Coupa Business Spend Management Features

Coupa Business Spend Management

Spend management software

4.11/5 (35 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Approval Workflow
Audit Management
Audit Trail
Budget Control
Budgeting/Forecasting
Cataloging/Categorization
Collaboration Tools
Compliance Management
Contract/License Management
Customizable Reports
Customizable Templates
Data Import/Export
Expense Claims
Expense Tracking
Inventory Management
Invoice Management
Invoice Processing
Multi-Currency
Multi-Location
Online Catalog
Order Management
Order Processing
Order Tracking
Procurement Management
Purchase Order Management
Purchasing & Receiving
Purchasing Reports
Quotes/Estimates
Real Time Analytics
Real Time Data
Receipt Management
Receiving/Putaway Management
Reimbursement Management
Reminders
Requisition Management
Rules-Based Workflow
Sourcing Management
Spend Analysis
Spend Control
Spend Management
Status Tracking
Supplier Management
Third Party Integrations
Transaction History
Vendor Management
Workflow Management
Learn moreCompare App
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Approval Workflow
Audit Management
Audit Trail
Budget Control
Budgeting/Forecasting
Cataloging/Categorization
Collaboration Tools
Compliance Management
Contract/License Management
Customizable Reports
Customizable Templates
Data Import/Export
Expense Claims
Expense Tracking
Inventory Management
Invoice Management
Invoice Processing
Multi-Currency
Multi-Location
Online Catalog
Order Management
Order Processing
Order Tracking
Procurement Management
Purchase Order Management
Purchasing & Receiving
Purchasing Reports
Quotes/Estimates
Real Time Analytics
Real Time Data
Receipt Management
Receiving/Putaway Management
Reimbursement Management
Reminders
Requisition Management
Rules-Based Workflow
Sourcing Management
Spend Analysis
Spend Control
Spend Management
Status Tracking
Supplier Management
Third Party Integrations
Transaction History
Vendor Management
Workflow Management
Visit WebsiteCompare App
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Approval Workflow
Audit Management
Audit Trail
Budget Control
Budgeting/Forecasting
Cataloging/Categorization
Collaboration Tools
Compliance Management
Contract/License Management
Customizable Reports
Customizable Templates
Data Import/Export
Expense Claims
Expense Tracking
Inventory Management
Invoice Management
Invoice Processing
Multi-Currency
Multi-Location
Online Catalog
Order Management
Order Processing
Order Tracking
Procurement Management
Purchase Order Management
Purchasing & Receiving
Purchasing Reports
Quotes/Estimates
Real Time Analytics
Real Time Data
Receipt Management
Receiving/Putaway Management
Reimbursement Management
Reminders
Requisition Management
Rules-Based Workflow
Sourcing Management
Spend Analysis
Spend Control
Spend Management
Status Tracking
Supplier Management
Third Party Integrations
Transaction History
Vendor Management
Workflow Management
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Mobile apps

iOS App


106 reviews

Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


311 reviews

Coupa Business Spend Management Feature Reviews

25 reviewers had the following to say about Coupa Business Spend Management's features:

Garth S.

Things to be aware of for new users

2020-07-16

I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights

Pros

We have a Procurement module, SIM (Supplier Information management), Sourcing, AI.

Cons

Beware that systems integration is much more complex than anyone tells you it is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Empiria

A quick and easy way for me to manage travel expenses!

2014-03-25

I previously had some issues with high travel costs caused by employees not adhering to our policies, but now I receive real time alerts if they go out of policy and can correct the situation immediately.

Pros

Quick and easy to setup. Real time reporting.

Source: GetApp
Helpful?   Yes   No
Read more
siva k.

Intuitive and stream lined invoice automation

2018-01-29

Pros

With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk.

Cons

Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Michael Reich

Useful app, love the low price scanner

2014-03-24

We started using tripscanner very soon after it's beta launch. They've been very responsive to our feedback and they have added a bunch of new stuff since then. They recently added a tool that checks for lower prices after you've booked a hotel so that you can re-book and save a few bucks.

Pros

Easy to use Useful alerts and reports

Cons

Could not yet scan some foreign language booking receipts

Source: GetApp
Helpful?   Yes   No
Read more
Darrel K.

St Louis Archdiocese

2009-07-21

I would strongly recommend including Coupa when you evaluate e-procurement systems for your organization.

Pros

The Coupa tool is easy to use, streamlines the procurement process and eliminates the paper flow that was slowing down invoice payment.Coupa was also easy to implement when compare to other e-procurement tools.

Cons

No cons to report. Coupa has exceeded our expectations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sean B.

Coupa Review

2019-12-02

Great software for the end user and supplies but not for the admins.

Pros

It is very easy for the end user and supplier to submit invoices. Suppliers are able to track the invoice process and payments.

Cons

Making changes are not easy. Adding custom fields and changing approval chains have not been easy to adjust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Leilani G.

User friendly

2017-06-27

easy to submit for invoicing

Pros

Easy to keep track of orders. I also like how you can communicate with other internal users.

Cons

There are a lot of email notifications that are sent out, which can sometimes cause confusion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Oil & Energy company, 51-200 employees)

Bolt-On to NetSuite

2019-05-07

Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite

Pros

The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely

Cons

the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen C.

Incredibly Frustrating

2019-05-10

Pros

For an invoicing software, it does the trick.

Cons

Where to begin? The UI is terrible.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian O.

Verified Reviewer

Extremely easy to use, reports have very relevant information, great value

2014-04-07

I have been using Tripscanner for some time and have found it extremely easy to use, the reports are very easy to understand and have very relevant information.

Source: GetApp
Helpful?   Yes   No
Read more
Dawn N.

Vendor

2019-06-21

Pros

Step 2 when you're ready to invoice, you go back to the email and hit the invoice button and you are done.

Cons

Nothing at all, it is a great alternative to the other cra* I have to work with.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shivam A.

Good Tool to Manage Purchase Orders

2020-02-13

Once the service has been received attaching the invoice and the closure procedure is easy as well.

Pros

The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied.

Cons

Coupa is very useful and easy to navigate but requires training to become proficient in the application.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Samantha G.

Invoicing for railroad

2018-06-13

Pros

It is easy to search for previously entered invoices using our invoice number.

Cons

If an invoice is disputed, it is hard to delete it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Marsha L.

We should have done this years ago!

2016-11-18

As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones.

Pros

Ease of use; supplier portal

Cons

Currently the phone application does not allow a user to create a requisition

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Coupa Business Spend Management

The software is perfect for small to medium sized companies. The features of this software are very user friendly and the functionality is easy to understand. With that said, it is a relatively simple software with not tons of bells and whistles that a larger company may be more interested in (i.e. electronically able to "read" an outside invoice)

Source: Software Advice
Helpful?   Yes   No
Read more
Charles S.

Implementation of COUPA in Biotech Environment

2009-07-31

Worth the money for the amount of time and energy that this system saves any small to medium sized organization.

Pros

Scientists can concentrate on their labwork instead of worrying about whether something has been ordered. Easy to use.

Cons

System could be more customizable

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lynne F.

Coupa's e-Procurement Solution Helps Students in Need

2009-07-21

Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever.

Pros

Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more.

Cons

There are always a few tweaks that could happen here and there, but we get 95% of what we need!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Barbara R.

Coupa - an easy way to send/receive invoices

2020-10-17

I'm using Coupa in the last 6 months because my current client has it.

Pros

It has different funcionalities, such as receiving POs, sending invoices, etc

Cons

I don't find Coupa so easy to understand at first.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua V.

Review of Coupa Procurement

2020-04-14

I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for.

Pros

Pros of Coupa: - Allows process and systems to work through large purchases - Helps better keep track of the purchases needed for the company (whether they be large or small) - Ties the purchases to a PO for Accounting and Finance teams to keep track of.

Cons

You can't find a submitted request easily to see who has the next step in the approval process - It's difficult to search for created items in Coupa - You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Tawanda S.

Supply chain solution that actually works

2019-08-06

That I can track the approval flow is also a plus for Coupa

Pros

Its flexible and has great availability Took lesser time to understand and get to using Mobile support is a good thing Customer support is great

Cons

I cant seem to be able to edit items from a copied requistion when its a product already in the system catalog; thats a no brainier really

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim C.

WORST SOFTWARE OF ANY KIND I HAVE USED IN OVER 30 YEARS!!!

2019-02-11

I ONLY GIVE IT A "1" BECAUSE "0" IS NOT AN AVAILABLE OPTION.

Pros

LITERALLY; THERE IS ABSOLUTELY NOT A SINGLE FEATURE TO POINT TO AND SAY THAT IS EVEN ACCEPTABLE.

Cons

PASSWORD FAILS EVERY SINGLE TIME, HAVE TO RESET FOR EVERY LOGIN, THEN IMMEDIATELY FAILS ON FIRST ATTEMPT FOR EXCESSIVE FAILED ATTEMPTS!!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Software Advice
Helpful?   Yes   No
Read more
Andrew Z.

Spend Management made amazing, and visible, and in control.

2018-04-11

Pros

It makes it so easy to get approvals and keep track of our current contractors.

Cons

Implementation can take some extra hours, and sometimes customer service tickets require a lot more explanation and follow up than I wanted to invest.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
David J.

Coupa is the worst software I have ever used

2019-10-01

Pros

Absolutely nothing. The software is the least institutive, user friendly I have ever used.

Cons

Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Brook K.

Just implementing this new system- it's nice to have a purchase to pay software.

2018-06-05

Being able to Purchase and pay out of one system. Instead of using two systems that don't talk to each other.

Pros

They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away.

Cons

It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 51-200 employees)

Coupa is a versatile platform for procurement as well as billing

2019-02-04

This system works well and eliminates a lot of manual entry on the AP department.

Pros

You can make it as formal or informal as you want. billing off of a PO is very simple

Cons

sometimes the servers speed is an issue. it can take up to several minutes to process a single record.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Erika A.

Comprehensive and easy to use

2020-10-25

Overall, Coupa makes the RFx process faster, easier, and more objective, thus yielding better results.

Pros

Coupa’s ability to take inputs in any form (question, statement, text, numeric, percentages, etc) and track and compare them is incredibly useful for the bidding process.

Cons

Having to delete a bid or item field, without the ability to edit them in the template, is more cumbersome than necessary.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more