CasetrackerLaw Reviews

This product is very user friendly and is full of features that you know that you need and features that you probably haven't thought of. I really like how it's been designed to specifically fit those who need judgment enforcement software. The client portal is an excellent feature and comes standard with the service. The staff and support team for CaseTrackerLaw are phenomenal and really care about their clients. If there's a feature that's not included, they'll work on getting that created specifically for your company and at an affordable rate.

Getting set up is a little intensive and time consuming - but that's because you're really customizing the software to fit your specific company and needs. Things can be a little confusing when you're getting on-boarded, however, they offer free training sessions while you're getting oriented to the software and take the time to explain things and aid you in getting set up. I wish there was a way to pre-load or add in some API information for MicroBilt and Delvepoint to aid in skip tracing, but that's always an option to ask for later and not a core requirement.

Thank you Dustin for the wonderful review of Casetrackerlaw.

The product readily fits a wide practice range. It allows simple and secure access to clients to assist the firm with its duty of client communication. The team behind CasetrackerLaw cares about your firm's happiness with their product and will customize it to your firm's needs.

Nothing - it's the best option currently available for my firm's needs.

Thank you for the wonderful review James.

I've been using Casetracker with my current job for about 8 years now. It's convenient to update case status', add payments into the system, and even has pre-prepared letters for use in daily work routines.

Haven't come across one of any significance to mention.

Thank you for the wonderful review Brittany.

*The ability to customize the interface to your liking. *Easy of use. *Customer Support. *Secured personal data

The initial Login Screen I think needs a better presentation (Graphical Upgrade) as well as the user interface.

When I am entering data in all the boxes, if I forget one that is supposed to be filled, the system will not let me submit the information until all the designated boxes are filled.

Documents can be a challenge, because of all the variables in font size, styles and browsers used. But like with any new software you are going to have a learning curve to deal with.

Thank you Steve. We are happy that you are pleased and we appreciate you taking the time to write this wonderful review.

As a start-up collection agency (and also attorneys), we were looking for an account management system that is easy to use but can be customized to meet the individual needs of our clients. We also wanted a system we can grow into. Casetracker has exceeded our expectations in every way. There are essentially no limits on what this software can do, but you can keep it as simple as you want. This...

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Like anything, there is a learning curve, but we continue to refine our use of the system every day, which makes us incrementally better at what we do.

Thank you so much for the wonderful review. We appreciate you and your firm as one of our satisfied client.

The software is easy to use, user friendly and my Clients are happy with the Client interface of the program. The learning curve easy not too high as I am not too IT technical. The program is practical and specific to our service as Debt Collectors. The reporting area of the program was well thought out and my Clients have reported their satisfaction with this aspect of the software.

Not customermized to our local environment. We need an area to note customer queries in detail. For example the program presently has suggestions for customer responses for example ' Customer refuse to pay'. Our Clients ask 'Did they say why'? They want to know the exact concerns of the client and the specific reason for non payment. The software in its present state does not cater for that. I...

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I have been using Casetrackerlaw for the past 3 years and absolutely love it. I can access this software no matter where I am to check on cases that have deadlines. The software is easy to learn and it's easy to introduce and teach new employees how to use it. I really like that all claim information is stored in one place and easy to get to. The support, I have found, is excellent. If I call, there is someone that answers the phone and actually talks to me.

I have yet to find any issues with this software.

Thank you Walter for the wonderful review.

My law firm loves that CasetrackerLaw allows us to manage all our collection and litigation accounts. It is an excellent program and very easy to use. It keeps us organized and moving forward in a fast pace law environment.

Nothing. We love it. The team at CasetrackerLaw was great to work with.

Thank you for the wonderful review Jay.

Talk about bang for your buck! This software program makes my job so easy. Everything I need is at my fingertips. From generating letters, court forms and envelopes to Cost Reports and Remittances. I love the reminder report. No need to use a calendar anymore. There are so many features available to use that you can customize this software to do what would be best for your company.

With any new software program, it takes time to learn how the program works. The hardest thing for me was understanding the mapping process for the PDF court forms. As a collector, the terminology I am used to is different from some of the terminology this software uses, so I had to retrain my self to think like the software.

We would like to thank Lynn for such a wonderful review. We are grateful and glad that she and her firm are happy and satisfied with the software and service we provide.

Not only does it efficiently manage our collection and accounts receivable management activities, it drives our business model evolution in ways we could not have predicted. The multi-faceted platform is logical and easy to customize. Our clients love it! Any company that is involved in collecting A/R on any level needs to investigate how CasetrackerLaw can increase the speed and volume of cash flow and help organize the effort to manage their processes. It is robust, but easy to use!

There are a lot of fields/options that we don't currently use, but would like to in the future. I would like to be able to suppress some of them from view until they're needed.

Dave, thank you for the awesome review.

Everything is always at my fingertips, and I can produce any report for the office, and everything is in real time, all the time. It is completely transparent; I can see when remittances are due, nothing is hidden. Support is superb; I speak to a live human when I call.

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Thank you Barbara for the review. We appreciate you as a Casetrackerlaw client.

The ease of its functionality. I did not need much training to understand how the product worked. It also has many features that my prior collection software did not allow. If the software didn't offer something I was looking for, the case tracker team immediately worked to find a solution and add addtional features.

No complaints. Couldn't be more happy with the software. When there were issues or problems I encountered, they were immediately fixed to my needs.

Thank you Monica. It has been our pleasure making sure that your transition from your previous software into Casetrackerlaw was not too painful. Welcome to our community.

Ease of use and ability to customize to fit our needs. Outstanding customer service.

No issues to report, other than competing this survey. :)

Thank you Skip for your product review.

I most like the client notifications/sharing and the reminders features. I also like the cloud nature of the software, the software loads very fast, probably faster than if we had it loaded on a server in our office. The program is intuitive and easy to pick up on basic features without extensive training.

Would like to be able to generate some documents into Word rather than the built-in documents feature.

Thank you so much for taking the time to write a review. We greatly appreciate your time.

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It's functional for what we need and a great value for the price. The customer service team is very responsive and has been able to make any fixes or adjustments we needed in a timely manner.

It's not hugely user friendly and some of the reports take some time to figure out but now that we have learned our way around we love it.

Thank you Benson for your wonderful review. Always a pleasure helping our clients.

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I would like to thank Dennis for the wonderful product review. We truly value our clients. B.Smith

This program is easy to use and navigate. All the information I need is conveniently accessible on 1 screen. This program meets all my current needs.

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Thank you Pat for your wonderful review. We appreciate you and your company.

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Thank you for the wonderful product review.

This software is easy to follow and is is quicker than previous program.

The part I least like with this program is once you approve it locks the information and you basically have to send a request and that is time consuming and can be very challenging.

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Thank you so much for the fantastic review. It has been a pleasure working with your company. B. Smith

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Thank you so much for the wonderful review. We take pride in our customer service. B. Smith

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Thank you for the wonderful review. B. Smith