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Deskera CRM vs Microsoft 365 Comparison

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Overview

Deskera CRM lets you proactively manage your prospects, customers, and vendors. Making the right business decision isn't...

Category Leaders

Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint, OneNote,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

9

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

6

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

8

3

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

5

4

3

2

1

8,271

2,958

469

62

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

What an automation system, my entire sales team simple loving Deskera CRM it's easy to use functionality and integration with all application is superb and quick.
Their support is also very active and they take great effort to build their community. We got the software specifically for the CRM, but it is also bundled with great Bookeeping and HRM saoos.
They have an almost too good to be true pricing system.

Pros

I love the advanced security & ease of use with this program (once I figured it out LOL). The cloud based business applications make a world of difference.
It's another game changer for us (most of us work from home). The way everything fits together is awesome and having MS Teams at the centre of it all is brilliant.
Very positive experience - any successful business would find significant efficiencies and opportunities by moving to 365.

Cons

The only missing feature for us is inbuilt Proposals. Quoting and invoicing is includes with books.
Some advanced features are missing in the CRM.
Still in development so it can cause problems, but once pointed out it only takes a few days to fix.

Cons

I hate, hate, hate, hate the fact that you cannot install each app on its own. It is pointless to force people who only need Excel or Word to install EVERYTHING.
This is the sort of thing the hard drive resident application never struggled with. Conditional formatting layered up is the sort of thing that causes problems.
Sometimes i get logged out and have trouble logging back in. This is very rare but can be confusing and upsetting as everything is on there.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features39
  • @mentions
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Booking Management
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Campaign Planning
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discussions / Forums
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Goal Setting / Tracking
  • Historical Reporting
  • Image Editing
  • Inbox Management
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Mail Merge
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Department/Project
  • Multi-Language
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Format Support
  • Multiple Projects
  • Notes Management
  • Office Suite
  • Offline Access
  • Opportunity Management
  • Pipeline Management
  • Presentation Tools
  • Preview Functionality
  • Project Templates
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Booking
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Social Media Integration
  • Spell Check
  • Synchronous Editing
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Video Editing
  • Video Streaming
  • Video Support
  • Workflow Management
  • Total features85
  • @mentions
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Address Book
  • Alerts/Notifications
  • Anti Spam
  • Applications Management
  • Appointment Management
  • Archiving & Retention
  • Audit Trail
  • Booking Management
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Campaign Planning
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discussions / Forums
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Goal Setting / Tracking
  • Historical Reporting
  • Image Editing
  • Inbox Management
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Mail Merge
  • Marketing Automation
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Multi-Department/Project
  • Multi-Language
  • Multi-User Collaboration
  • Multimedia Support
  • Multiple Format Support
  • Multiple Projects
  • Notes Management
  • Office Suite
  • Offline Access
  • Opportunity Management
  • Pipeline Management
  • Presentation Tools
  • Preview Functionality
  • Project Templates
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Booking
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Social Media Integration
  • Spell Check
  • Synchronous Editing
  • Task Management
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • To-Do List
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Video Editing
  • Video Streaming
  • Video Support
  • Workflow Management

Integrations

  • Total integrations2
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations806
  • Authorize.net
  • Dynamics 365
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Deskera CRM vs. Microsoft 365

See how Deskera CRM and Microsoft 365 stack up against each other by comparing features, pricing, ratings, integrations, security & more.