CaseTrackerLaw Features

CaseTrackerLaw

Web-based debt collection and recovery software

4.92/5 (38 reviews)

CaseTrackerLaw Feature Summary

  • CRM
  • Client Access
  • Data Exchange
  • Debt Collection
  • Debt Management
  • Document Imaging
  • Easy to Use & Customize
  • Excellent Customer Support
  • Extensive Reporting Capabilities
  • Fax Alerts
  • Letter Merge
  • No Software Required
  • Notes
  • Role Based Access

Competitor Feature Comparison

Client Portal
Credit Card Processing
Customizable Reporting
Email Alerts
Email Templates
Lead Nurturing
Pipeline Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Sales Tracking
Self Service Portal
Status Tracking
Template Management
Learn moreCompare App
Client Portal
Credit Card Processing
Customizable Reporting
Email Alerts
Email Templates
Lead Nurturing
Pipeline Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Sales Tracking
Self Service Portal
Status Tracking
Template Management
Visit WebsiteCompare App
Client Portal
Credit Card Processing
Customizable Reporting
Email Alerts
Email Templates
Lead Nurturing
Pipeline Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Sales Tracking
Self Service Portal
Status Tracking
Template Management
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CaseTrackerLaw Feature Reviews

25 reviewers had the following to say about CaseTrackerLaw's features:

Morrisa Singh

Easy to use, great customer support

2018-07-26

Ability to upload client accounts within a short time. 6.

Pros

The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.

Cons

They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin Howe

Everything you need... and more!

2020-07-10

It's a Debtor management system, a creditor management system, and a sales pipeline system all in one.

Pros

I really like how it's been designed to specifically fit those who need judgment enforcement software.

Cons

I wish there was a way to pre-load or add in some API information for MicroBilt and Delvepoint to aid in skip tracing, but that's always an option to ask for later and not a core requirement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Dustin for the wonderful review of Casetrackerlaw.

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David Stuart

Company is very responsive to requests to adjust features and extremely helpful in training.

2017-08-18

Streamlined accounting and case tracking.

Pros

I most like the client notifications/sharing and the reminders features.

Cons

Would like to be able to generate some documents into Word rather than the built-in documents feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you so much for taking the time to write a review. We greatly appreciate your time.

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Dave R.

CasetrackerLaw has revolutionized Xcelerated Revenue's business development process!

2017-07-26

It's revolutionized the way we do business!

Pros

Not only does it efficiently manage our collection and accounts receivable management activities, it drives our business model evolution in ways we could not have predicted. The multi-faceted platform is logical and easy to customize.

Cons

There are a lot of fields/options that we don't currently use, but would like to in the future. I would like to be able to suppress some of them from view until they're needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Dave, thank you for the awesome review.

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Benson Miller

Really good software and love the customer service / personnel

2017-08-23

It manages our portfolio of collection accounts very nicely.

Pros

It's functional for what we need and a great value for the price. The customer service team is very responsive and has been able to make any fixes or adjustments we needed in a timely manner.

Cons

It's not hugely user friendly and some of the reports take some time to figure out but now that we have learned our way around we love it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Benson for your wonderful review. Always a pleasure helping our clients.

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Julie Yates

Product Rewiew

2014-09-04

It is easy to use and customizable to your personal needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lynn Miller

Every business should be using this software!

2019-04-29

Words can not express how much I love this software! Easy to learn and easy to use.

Pros

From generating letters, court forms and envelopes to Cost Reports and Remittances.

Cons

The hardest thing for me was understanding the mapping process for the PDF court forms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


We would like to thank Lynn for such a wonderful review. We are grateful and glad that she and her firm are happy and satisfied with the software and service we provide.

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Walter Pompei

What I like About Casetrackerlaw

2018-09-25

They can enter and monitor their claims 24/7, they can run and generate multiple reports. This frees me from running multiple reports a month for multiple clients.

Pros

The software is easy to learn and it's easy to introduce and teach new employees how to use it.

Cons

I have yet to find any issues with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Walter for the wonderful review.

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Emi Nystrom

Keeps me on track

2014-08-29

If Casetracker could get the court costs to link to the pleadings generated.........it would make it the perfect case management system!!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you for the wonderful review. B. Smith

Read more
Skip Harrison

Casetracker review

2020-05-20

Excellent.

Pros

Ease of use and ability to customize to fit our needs. Outstanding customer service.

Cons

No issues to report, other than competing this survey. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Skip for your product review.

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Barbara Wallach

As a creditor, we run a hectic dermatology office. We have used the admin side and the creditor sid

2017-08-29

Pros

Everything is always at my fingertips, and I can produce any report for the office, and everything is in real time, all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Barbara for the review. We appreciate you as a Casetrackerlaw client.

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Dwayne Joseph

Straightforward and to the point.

2017-10-04

Pros

*Secured personal data

Cons

The initial Login Screen I think needs a better presentation (Graphical Upgrade) as well as the user interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steven Knapp

Collection Software: Very flexable in what you can do with it. I love it.

2019-11-20

I have been running a Judgment Recovery business for the last 7 years and have been using the same software vender, the data base I was using was specifically designed for the Judgment Recovery business, but it had no way of exporting my data into any useable format that any other vender could use.

Pros

When I am entering data in all the boxes, if I forget one that is supposed to be filled, the system will not let me submit the information until all the designated boxes are filled.

Cons

Documents can be a challenge, because of all the variables in font size, styles and browsers used. But like with any new software you are going to have a learning curve to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Steve. We are happy that you are pleased and we appreciate you taking the time to write this wonderful review.

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Andy Catlin

Review for CasetrackerLaw

2014-07-28

You can monitor the number and collection percentage of all accounts placed Review collectors notes on each file in real time Clients can Place new accounts for collection directly in your system Update claims and your profile, add attachments and much more I recommend this software program highly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you for your review.

Read more
Mark Silverstein

Unbelievable Sales Tool

2014-08-24

I originally used it for my Collections business and two years ago started using it for my Financial Services business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you Mark for the wonderful review of our sales tool. B. Smith

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Jenn Belanger

Casetracker's monitoring platform for clients

2014-09-09

Our casetracker system empowers our clients to remain informed and engaged in our collection process, and to generate the kind of reports they need to make their jobs easier.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you for the product review. We listen to our clients when they have ideas to improve the current system. B. Smith

Read more
Mike Zieg

Simple enough to set up and use right out of the gate, but can be customized in limitless ways.

2017-08-29

We needed the best possible collections software to grow our business. Casetracker is working for us!!!

Pros

As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients.

Cons

Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.

Read more
Karen Riggio

Long time user

2016-04-13

Productivity, profitability and other reports are quick and easy to create and run.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you for the awesome review Karen.

Read more
Matthew Burkinshaw

Great cloud based solution for law firms

2014-02-11

I'm certain there have been many features added from the version I used - but the biggest factors for us in choosing the software were the fact it was a cloud-based solution and the interface was very intuitive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jay Tidwell

Best collection program available!

2018-10-16

We are a litigation/collection law firm, and use CasetrackerLaw to manage our files/accounts. It is the best.

Pros

My law firm loves that CasetrackerLaw allows us to manage all our collection and litigation accounts. It is an excellent program and very easy to use.

Cons

Nothing. We love it. The team at CasetrackerLaw was great to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you for the wonderful review Jay.

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Dennis Coldwell

My Personal Experience Using the Casetracker Collection Software

2014-08-28

The software is very comprehensive, relatively easy to use, very reasonably priced and the team at CastrackerLaw are willing to customize options that may not be considered "within the normal realm of daily collection activities". When my partner and I decided to open our own agency last year, we didn't consider going with any other software for those reasons.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


I would like to thank Dennis for the wonderful product review. We truly value our clients. B.Smith

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Dan Shibilia

Makes my day easier!

2014-07-30

I have the ability to review my staff's work and client love that they can see what is going on in real time. The client facing tool has been a great sales tool!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you for the wonderful review.

Read more
Steve Cortese

Casetracker Law Collection Program

2015-02-05

Prior to the switch, it would take our company hours to do simple tasks such as statements and progress reports. Now it takes minutes, plus we can send out a professional looking statement that gives a full breakdown of what happened during the previous month.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Ferralez

Above & Beyond

2014-08-21

They are able to customize reports to the need of myself and my clients.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CasetrackerLaw


Thank you so much for the wonderful review. We take pride in our customer service. B. Smith

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Bob Smith

Customer Review of Casetracker Law Software

2014-03-03

Its ability to calculate settlement payments is awesome.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more