SAP Concur Pricing Plan & Cost Guide

Pros
Scalable software that can be utilized fully for large sized companies. User friendly interface, including apps for users while out in the field.

Cons
Expensive for smaller companies to invest in. Pricing and information not as easily obtainable for researching before purchasing.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is great that you can take pictures and upload directly for expenses. When scheduling multiple people to go on a trip it makes it easy to have everything all in one place to make it easier to confirm itineraries.

Cons
The main issue is the limited flight and car rental options. You don't really have the ability to 'shop around' for cheaper flights or car rentals. I don't know if it is just our company version, however most of the time it would be much cheaper to use other programs and websites to book travel.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Concur is having so many pros which can not be denied, my list goes on 1. Matured product with easy to use features 2. Coupled with OCR technologies 3. Flawless process

Cons
Well, this product has some serious issues which can not be neglected e.g. 1. Lacks value prepositions 2. Pricing structure is bit chaotic, clarity needs to be bring 3. Customer support is average

Rating breakdown

Likelihood to recommend: 8/10

Pros
I liked the idea of having Concur pay our accounts payable and having the integration capability of tieing it into our ERP. Our businesses experience with implementing this product was less than stellar but since we already used Concur Travel and Expense there was hope that it would be just as amazing.

Cons
We found that its ease of use was not what we had envisioned. After doing a cost analysis we found that we were spending more time to process accounts payable at a higher cost then what we were doing previously. The value was just not there for us.

Rating breakdown

Likelihood to recommend: 0/10

Pros
It allowed me to get reimbursed for my expensive faster. I was waiting two months before and once they implemented this I was getting them back the next pay check.

Cons
It and be a little clunkie when trying to match up receipt with the cost. Also depending on how it was setup it can be a pain to match up costs with the correct categories.

Rating breakdown

Likelihood to recommend: 7/10

Pros
We utilize for expense reports. It's very user friendly. Users can download the app and snap a photo of receipts while incurring expenses and wait to allocate later. Takes the need to retain receipts away.

Cons
For the level at which we're using the software, it's too expensive for the value it provides. We are looking to move back to paper expense reporting.

Rating breakdown

Pros
I like that I can, if needed, book all flights directly through Concur. I like checking flight prices between Concur and other research to find the best price. I like how I can be assigned as a delegate to enter information for another traveler.

Cons
Concur can be restrictive and time consuming when trying to select preferred flights and will show flights that are no longer available for purchase. I wish there was an option to save a preferred flight so I can log in later and not have to search again.

Rating breakdown

Pros
This is the top-shelf of expense/travel management software. It's easy for users. Administration isn't terribly difficult. Integration is possible depending on the accounting solution. It has a lot of reporting and analysis tools. It can save a lot of time for F&A staff if the software is setup correctly.

Cons
It's a bit on the expensive side. Customer service isn't always the most helpful, depending on who you get. The sales team can be a bit pushy and make promises their development team hasn't released yet. Not real cons to say about the actual system itself.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very easy and straightforward to use Accessible from anywhere thanks to cloud features Compatibility with ERP systems Good price

Cons
Not familiar with any other systems so I can't really identify any cons related to this software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
the only thing I like about this software that our employees from different locations can download their credit card receipts through concur and then I have access to it with their approval.

Cons
the customer service is very very bad, I called once and no one was able to help me then I figure our what I wanted by myself, beside this software is very difficult to use, our employees didn't like it. the price is too expensive as well

Rating breakdown

Likelihood to recommend: 2/10

Pros
Pre built connectors that make integration with your systems easy. Great brand recognition, known as the leader in the industry. Overall lots of features and functions.

Cons
It should be easier to complete an expense report via mobile phone. Expense It and Trip It should be one product.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Super easy to use with great integrations with other systems. Mobile experience is very clean - far superior than Oracle Financials which have used in the past

Cons
A bit expensive. Oracle Financials has far terrible user experience but is a bit more cost friendly, which is useful for larger organizations.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like how it keeps track of all necessary expense information and its easy to use. Also the price is very competitive to similar products.

Cons
I don't like how difficult it sometimes is to get expenses submitted and approved when you're doing everything correct. I also don't like not being able to understand someone when I call in to support.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the fact that it's so easy to use. New employees who have never used this product, almost never have questions or issues when learning to use.

Cons
The prices for the software can be a little steeper than its' competitors. They're working on it though...

Rating breakdown

Likelihood to recommend: 8/10

Pros
It works great and you are able to upload receipts pretty easy and the app works pretty well too. Great product.

Cons
They charge us money for every report that is submitted. We need to find a new pricing structure with them.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Quick to onboard employees onto software - it only takes a few minutes to get going. We love the ability to search through flights and hotels, where pricing set by admins is taken into account.

Cons
Submitting expenses in different categories can be a bit challenging if not properly set up, and uploading receipt images can be time consuming, as you aren't able to reference which images have already been uploaded easily.

Rating breakdown

Rating breakdown

Likelihood to recommend: 6/10

Pros
The programs makes everything fairly clear. I can see all of my new expensives that come in every month.

Cons
The program is a little hard to understand at first. Sometimes I am unclear about whether or not I have filled out every field.

Rating breakdown

Pros
I really like the simplicity... i m actually using this to book business travel...it's simple...easy..fast at one site. You can process ur reimbursement very easy and fast...its app is good..so you can have all receipt at your desk

Cons
still, they need to add more option at the negotiated price. They can add some more advanced features so we dont have to add manually while preparing for the reimbursement

Rating breakdown

Likelihood to recommend: 8/10

Pros
This product is great for expense reporting. We really like the receipt imaging feature. All of the invoices are located in one place.

Cons
This may be just a problem with us not using the program to it's full potential, but we pay a lot for what we feel like isn't worth the price.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I use Concur all the time whenever I travel for work and need to expense the hotel or food costs. It is quick and easy to use with tips on how to submit it and the different limits. I also use Concur when booking flights or hotels for a work trip. It has always been seamless and fast.

Cons
Sometimes it doesn't offer the lowest priced airline fare when I'm searching for it. and will need a couple of adjustments and refinement to the search criteria for it to update.

Rating breakdown

Rating breakdown

Pros
While we have not made the purchasing decision yet, all of my research provides a real-time and functional reporting mechanism that so far outshines any competitor.

Cons
While we have not yet made the purchasing decision, it looks like affordability might become an issue to engage Concur for our expense management.

Rating breakdown

Likelihood to recommend: 5/10

Pros
All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

Cons
Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have sufficient flexibility of variables to allow for the generation of the complex account code system we use because of these conflicting reporting needs. So if anyone ever comes out with an expense reporting software that takes those unique needs into account, I will jump in a second. But no one else has anything better so far. In addition, the fact that any custom fields I create do NOT integrate with the Concur mobile software means that my users have to enter their data in on the mobile and then go to the desktop and add additional data. Before we used custom fields, they were able to use the mobile system exclusively, but we weren't getting all the information I need. So now we have a hybrid system that requires working on the report twice, once when the receipt is uploaded from their mobile device and then again when they want to add the cost centers and submit the report. Doesn't make my users very happy and costs more in time and effort than no customization. Receipt management at the accounting review level is also very limited and frustrating. Assumes too much

Rating breakdown

Likelihood to recommend: 5/10

Pros
UI SaaS

Cons
Cost Flexibility

Rating breakdown

Likelihood to recommend: 10/10