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CasetrackerLaw Reviews
41 reviews
Recommended
Dustin H.
Verified reviewer
Legal Services, 1-10 employees
Used daily for 6-12 months
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This full service software is beyond anything that I could possibly ask for with the extremely affordable price tag. It's replaced several of my systems and reduced my work load so much. It's a Debtor management system, a creditor management system, and a sales pipeline system all in one. I switched from a free solution to this solution - that should tell you just how incredible this solution is.
This product is very user friendly and is full of features that you know that you need and features that you probably haven't thought of. I really like how it's been designed to specifically fit those who need judgment enforcement software. The client portal is an excellent feature and comes standard with the service. The staff and support team for CaseTrackerLaw are phenomenal and really care about their clients. If there's a feature that's not included, they'll work on getting that created specifically for your company and at an affordable rate.
Getting set up is a little intensive and time consuming - but that's because you're really customizing the software to fit your specific company and needs. Things can be a little confusing when you're getting on-boarded, however, they offer free training sessions while you're getting oriented to the software and take the time to explain things and aid you in getting set up. I wish there was a way to pre-load or add in some API information for MicroBilt and Delvepoint to aid in skip tracing, but that's always an option to ask for later and not a core requirement.
Thank you Dustin for the wonderful review of Casetrackerlaw.
James C.
Law Practice, self-employed
Used daily for 6-12 months
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The product readily fits a wide practice range. It allows simple and secure access to clients to assist the firm with its duty of client communication. The team behind CasetrackerLaw cares about your firm's happiness with their product and will customize it to your firm's needs.
Nothing - it's the best option currently available for my firm's needs.
Thank you for the wonderful review James.
David R.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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As a sales manager, it's a great feeling to know you and your team are all on the same page for prospecting, demonstrations, and closing. This CRM has made us more profitable.
The core element of this CRM I appreciate is the reminder system. The main dashboard makes it simple to keep our prospecting organized ensuring we're making the right call at the right time. Integrating this system was simple as it stands on it own and allows you to upload leads with a few clicks. Overall it works well.
This is a great package for the nominal fee.
Dwayne J.
Used daily for 6-12 months
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*The ability to customize the interface to your liking. *Easy of use. *Customer Support. *Secured personal data
The initial Login Screen I think needs a better presentation (Graphical Upgrade) as well as the user interface.
Steven K.
Legal Services, self-employed
Used daily for less than 6 months
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I have been running a Judgment Recovery business for the last 7 years and have been using the same software vender, the data base I was using was specifically designed for the Judgment Recovery business, but it had no way of exporting my data into any useable format that any other vender could use. I found this out in my quest to find a replacement software. The software business was sold in 2018 to...
When I am entering data in all the boxes, if I forget one that is supposed to be filled, the system will not let me submit the information until all the designated boxes are filled.
Documents can be a challenge, because of all the variables in font size, styles and browsers used. But like with any new software you are going to have a learning curve to deal with.
Thank you Steve. We are happy that you are pleased and we appreciate you taking the time to write this wonderful review.
Mike Z.
Legal Services, 1-10 employees
Used daily for 6-12 months
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We needed the best possible collections software to grow our business. Casetracker is working for us!!!
As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This...
Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.
Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.
Morrisa S.
Used daily for 6-12 months
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1. Ease of use. 2. Client able to access their own report, so that we no longer have to do monthly reports. 3. Detailed reporting modules meant that I can pull a report and access the performance of each Client portfolio 4. Reliable customer support 5. Ability to upload client accounts within a short time. 6. Runs on AWS so my Clients are comfortable with where their data is held. 7. User friendly
The software is easy to use, user friendly and my Clients are happy with the Client interface of the program. The learning curve easy not too high as I am not too IT technical. The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.
Not customermized to our local environment. We need an area to note customer queries in detail. For example the program presently has suggestions for customer responses for example ' Customer refuse to pay'. Our Clients ask 'Did they say why'? They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that. I...
Walter P.
Management Consulting, 1-10 employees
Used daily for 2+ years
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The number 1 thing that I really like is that I can give my clients access to their own private portal. They can enter and monitor their claims 24/7, they can run and generate multiple reports. This frees me from running multiple reports a month for multiple clients. And my clients love being involved in the process.
I have been using Casetrackerlaw for the past 3 years and absolutely love it. I can access this software no matter where I am to check on cases that have deadlines. The software is easy to learn and it's easy to introduce and teach new employees how to use it. I really like that all claim information is stored in one place and easy to get to. The support, I have found, is excellent. If I call, there is someone that answers the phone and actually talks to me.
I have yet to find any issues with this software.
Thank you Walter for the wonderful review.
Jay T.
Law Practice, 1-10 employees
Used daily for 2+ years
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We are a litigation/collection law firm, and use CasetrackerLaw to manage our files/accounts. It is the best. It is easy to use and detailed. It keeps our office organized and up to date with everything going on. We create letters and other forms with a click of a button, can update clients easily, and calendar events. You cannot go wrong CasetrakerLaw.
My law firm loves that CasetrackerLaw allows us to manage all our collection and litigation accounts. It is an excellent program and very easy to use. It keeps us organized and moving forward in a fast pace law environment.
Nothing. We love it. The team at CasetrackerLaw was great to work with.
Thank you for the wonderful review Jay.
Melinda F.
Financial Services, 1-10 employees
Used daily for 2+ years
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Very good. [SENSITIVE CONTENT] have been extremely helpful and knowledgable about our day to day operational needs. We appreciate all they do to assist us in keeping our clients satisfied. Thank you Casetracker team!
Transparency with our clients. Ease of use.
Monthly reports could use some improvement.
Thank you Melinda for the wonderful review.
Lynn M.
Legal Services, 1-10 employees
Used daily for less than 6 months
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Words can not express how much I love this software! Easy to learn and easy to use. Once all the initial information is inputted all you have to do is click on what you want to do next. Couldn't be any simpler. The customer support is by far the best I have ever dealt with! Always pleasant and so helpful. They have gone above and beyond to make sure I had all the tools I needed to be successful!
Talk about bang for your buck! This software program makes my job so easy. Everything I need is at my fingertips. From generating letters, court forms and envelopes to Cost Reports and Remittances. I love the reminder report. No need to use a calendar anymore. There are so many features available to use that you can customize this software to do what would be best for your company.
With any new software program, it takes time to learn how the program works. The hardest thing for me was understanding the mapping process for the PDF court forms. As a collector, the terminology I am used to is different from some of the terminology this software uses, so I had to retrain my self to think like the software.
We would like to thank Lynn for such a wonderful review. We are grateful and glad that she and her firm are happy and satisfied with the software and service we provide.
Brittany J.
Law Practice, 1-10 employees
Used daily for 2+ years
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My overall experience has been pretty good with Casetracker. Any issues that I've run into with our system, [SENSITIVE CONTENT HIDDEN] have done their best to help us resolve them.
I've been using Casetracker with my current job for about 8 years now. It's convenient to update case status', add payments into the system, and even has pre-prepared letters for use in daily work routines.
Haven't come across one of any significance to mention.
Thank you for the wonderful review Brittany.
Dave R.
Used daily for 6-12 months
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It's revolutionized the way we do business!
Not only does it efficiently manage our collection and accounts receivable management activities, it drives our business model evolution in ways we could not have predicted. The multi-faceted platform is logical and easy to customize. Our clients love it! Any company that is involved in collecting A/R on any level needs to investigate how CasetrackerLaw can increase the speed and volume of cash flow and help organize the effort to manage their processes. It is robust, but easy to use!
There are a lot of fields/options that we don't currently use, but would like to in the future. I would like to be able to suppress some of them from view until they're needed.
Dave, thank you for the awesome review.
Barbara W.
Used daily for 2+ years
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Everything is always at my fingertips, and I can produce any report for the office, and everything is in real time, all the time. It is completely transparent; I can see when remittances are due, nothing is hidden. Support is superb; I speak to a live human when I call.
No cons were added to this review
Thank you Barbara for the review. We appreciate you as a Casetrackerlaw client.
Monica G.
Used daily for 6-12 months
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The ease of its functionality. I did not need much training to understand how the product worked. It also has many features that my prior collection software did not allow. If the software didn't offer something I was looking for, the case tracker team immediately worked to find a solution and add addtional features.
No complaints. Couldn't be more happy with the software. When there were issues or problems I encountered, they were immediately fixed to my needs.
Thank you Monica. It has been our pleasure making sure that your transition from your previous software into Casetrackerlaw was not too painful. Welcome to our community.
Skip H.
Financial Services, 1-10 employees
Used daily for 2+ years
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Excellent.
Ease of use and ability to customize to fit our needs. Outstanding customer service.
No issues to report, other than competing this survey. :)
Thank you Skip for your product review.
David S.
Legal Services, 1-10 employees
Used daily for 6-12 months
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Streamlined accounting and case tracking.
I most like the client notifications/sharing and the reminders features. I also like the cloud nature of the software, the software loads very fast, probably faster than if we had it loaded on a server in our office. The program is intuitive and easy to pick up on basic features without extensive training.
Would like to be able to generate some documents into Word rather than the built-in documents feature.
Thank you so much for taking the time to write a review. We greatly appreciate your time.
Steve C.
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We recently switched over to Casetracker Law. Prior to the switch, it would take our company hours to do simple tasks such as statements and progress reports. Now it takes minutes, plus we can send out a professional looking statement that gives a full breakdown of what happened during the previous month. The screens are very easy to navigate. In fact, I havent even had to use there tutorial tapes...
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Benson M.
Legal Services, 1-10 employees
Used daily for 6-12 months
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It manages our portfolio of collection accounts very nicely.
It's functional for what we need and a great value for the price. The customer service team is very responsive and has been able to make any fixes or adjustments we needed in a timely manner.
It's not hugely user friendly and some of the reports take some time to figure out but now that we have learned our way around we love it.
Thank you Benson for your wonderful review. Always a pleasure helping our clients.
Dennis C.
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I have been using CasetrackerLaw's Casetraker collection software for approximately 4 years. As operations manager at a retail/commercial collection agency for 3 years and for almost 1 year at my own collection agency. The software is very comprehensive, relatively easy to use, very reasonably priced and the team at CastrackerLaw are willing to customize options that may not be considered "within...
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No cons were added to this review
I would like to thank Dennis for the wonderful product review. We truly value our clients. B.Smith
Pat C.
501-1,000 employees
Used weekly for 2+ years
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All the information I need is right there and it is current information
This program is easy to use and navigate. All the information I need is conveniently accessible on 1 screen. This program meets all my current needs.
No cons were added to this review
Thank you Pat for your wonderful review. We appreciate you and your company.
Stephen G.
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I have been using CasetrackerLaw 's web= based software application since 2009. Over the years, I have used other collection software but, have found this software product by far the easiest to manage, train my staff and grant my clients secure access to their files. Customer service and support is always readily available. The program has many training videos for my staff and new hires...
No pros were added to this review
No cons were added to this review
Thank you for the wonderful product review.
Anonymous Reviewer
Verified reviewer
Aviation & Aerospace, 10,001+ employees
Used daily for less than 6 months
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My overall experience has been very positive and productive.
This software is easy to follow and is is quicker than previous program.
The part I least like with this program is once you approve it locks the information and you basically have to send a request and that is time consuming and can be very challenging.
Lisa B.
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I have been in business going on 9 years. The Casetrackerlaw system is why I began in the first place. Having an extensive background in the Credit/Collections Industry, when introduced to this system, the lightbulb went off. I could start my own business and be successful by using all the features Casetracker had to offer. It's been a great 9 years! The efficiency and simplicity of this system allows business to flow easily. I highly recommend this product and company. The ease of use, thoroughness of they system and support from the Casetracker staff, will no doubt increase your production levels and bottom line. I'm happy to give this endorsement and wish you all the best in your collection business.
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No cons were added to this review
Thank you so much for the fantastic review. It has been a pleasure working with your company. B. Smith
Matthew B.
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I used CasetrackerLaw in debt collection law firms for @ 5 yrs. in the mid to late 2000's. We used an early version of the product but the functionality was good. I'm certain there have been many features added from the version I used - but the biggest factors for us in choosing the software were the fact it was a cloud-based solution and the interface was very intuitive. New employees could be trained in basic functions and become productive very quickly yet the program was robust enough that it had most features present in more expensive server-based case-management solutions. Another factor in it's favor was the the company behind the product. CasetrackerLaw communicated very well with my staff and was very responsive to any problems that arose.
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