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SAP Concur Logo
SAP Concur

Travel, expense and invoice—automated and in control

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(25)

SAP Concur Features

Features Summary

Functionality

4.2

/5

1.6K

Total features

73

5 categories

SAP Concur features

1099 Preparation
ACH Payment Processing
API
Account Reconciliation
Accounting Integration
Accounts Payable
Activity Dashboard
Activity Tracking

Common features of Accounts Payable software

1099 Preparation
ACH Payment Processing
API
Accounting
Accounting Integration
Activity Dashboard
Aging Tracking
Alerts/Notifications

Price starts from

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Pricing options
Free plan
Subscription
Free trial

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Contenders comparison

Functionality

4.2

/5

1.6K

Price starts from

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No pricing info

visit website

Total Features

73

Unique features

  • Real-time Alerts

  • Real Time Analytics

  • Spend Control

  • Policy Management

Functionality

4.4

/5

19.5K

Price starts from

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No pricing info

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Total Features

205

Features in Common

33

Unique features

  • Collaboration Tools

  • K-12

  • HVAC Estimating

  • Estimating

Functionality

4.7

/5

2.3K

Price starts from

25

/user

Per month

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Total Features

65

Features in Common

26

Unique features

  • Due Date Tracking

  • Customizable Branding

  • Payroll Management

  • Online Payments

Common SAP Concur comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's been fantastic to use, with monthly reports to measure progress

Reviewed 4 months ago

The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

Pros

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

Cons

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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comprehensive and easy to use

Reviewed 2 months ago

Overall very good experience and I have seen the product evolve positively over the past 12+ years

Pros

this is the most comprehensive product on the market for expense report and travel booking with easy integration

Cons

The software tends to be expensive with the add on options to the basic set up, such as travel bookings and others It may seems a bit slow to answer at time and the customization require some work with the SAP team , not always the best at customer service

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of SAP Concur

Reviewed 2 months ago

I have been using Concur for almost 8 years and I have seen it evolve. The ease of use has improved and the travel search engines have allowed quick and rapid finding of hotels and flights. The really like having all my preferences stored in the system where I don't have to worry about entering them each time I travel.

Pros

I use this software to track my monthly purchase card expenses and arrange my travel. For expenses, all my expenses arrive quickly and with a simple click, I can place them into a labeled report. Each expense requires so additional information which is identified with colors to indicate what is needed and the urgency which I like so I can rapidly find out what I need to do to close out the expense report.

Cons

Each expense requires a category that it needs to be assigned to. I find the list of options to be limited. This is not a software limitation per se but i would like to have a way to enter in my own custom categories.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Expense Management Software: SAP Concur

Reviewed 15 days ago

Account payables and receivables automation.

Pros

I like how SAP Concur makes it effective to manage cash flow and reduce manual accounting processes through automation.

Cons

Mobile application didn’t offer tutorials for the features, but it was rapid to catch up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur user review

Reviewed a month ago

Overall a good product and companies or users can use it plan there travel and manage expenses well. Good reporting and approval flow makes it easy to adopt in any organisation

Pros

Very good tool for users to manage the expense and for planning the travel etc. Transparent reporting , approval etc which makes easier for companies to track there expenses and plan there budget etc.

Cons

User login is connected with single sign on and sometimes users face login issue

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best suited software for expense management and claiming

Reviewed 2 months ago
Pros

Expenses can be easily managed and claimed. Also, it is really easy to use and approval process is smooth.

Cons

Sometimes due to network drop, software takes time to update the data but it is not software issue only.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Workflows for Enterprise Expense Processing Efficiency

Reviewed 4 years ago

Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies.

Pros

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial...

Cons

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Streamline your expense reporting

Reviewed 4 years ago

At my previous employer, I was the administrator of Concur and the person who set up the software. It revolutionized the way we processed expenses (which had previously been a manual paper and pen process). It integrates beautifully with multiple banking entities, automatically importing charges as they are posted to your card. It can accommodate e-receipts if the vendor supports those -- car rentals,...

Pros

Straightforward administration setup wizard Ease of importing receipts Integration with our corporate bank account, credit cards, and purchasing cards Ability to customize limits and alerts Ease of administering multiple profiles for executives Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

Cons

The Beta version is full of bugs Developers refuse to support the beta version Does not adequately track users who have used their corporate cards for personal charges and owe the company money

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Concur - with good implementation by corporate it is nearly perfect

Reviewed 4 years ago

Concur makes keeping track of expenses and submitting expense reports routine and even somewhat fun. It also provides a handy record of where you have been before. It's great.

Pros

Concur makes it very easy to do expense reports for a sporadic traveler: -expenses for the corporate card are transferred automatically (so one does not forget to claim them) -the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming...

Cons

Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few: 1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it. 2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very helpful software with many useful features

Reviewed 4 years ago

My Overall experience is very positive with this software and I am very thankful to have access to it. This software is a major time saver when submitting, reviewing and processing expense claims.

Pros

The software allows me to sort submitted expense claims by date, currency and location. Within the expense claim the software is very user friendly, allowing the user to select from a wide ranges of expense types, departments, countries and entities. Features such as the automatic foreign currency calculation, mileage calculator and integration with corporate credit cards are very useful for the user and saves alot of time. The software is also very customizable by allowing the admin to change expense types departments, managers and other settings. The admin is also able to view a variety of reports that are very useful as well as features such as expense connect automatic payments and allowing access for the admin to act on behalf of another user.

Cons

The website tends to have periods where it is unavailable and doesn't work. This is usually resolved within a short time and the site returns to normal. Also the customer support for Concur could be improved in my opinion as there have been times I have had issues and they have been unable to help me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It Will Get The Job Done, But Might Frustrate You Constantly Until It Does

Reviewed 4 years ago

Our entire firm just moved over to Concur Expense, and it has not been without it's issues. I think it will be a worthwhile transition in the long run, however, I need to watch a lot more of the help videos until I get there.

Pros

It is very thorough, and really very detailed. I don't have problems with the reports once I make them, and I feel like the expense process is very thorough. From a company's standpoint, the software makes sense and provides them with a lot of information. It also has a TON of user input checks which are incredibly tedious, but also ensure that everything is inputted properly The app is also really helpful, especially when taking pictures of receipts and uploading them to reports. If I wanted to ensure accuracy and completeness and was choosing a software, I'd definitely go with this one.

Cons

Sigh... all good things have their drawbacks it seems. I'd be lying if I said Concur Expense was user friendly. There are so many error messages possible, and it is not intuitive when trying to solve them all. The error messages are small, and contain limited information as to why they've occurred. Per diem is NOT self explanatory, and my firm had to put out an entire educational PowerPoint on how to input per diem expenses. And then additional help info on basically every other function. Sometimes the system will auto-populate when I don't want it to, and other times it will attempt to categorize expenses into categories that don't make sense. It's not the most intuitive software... and when I finally successful submit an expense report, I'm relieved more than anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Streamlines coorporate Travel Bookings, Approvals and Expense Reports in one application that is somewhat easy to use.

Reviewed 5 years ago
Pros

Great implementation experience. Nice workflow that you can customize and set up for your company needs. Nice interface and UI for users. It is great that there is an app to use when on the go. Love the fact there are integration capabilities that you can build out and customize to extract data to then ingest into other software.

Cons

User support is very hard to deal with in the fact that you have to submit 'cases' via the website and do not always get the correct person that understands your wants and needs....I find this extremely unbearable support after coming out of implementation where you had a dedicated rep that could communicate effectively with you and understands your custom set up of the system. The client service rep after implementation does little to no help with requests. The administration of the system is cumbersome and very complex. The admin has a lot to learn and a lot of different areas of the system to manage. The mobile application doesn't allow for all necessary functionality for users for approvals. System outages have gotten better but occur way too frequently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An efficient program for submitting travel requests, expense reports, and booking travel

Reviewed 3 years ago

Using Concur has made collecting receipts, submitting travel requests, and booking travel so much more efficient than ever before. I come from a background where we use to do everything by paper and getting approvals with signature. With the amount of staff we have, using this electronic system is so much easier.

Pros

Using Concur to submit travel requests, expense reports, and booking travel has been such a time saver from doing things the old fashioned paper way. I like the ability to upload receipts online and the electronic approval process. It is very easy to view a report history of what was submitted as a reference. With the Concur App, you can also take pictures with your phone and upload receipts automatically to your account. This is helpful especially for those who lose receipts all the time. You can also forward e-receipts to your account by email. Our company also uses the booking travel feature - what I like most is the ability to see the cheapest airfare available through a matrix. Once your airfare is booked, you can easily add a rental car and hotel to the travel request.

Cons

Concur has many features, which can take some time to learn. Fortunately through experience, I was able to help my staff solve some of the issues when they come to me. I think this is due to having some many features and not be able to learn them all at once. There are many shortcuts that staff may not be aware of such as allocated expenses in bulk, rather one at a time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy way to track and report expenses

Reviewed 2 years ago

Overall, the best expense tracker that I have used. I would say that the features are always updated to help manage daily work for someone who remotely handles projects and needs the latest and most efficient way to work. This takes away a lot of the old processes for handling expenses.

Pros

As a weekly traveler, my expenses add up quickly. This software allows easy import of receipts, tracking of projects, and submission of expense reports. You can use your camera to take a shot of a receipt so that you don't lose it (which is a great thing for me) Managing multiple expense reports, assigning the reports to specific projects, handling foreign tax exchanges, even the submission of the reports and tracking their progress, all made easy with Concur. I like having the mobile app that syncs with my laptop app as well.

Cons

Sometimes it is not so easy to match up specific receipts to the correct expense when you have multiple ones for the same vendor. Not sure how to remedy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mobile friendly and seamless expense tool

Reviewed 4 years ago

Overall, Concur has been a huge time saver. We used to have to use excel sheets to submit expense reports. Now, it can happen in real time, and it's much easier to process the reports and submit payment quickly.

Pros

The best thing about Concur is that the app user experience is fantastic and reliable. It's easy to take pictures of receipts, or even link your purchases to your Concur account to log automatically. When I use Lyft for work, for example, I use my "business account" to book the trip, and the receipt and trip log automatically in Concur. Another great thing about Concur is it's integration with TripIt and the ability to book work travel within Concur.

Cons

The travel booking is a bit clunky, and doesn't allow for integration of certain rewards programs, like Hotels.com. It also doesn't always catch all options for your search criteria. For example, when searching for a hotel in New York City on specific dates, the cheapest hotel I could find using Concur's Travel was $500 per night, but when I went on Hotels.com, I found one for $300 per night.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Submit expenses instantly

Reviewed 4 years ago

As part of the SAP suite, the Concur Expense platform ties in perfectly with the other SAP solutions. From a Finance perspective, this simplifies reporting and journaling processes and makes it almost automatic.

Pros

The SAP Concur Expense platform removes all of the excuses when it comes to expense claims. Lost or illegible receipts, late claims - Concur handles it all. The platform can accept receipts by upload, direct email or via the mobile app. There really is no excuse for not being able to instantly submit an expense. The accompanying mobile app is great for employees that travel regularly. There's no need to keep a stack of paper receipts. Simply take a picture of the receipt as soon as you receive it and Concur will analyse it, upload it and assign it to the appropriate charge code, ready for approval and submission.

Cons

There are times when the platforms struggles to identify the details on a receipt - the date, amount, item purchased. Given the varied nature of receipts, however, this isn't the norm and having to manually adjust an entry every now and then is a pretty good compromise. One of the features of Concur is that it will automatically assign the type of purchase to a receipt. For example, if you purchase a coffee from a café it will assign this as a Food & Beverage expense. While that's true, that may not be how every organisation categorises that expense. This requires the user to review each and every upload to ensure that the various fields have been assigned per organisation procedures not be the Concur default.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Review of SAP Concur

Reviewed 2 years ago

I am the administrator of Concur in the company where I work, together with my team. We use SAP Concur at our company to manage travel & travel expenses. It was the best thing that ever happen to us regarding expenses & travel - very good management and very custom content in order to adapt each reality to the tool.

Pros

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

Cons

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements. That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it. I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easily the best program out there

Reviewed 4 years ago

Benefits of paperless expense reports is not only environmentally friendly, but the way to keep up in a busy never-sleep world of business.

Pros

Great program. You are able to upload receipts and even use your mobile for pictures and logging trips/expenses and even meals while travelling. The best feature of this is the mileage calculator. If you are like me, you travel for work. All you simply do is enter your starting point, and end point, and it does the rest! You can select one way trips or round trips, and the mileage gets calculated automatically. Reporting out of the software is great as well, and breaks everything down perfectly for those days in audit. Must have for any professional whom wishes to avoid paper expense reports!

Cons

I couldn't find anything I did not like with this software. I have used many before but hands-down this is the crème de la crème. I wish more companies used this program, it's easy, accurate and gets the job done in little time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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i Concur

Reviewed 3 years ago

My overall experience with SAP Concur is fine in general. There are some issues they can definitely improve, especially when itemizing. Other issues I may encounter are partial reimbursements for employees. For example, if an employee books a hotel for a business trip but decides to stay an extra day (but it's a personal trip). It gets combined onto one bill that is paid with a corporate card. Concur doesn't make it easy for me to break down one expense so that one is billed to the company and one is reimbursed to the company by the employee.

Pros

It's pretty intuitive and you can figure out how to use it rather quickly. It looks a little overwhelming when you first look at the dashboard. I manage my own expenses as well as for numerous executives at my company.

Cons

I've encountered numerous problems when using this software, but I am not sure if it is a Concur problem or if it is based on filters my company might have imposed. It is still useful to bring these issues up in case other people may encounter them. Specifically when I enter expenses for other people I do not have the option of selecting "missing receipt affidavit" so I had to instead submit a PDF...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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" Concir"Best Travel Management by SAP

Reviewed 6 months ago

Over Experience with SAP Concur for the Travel Expense booking and travel request is very good and all the user is happy with the performance.

Pros

Direct Expense booking is the good option which i like most in the Concur and the details report you can sent to the Approval by just a Single click ny send mail option.

Cons

The commercial is the painful area in the Concur, really very high in the commercial.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Love and Love to Hate... Concur Expense

Reviewed 6 years ago

Trying to create order from chaos with your expense management process? Concur MAY be your solution. If you are looking to get a hold of your expense management process and have a very well structured idea of how to do it (i.e. you have a well-defined chart of accounts, have policies in place for expense reimbursement, and have an approval process) then Concur is your solution. However, it's a bit lacking for the company trying to create structure in this area, as it doesn't have sufficient documentation on the setup, what decisions need to be made, and the impact of those decisions. It took nearly a year to get all of that adequately set up, and ultimately we have a stronger platform for it, but the guidance to get there was very self-directed.

Pros

Syncs with corporate cards and allows for the team to easily manage their expenses.

Cons

Integration could be stronger, both to QuickBooks and the "Travel" component of their product, which is run through TripIt

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software for small to medium sized businesses

Reviewed 3 years ago

Overall, i’d say it’s a great software to start with, but for a business like mine that how now grown to over 1500 consultants, we have to explore other options.

Pros

I liked that the softwares expense platform was very easy to use. The approval flow and reminders are great tools and often come in handy.

Cons

It’s hard to keep track of what expenses have been paid and haven’t been paid. Also the reporting aspect is very poor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Effective

Reviewed 3 years ago

Overall, I'm so glad we switched over to this product. I used to dread expense reports so much because they were such a hassle, but this makes it a lot easier and is more efficient.

Pros

This platform is much easier to use than others I've worked with. The fact that transactions from your company credit card automatically load into this makes doing expense reports much less painful.

Cons

There's still some coding in there that I don't understand or fully know what to do with, but I just stick to the ones I do know, and that works for me. I also with it didn't save transactions that were refunds. It still makes you add refunds or over 60 day old transactions to your report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Makes Bookkeeping Easy

Reviewed 3 years ago

My team uses Concur Expense on the regular to keep track of our expenses for the month so we can submit a report at the end of the month. The platform collects our records each month from the attached credit cards and lets us know what expenses we need to find receipts for so they can be submitted as a report for the company. Concur makes this super easy and painless so that we can get back to our jobs after coding our receipts.

Pros

I love that Concur keeps record of payments for the sake of logging our expenses for the month. It's very simple and user friendly as far as creating reports and submitting them. My favorite feature is the fact that you can email your receipts from your email to your concur account so it is easy to attach them to a receipt for simple coding. Overall, the whole bookkeeping process is made super easy because of the way Concur is set up.

Cons

There are occasionally some weird auto-fill issues that pop up when coding a receipt, and there are some cases where it becomes challenging to know how to code something when no options for expense type quite match what the expense was for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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As a road warrior with near weekly travel, Concur Expense makes my life easier

Reviewed 4 years ago

The overall experience has been very positive. There are a few minor quibbles, but overall the tool is relatively easy to use and has made my life much easier when it comes to booking and expensing travel.

Pros

Concur Expense is a great tool for road warriors, especially when linked with Concur Travel, allowing for seamless booking and expense functionality. The app is also great and allows you to submit reports, attach receipts (via the camera on your phone) without having to worry about being near a computer. We previously used a more cumbersome system that required mailing in paper receipts, so this has drastically improved the ease of use and cut down on wait times to be reimbursed.

Cons

There are a few minor drawbacks, mainly around all of the things that need to be specified in the tool - for example, having to constantly enter the business purpose, city of purchase, etc, even for small items like a bottle of water before a flight. To be fair, i'm not sure if that's just my company's settings within the tool, or if that is a universal function. Aside from that, the tool takes a little time getting used to, especially the drag and drop of individual expenses, but once you get the hang, it is pretty intuitive.