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Datagate
Telecom billing and tax compliance for MSPs
(1)
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Datagate Features
Features Summary
Functionality
4.8
/5
8
Total features
38
3 categories
Datagate features
Common features of Telecom Expense Management software
Screenshots
Contenders comparison
Functionality
4.8
/5
8
Price starts from
300
Per month
Total Features
38
Unique features
Carrier Access Billing
Rating Engine
Customizable Billing
Price/Margin Management
Functionality
4.4
/5
20.4K
Price starts from
1922
Per year
Total Features
214
Features in Common
20
Unique features
Customer Statements
Order Entry
Fraud Detection
Offline Access
Functionality
4.3
/5
7.4K
Price starts from
30
Per month
Total Features
172
Features in Common
24
Unique features
Document Templates
Receipt Management
Mobile App
Real-Time Updates
Common Datagate comparisons
Reviewers who mentioned features said:
Eric W.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.
We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.
Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.
Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.
Ashlie W.
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
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Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads!
The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items.
Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing.
Tami R.
Telecommunications, 11-50 employees
Used daily for less than 6 months
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Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the integration setup between ConnectWise/ WisePay.
Ease of use. Simple setup. Integration with our other softwares!
Manual invoicing process and lack of real-time payment information to flow into system.
Nicole B.
Telecommunications, 11-50 employees
Used monthly for less than 6 months
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The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.
The look of the invoices, the easiness of the actual invoicing/crediting process.
We don't like that we have to map invoices each month.
Christa C.
Information Technology and Services, 11-50 employees
Used monthly for less than 6 months
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The integration with Bandwidth and the many options available for importing other types of billing records.
The ability to choose a different billing email address per customer site.
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