Capterra
Helpful?   Yes   No
Read more
John Gaziano

Overall great software enjoyed by the entire company.

2018-06-14

Concur is a very good expense management tool.

Pros

Pre built connectors that make integration with your systems easy.

Cons

It should be easier to complete an expense report via mobile phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chris Hansen

Complex and glitchy but better than other options

2016-07-07

Also, because we have a complex accounting system that cannot be accommodated by Concur reporting, we still have to manually extract the data and enter in spreadsheets to get it into the format we need for accounting system import. I've discussed this issue with a Concur programmer and my account rep and they agree that what I need cannot currently be gotten from the system.

Pros

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value.

Cons

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering SAP Concur

Tech companies always have unreasonable expectations of customer users and Concur is no exception. Although your average Millennial easily navigates Concur, those less tech savvy struggle with the complexity of information that must be entered to successfully record an expense in the system. In addition, the ongoing process by which tech companies push user support to menus and e-tickets may be more efficient but provide very poor customer service follow through. Half my people can't remember how to login each month, they certainly aren't going to be able to navigate a help system that exceeds their technical skills, and no amount of additional training videos is going to solve that problem. So as our accounting person, I end up serving as the primary user help desk to the system - just increases my workload not decreases it. Not an issue unique to Concur certainly, but one that all technology companies seem to forget - not everyone is good with technology! I need tools that work for all my users and it seems like your support teams have forgotten this.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It is a user-friendly software to navigate and easy to use.

2018-03-27

Automates the travel and expenses process by importing many of the necessary data to file a claim for travel expenses, credit cards and electronic receipts.

Pros

Most CFOs want to make sure they select a solution that will help them manage their travel and expense bookings.

Cons

This takes a lot of time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Concur simplifies expense reporting and keeps you in the loop with you report status

2017-11-09

Simplified submission of expense reports and better visibility into the reimbursement process.

Pros

My favorite part of the experience submitting expense reports it the tracking information that we get when the report is in various states.

Cons

In my entire time using the software, I've only encountered issues one time with uploading receipts, and that was a reported site issue that was resolved quickly.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan Mykleby

A simple solution to business expense reporting

2017-11-08

Streamlined business expenses, capturing receipts on the go, and maintaining clean accounting for our small business.

Pros

Just snap it and go and expense later.

Cons

The reports are just a pain. Expensing is a pain, but in a software I would really like to see credit card scanning and automatic reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Warreb

Works Great For Our Needs

2017-09-28

Ease of tracking and submitting expenses

Pros

Easy to use mobile app makes doing expense reports while traveling very easy.

Cons

Overall, not many "cons" to report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 201-500 employees)

Great software that's easy to use!

2018-01-11

i get paid via expense reports with ease

Pros

Concur has a fantastic user interface that allows any user, seldom or frequent, to navigate and use with such ease.

Cons

This is extremely inconvenient since my Verizon cell phone bill only comes in PDF format.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristen Houston

Easy to use and simplifies expense reporting

2018-05-07

Saves time, easy to use, simplifies expense reporting.

Pros

Both the mobile app and the website are easy to use and MUCH simplifies the process of submitting expense reports.

Cons

There is some functionality I wish I had as an end user (like adding a new project code) that I need to request from our accounting department administrator but I am unsure if this is an internal setting or a software limitation.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Margarita Espino Barros

Excellent tool for the Institution expenses, a good way to track and dont forget any expense.

2018-07-01

Better way to arrange your expenses, to have it right away to send the report to the boss or the Institution.

Pros

Is easy to use, even you can take a picture of the ticket, or the invoices directly from the companies you pay your expense.

Cons

To have internet connection to use it, and dont forget to write every expense you make.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
CRA II (Global Study Management) (Biotechnology company, 501-1000 employees)
Verified Reviewer

Concur is very easy to use software, it has almost all the features that makes submitting expense report very efficiently

2018-03-24

Pros

The ability to take receipts on mobile app is very convenient The mobile app application is very easy to use The interface is very intuitive and user friendly

Cons

The system should have machine learning ability specially when submitting similiar reports Also it is very time consuming to enter each and every field for all the expense items in the expense report.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Rose Neville

Not what was described but useful in some aspects for invoice processing

2018-05-19

It keeps all of our invoices in one place.

Pros

Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

Cons

Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Hancock

Verified Reviewer

Pretty Expensive

2018-06-14

Pros

This product is great for expense reporting.

Cons

This may be just a problem with us not using the program to it's full potential, but we pay a lot for what we feel like isn't worth the price.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
siva kumar

Industry leader in employee expense report management

2018-01-20

Employee satisfaction, Less work for accounts payables team.

Pros

The Software-as-a-Service (SaaS) expense tracking and management tool delivers a comprehensive set of features, which is easy to use and saves time for both employees and accounts payables team.

Cons

The tool can be made more user friendly. The reporting aspect can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathon Colombe

The Best Expense/Accounts Payable Tool Out There

2017-12-07

We have been using Concur now for a couple years and it has cut back the time and cost of doing accounts payable in half at least.

Pros

It takes care of all of our accounts payable needs including invoices and expenses reports submitted by employees.

Cons

I wish there were some more standard accounting reports included, but if you need a specific report Concur can usually customize one for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Susan Forish

This product makes managing expenses well.more manageable.

2017-08-08

improved expense report processing, improved turn around time, ease of use.

Pros

The sort and find functions are very easy as well as the capability to audit. Customer support is excellent with questions and resolving problems

Cons

Also when processing an item, the screen colors are very vague to me and I am not sure if I have selected the correct line item.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more