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SAP Concur
4.3
(1.7K)

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Travel, expense and invoice—automated and in control

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SAP Concur Pricing

Pricing overview

Value for money rating

4.0

/5

1.7K

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Pricing details

Small business: $9 per report - average price

Get quotes online for the Automate, Insights and Optimize editions.

What users say

It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support.

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Reviewers who mentioned pricing said:

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Tawanda M.

Nonprofit Organization Management, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Workflows for Enterprise Expense Processing Efficiency

Reviewed 4 years ago

Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies.

Pros

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial...

Cons

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

CH
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Chris H.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Complex and glitchy but better than other options

Reviewed 7 years ago

My experience is generally positive - system is up most of the time, things work like they are designed to, etc. But we have frustrations which seem to be common to most tech companies these days - assumptions are made about how things work in other people's businesses and then tech is designed to meet those assumptions, which may or may not be correct. Then when I try to deal with sales and technical...

Pros

All the information is in one place, easy to access from any location, generally customizable. Working on integrating travel which should provide greater value. Generally logically designed and easy to use as an administrator.

Cons

Structure of expense types and cost tracking is too rigid; ability to customize outputs is limited to standard accounting systems. But as a non-profit and a union, I don't have a standard accounting system. I need to be able to report in formats required by the federal government (LM2), the State of California (FPPC/Lobbying Reporting), and my board of directors. But the Concur system doesn't have...

BL
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Bernard L.

Biotechnology, 51-200 employees

Used other for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SAP Concur

Reviewed 3 years ago

The main issue we have is to be able track expenses in order to comply with the Physician Payment Sunshine Act reporting requirements.

Pros

It can help with compliance with the Sunshine Act which is very important for pharmaceutical companies.

Cons

It's very expensive. They charge $14 per expense report.

AC
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Anna C.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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tmc use

Reviewed 2 months ago
Pros

concur is one of the best products for obt, expensive though

Cons

price is the reason some clients opt for other products, also inability to book multiple airlines on the same file

AR
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Verified reviewer

Education Management, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An efficient program for submitting travel requests, expense reports, and booking travel

Reviewed 3 years ago

Using Concur has made collecting receipts, submitting travel requests, and booking travel so much more efficient than ever before. I come from a background where we use to do everything by paper and getting approvals with signature. With the amount of staff we have, using this electronic system is so much easier.

Pros

Using Concur to submit travel requests, expense reports, and booking travel has been such a time saver from doing things the old fashioned paper way. I like the ability to upload receipts online and the electronic approval process. It is very easy to view a report history of what was submitted as a reference. With the Concur App, you can also take pictures with your phone and upload receipts automatically to your account. This is helpful especially for those who lose receipts all the time. You can also forward e-receipts to your account by email. Our company also uses the booking travel feature - what I like most is the ability to see the cheapest airfare available through a matrix. Once your airfare is booked, you can easily add a rental car and hotel to the travel request.

Cons

Concur has many features, which can take some time to learn. Fortunately through experience, I was able to help my staff solve some of the issues when they come to me. I think this is due to having some many features and not be able to learn them all at once. There are many shortcuts that staff may not be aware of such as allocated expenses in bulk, rather one at a time.

KF
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Kara F.

Online Media, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mobile friendly and seamless expense tool

Reviewed 4 years ago

Overall, Concur has been a huge time saver. We used to have to use excel sheets to submit expense reports. Now, it can happen in real time, and it's much easier to process the reports and submit payment quickly.

Pros

The best thing about Concur is that the app user experience is fantastic and reliable. It's easy to take pictures of receipts, or even link your purchases to your Concur account to log automatically. When I use Lyft for work, for example, I use my "business account" to book the trip, and the receipt and trip log automatically in Concur. Another great thing about Concur is it's integration with TripIt and the ability to book work travel within Concur.

Cons

The travel booking is a bit clunky, and doesn't allow for integration of certain rewards programs, like Hotels.com. It also doesn't always catch all options for your search criteria. For example, when searching for a hotel in New York City on specific dates, the cheapest hotel I could find using Concur's Travel was $500 per night, but when I went on Hotels.com, I found one for $300 per night.

MB
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Millie B.

Law Practice, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Expense and Travel Management

Reviewed 2 years ago

This has been a dream for dealing with expenses, invoicing and especially travel. All the transactions are readily available when needed, especially when the auditors come in at the year end (very stressful time with month end to contend with). Approval for the above is pretty straight forward too. Something needs to be done with the speed of the interface, and l think SAP has been addressing this issue

Pros

Take pictures of expenses for submission electronically and approval for payment. Help to connect the different partners of the expenses ecosystem. It also adds visibility to all transactions. Invoice management was improved in 2020, so no more manual intervention, Hooray!! Easy to track all business travel receipts with the help of the app. Works with the smartphone and desktop. Calculating mileage is a useful feature as well as the paired OCR that can autofill expenses from receipts

Cons

Interfacing is slow Tends to be expensive Difficult in dealing with tips for taxis, as dates for the tips are shown as the next day's date.

JW
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Jason W.

Government Administration, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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You get what you pay for!

Reviewed 5 years ago

As a GovCon system's consultant, this is the expense/travel capturing solution I recommend to clients, that can afford it.

Pros

This is the top-shelf of expense/travel management software. It's easy for users. Administration isn't terribly difficult. Integration is possible depending on the accounting solution. It has a lot of reporting and analysis tools. It can save a lot of time for F&A staff if the software is setup correctly.

Cons

It's a bit on the expensive side. Customer service isn't always the most helpful, depending on who you get. The sales team can be a bit pushy and make promises their development team hasn't released yet. Not real cons to say about the actual system itself.

JS
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Jennifer S.

Internet, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Best of the Best: SAP Concur

Reviewed 20 days ago

I've been using SAP Concur for my business for over a year, and I've been incredibly impressed with it. It's incredibly powerful, allowing me to track business expenses easily and quickly. It's also incredibly intuitive, allowing me to get up to speed quickly and make the most of its features. However, it can be quite expensive, so it may not be the best option for all businesses.

Pros

SAP Concur is an incredibly powerful tool for managing business expenses, with features that make it easy to set up and maintain expense tracking. It's also incredibly intuitive, allowing users to quickly get the hang of the system and make the most of its features.

Cons

SAP Concur can be quite complex for first-time users, with a steep learning curve and a lot of options and functions to learn. Additionally, the cost can be quite high for large businesses, which may make it out of reach for some.

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Federico A.

Banking, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great solution to Manage your Expenses

Reviewed 16 days ago

Our experience with SAP Concur was excellent, we are really looking forward to keep using it for future projects

Pros

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

Cons

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

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Mohamed A.

Food & Beverages, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP Concur is Very good program

Reviewed 19 days ago

I had a great experience using SAP Concur. The system was very user-friendly, and it was easy to navigate. I also found the support team to be very helpful. They were always available to answer any questions I had. Overall, I would highly recommend SAP Concur to anyone looking for an easy-to-use

Pros

Easy Use Interface: SAP Concur has a simple interface that makes it easy to navigate through all of the features available. The layout is clean and intuitive, making it easy to navigate through the program.Time-Saving Features: The time savings features of SAP Concur make it stand out from the rest of the travel management software options out there. The ability to create reports quickly means that managers can spend more time on their actual jobs instead of having to deal with tedious tasks like report creation and data entry. In addition, managers will appreciate how easy it is to see where employees are spending their money so that they can make adjustments if necessary.

Cons

There are a few things to consider when thinking about using SAP Concur for your business. First: it is important to know that there is a cost associated with using the software. Secondly: some businesses may find the learning curve to be a bit steep. Finally: Lack Of Integration With Other Systems, While there are integrations available for some other systems such as Salesforce, there are many other solutions that do not have integration available yet or may not ever have it available due to restrictions put in place by other companies who do not want their

RM
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Renaud M.

Medical Devices, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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comprehensive and easy to use

Reviewed 6 months ago

Overall very good experience and I have seen the product evolve positively over the past 12+ years

Pros

this is the most comprehensive product on the market for expense report and travel booking with easy integration

Cons

The software tends to be expensive with the add on options to the basic set up, such as travel bookings and others It may seems a bit slow to answer at time and the customization require some work with the SAP team , not always the best at customer service

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Kavindu Githsara K.

E-Learning, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Is SAP Concur the Right Travel and Expense Management Solution for Your Business?

Reviewed a month ago

SAP Concur is a good choice for businesses looking to automate and streamline their travel and expense management processes. Its range of features and integrations can help businesses manage and track employee travel and expenses more efficiently, while its advanced security measures provide a secure and reliable platform for conducting transactions. However, it may not be the best choice for businesses that do not have a high volume of travel and expense activity or those that are not willing to invest the time and resources required to set up and customize the platform.

Pros

SAP Concur is a travel and expense management platform that helps businesses automate and streamline their travel and expense processes. It offers a range of features and tools to help businesses manage and track employee travel and expenses, including support for booking travel, creating and approving expense reports, and integrating with popular accounting and HR systems. SAP Concur is abale to automate and streamline travel and expense management processes. This platform helped us to reduce the time and resources they spend on manual travel and expense tasks, freeing up more time to focus on other areas of our business. Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System.

Cons

According to the experience, this platform may be expensive, especially for businesses that have a high volume of travel and expense activity.

AO
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Andrew O.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SAP - awesome product if you invest in the rollout and setup before implementation

Reviewed 22 days ago

Having never used a full ERP system before, the parts I used worked very well and I was impressed with the solution. I used this with a large international company, but not sure how well it would suit smaller companies due to cost of implementation

Pros

Easy to access and web basedFull ERM system, allow lots of entry point for data to be analysed laterExpenses easy to manage with mobile appProject management and accounting tools

Cons

Accounting side looks complex and scary, but is expectedMove input responsibility to all stakeholders, middle and senior management, which is good and bad. The people with info is putting information in, but extra time is taking up for high earning, but reduces need for junior admin

AR
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Verified reviewer

Wholesale, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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High Tech, Dissappointing progress recently

Reviewed 4 years ago

Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.

Pros

We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

Cons

Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen...

BO
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Brad O.

Medical Devices, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Once learned it is quite easy to use and streamlines the expense process.

Reviewed 5 years ago

Ease of submitting expense reports.

Pros

I like how it integrates things together so that it eliminates steps. Entering a receipt and attaching a photo of it is very easy. Also, expenses are all gathered in one spot and you can easily add them to an expense report at which point they disappear from expenses so that you don't double them up. Also, the app lets you know if you don't have all the required information for an expense. Coupled with the ExpenseIt app it's very easy to enter an expense just by taking a picture of your receipt. Expense reports are fairly easy to manage and submit. Most of the organizational and cost center information is already entered for you. Simple user interface on home page.

Cons

Takes a while to get used to the software and figure out how to enter items. Error correcting has sometimes proved to not be as easy as entering items. If your hotel has a different rate each night there is no way to itemize it that way. You end up having to average out the rate to make it work and if it ends up being an odd multiple you have to figure out a way to make up the difference. There haven't been enough categories for our department to categorize many of our expenses to.

NC
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Nathon C.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best Expense/Accounts Payable Tool Out There

Reviewed 5 years ago

We have been using Concur now for a couple years and it has cut back the time and cost of doing accounts payable in half at least. We really like Concur and we plan to keep using this software in the future.

Pros

The product is very easy to learn and easy to teach to employees. It takes care of all of our accounts payable needs including invoices and expenses reports submitted by employees. We also have the Concur travel application and our sales team is very happy with this. Easy to book travel and find good deals.

Cons

I wish there were some more standard accounting reports included, but if you need a specific report Concur can usually customize one for you.

JJ
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Jennifer J.

Nonprofit Organization Management, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Significantly Reduced Company's Risks

Reviewed 2 years ago

Overall, the system is great for what we wanted to do (made the whole payments process more streamlined, reduces risks, provides audit trail, etc.) and at a great price point with great support!

Pros

Relatively simple to set-up (incl. expense accounts, users, ACH, etc.). The implementation team on SAP Concur was great and made sure we have the functions we need and provided guidance/training to make sure we know how the system works. Excel integration to our accounting platform, Xero, is relatively easy to manage/process. I haven't looked into the XERO-SAP Connector app, but will do so in the...

Cons

The application does not allow payments in foreign currency. I was directed to their partner, PaymentsHub, for this, but as of now, I'm still trying to get that system set-up because of issues with the bank.

SA
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SHIVAM A.

Pharmaceuticals, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Right & Good tool for Employees to file Expense Reports!!

Reviewed 3 years ago

Overall my experience has been pretty good. I really like the application and will continue to use it and would definitely recommend it to others.

Pros

I have used this tools several times for business trips. This is a very good software to reserve hotels, rental cars or flights at a negotiated rate/price. It also allows you to submit receipts for the same including mileage, food expenses and other business expenses incurred during a trip. This tool also allows to expense food bills when multiple employees are part of a meal. The tools also keeps you in check to follow set company policies. Once the expense report is prepared it goes through an approval process before being closed out. This software can be used on laptop/desktop and an app is also available for phones.

Cons

It would be preferable if there can be improvements made to review previous reports in a easier method. Also if uploading of receipts (some receipts need to be scanned manually) can be made easier that would expedite the filing of the expense reports.

SJ
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Sara J.

Computer Software, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Concur -Travel and expenses, a mobile, dynamic experience benefits users, management, and adminstrators

Reviewed 5 years ago
Pros

Considering mobile workforces who travel to customer sites, trainings, partner events, and tradeshows, the ability to not only budget, but manage expenses is essential. The easy, real-time expense update features such as taking a photo of a receipt and creating an expense, and mapping technologies to track mileage are a benefit to users in drastically reducing data entry, and increase accuracy, which...

Cons

As a trial member, we have not fully deployed an enterprise level solution, but the API- connectors and overall feedback suggests ease of integration. At some point, future versions of these solutions will probably be chat-bot enabled for even faster inputs.

SS
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Sue S.

Construction, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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SAP Concur

Reviewed 2 years ago

We had a huge issue with some of our employees not being able to create and submit reports for hours. They started to give up and we were months behind in our expense reports. It took me nearly a year of working with Concur to finally learn that our best bet was to pay for a full company upgrade. The system has worked well since then, but it was an expensive product before the upgrade...

Pros

As an administrator, I appreciate the ability to proxy in to the employee's page to help them resolve issues. It is very helpful to look at the exact problem they are having and work with them to fix the issue.

Cons

We had to do an upgrade to the product and the Administrator fields are quite different and I was locked out of administration that I previously had access to. I had to take additional training to gain these accesses back.

KN
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Kathryn N.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good for larger companies that have major expense tracking

Reviewed 2 years ago

Set up was lengthy, but customer support was very good. In the end it was not worth the expense. The syncing process did not save us any time, so it ended up not being worth it to keep the product.

Pros

We liked the transparency this program provided to us in being able to see where invoices were in the review process between departments. It gave us good reporting and control over the invoice approval process.

Cons

It is expensive for a small business, and syncing the program with our accounting system was a cumbersome process, both in the initial set up and each time that we had to sync to transfer data.

BW
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Braden W.

Machinery, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Average Expense System

Reviewed 3 years ago

Overall, I rate my experience as average. Although it was far more expeditious than the previous expense software that I have used, I still view it as an average expensing program. Please keep in mind, I was only a user not and administrator or implementer so I have no context as to the sophistication on the backend. From a user's standpoint I think it provides the essential services/functions that you need from an expense software.

Pros

Concur offers an application that is pretty straight forward and easy to use. I think the most convenient feature is the receipt databasing piece. I can take a photo of my receipt code and file it right away. The previous software that I used required a user to wait for the final charge to appear on your corporate expense account (credit card) and then it would allow you to code and submit the expense. As a result, you would need to hang on to a receipt (s), sometimes for a few days and then code and submit it. However with Concur's photo receipt function you can take a picture and toss that receipt right away.

Cons

I struggled with the travel booking functionality. Although the concept, to have travel and expenses in one place, is excellent I believe it came with a cost. We had the functional ability to book travel via the app but still used outside sources because we seemed to get better rates and I believe the app did not always show all available options. To be fair, some of that might have been mitigated by our own internal processes in which we inhibited our ability to optimize this feature, more so than the functionality itself not existing.

CW
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Christa W.

Banking, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Worth the money, but legwork is needed

Reviewed 3 months ago

i am comfortable with it so i will keep using it. i like that its used for expenses and travel but i also think there are probably cheaper options out there.

Pros

I like the formatting of some of the pages. Its easy to look at.

Cons

No back buttons, its unclear when you have points if they are getting used, and the receipt upload is terrible. i like the old way it was done on the previous version of concur.

MB
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Mint B.

Philanthropy,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Keeping Track with Concur

Reviewed 8 years ago
Pros

Because I use this feature the most, I would have to say what I like best about Concur is the mileage calculator. It integrates Google Maps, so instead of having to determine your mileage on your own, it does this for you as you set your destination points. It automatically converts the mileage into dollars which is great, too. It also remembers your destinations so that you can start typing a location and select "Enter" once the address pops up. It makes keeping track of my mileage for work fast and simple.

Cons

I think what I like least is that when I include a meeting expense (such as when I purchase a cup of coffee for when my colleagues and I meet up at a cafe), Concur automatically divides up the cost of the coffee among the members of the meeting. It's not a big deal because I am still reimbursed for my $2 coffee (instead of the $0.50 that shows up), but it's just a bit strange to see this. If there was an option to not divide the cost and instead just note the members of the meeting, I think that would be great.