Crunch vs Vivocha Comparison

Overview

Crunch is a groundbreaking online accountancy firm for freelancers, contractors and small businesses. By combining accredited,...

Vivocha is Next Generation Customer Interaction Platform that enables businesses to seamlessly communicate with prospects...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$52.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(37)

5

4

3

2

1

26

5

2

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.5

(2)

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Super helpful, easy to use, love the system. Hassle free accounting - I feel like they actually 'get' me and understand what I'm doing.
Ability to discuss accounts over the phone while looking at the same numbers. A repository of all paperwork / ability to generate paperwork / ability to generate preliminary accounts.
Good clear presentation. It does a very job for what is a complex subject area and helps me track my accounting activities.

Pros

Cons

I am shocked of their very poor ethics and consideration against freelancers and small businesses.
I am now dealing with the worst customer experience, with late fee payments and been forced to pay a full year of subscription despite my wish to leave.
I have been a customer since 2012 and noticed the services getting poorer every year.

Cons

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features30
  • API
  • Account Reconciliation
  • Accounting Management
  • Activity Dashboard
  • Activity Tracking
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Bank Reconciliation
  • Behavior Tracking
  • Billing & Invoicing
  • Call Recording
  • Callback Scheduling
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Contact Database
  • Conversion Rate Optimization
  • Custom Forms
  • Customer History
  • Deadline Management
  • Document Management
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • File Management
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Geolocation
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Payroll Integration
  • Payroll Management
  • Real Time Data
  • Real Time Updates
  • Receipt Management
  • Registration Management
  • Reminders
  • Returns Management
  • Sales Tax Management
  • Sales Tracking
  • Timeline Management
  • Two-Way Audio & Video
  • Video Support
  • Total features24
  • API
  • Account Reconciliation
  • Accounting Management
  • Activity Dashboard
  • Activity Tracking
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Bank Reconciliation
  • Behavior Tracking
  • Billing & Invoicing
  • Call Recording
  • Callback Scheduling
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Contact Database
  • Conversion Rate Optimization
  • Custom Forms
  • Customer History
  • Deadline Management
  • Document Management
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • File Management
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Geolocation
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Currency
  • Payroll Integration
  • Payroll Management
  • Real Time Data
  • Real Time Updates
  • Receipt Management
  • Registration Management
  • Reminders
  • Returns Management
  • Sales Tax Management
  • Sales Tracking
  • Timeline Management
  • Two-Way Audio & Video
  • Video Support

Integrations

  • Total integrations1
  • Authorize.net
  • Dropbox Business
  • Dynamics 365
  • FreshBooks
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations15
  • Authorize.net
  • Dropbox Business
  • Dynamics 365
  • FreshBooks
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Crunch vs. Vivocha

See how Crunch and Vivocha stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.