Diversified Billing Reviews - Pros & Cons, Ratings & more

AMCS Utility Billing

Utilmate

Starnik

Diversified Billing helps utilities and authorities providing water, sewer, trash, gas or electric services manage their billing, payment processing, customer service and field service.  Available for your LAN or as a Cloud app.

Diversified Billing

Web-based

Windows

Senior Accounts Payable Specialist

Its cloud-based operation is functional and effective. The overall quality is successful and effective.

Billing Clerk

I really appreciate the support that I am given when calling the help line. Everyone I have spoken to is very pleasant.

Pension/Payroll Coordinator/ Utility Billing

I do feel like it is a "family oriented" group. They have always been good to me and I respect that so much.

The only negative input I have on this system is getting the error messages and shutting down on me. However; with that said, my system now is due for an upgrade.

Secretary/Treasurer

I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.

Secretary/Receptionist

After using it for 5 years it's been great. Tech help is amazing, everyone is wonderful to talk to.

secretary

The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.

Office Manager

I can not say enough good about Diversified Billing. It has made applying customer payments a quick and easy process, and it is perfect for billing our 2,000 customers.

Billing Supervisor

I am thankful that I never had to train anyone else on how to use it. Customers seem to understand their bills much better and if there is an issue we can usually get help very quickly.

Assistant Borough Manager of Blakely

Has some odd bugs that my administrator does find to be annoying at times. Also, the online portal for payments seems a little pricey.

Borough Manager

Very easy to use and the customer service is outstanding.

Secretary

We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.

I'm told that the email bills are being sent but I am not able to see them on our outgoing Gmail account. This makes me very uneasy.

Borough Secretary

The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.

Business Manager

Our organization deals with many contractors but Diversified is the lifeblood of our revenue. Any time support is needed, someone is always at the end of the phone to discuss.

Works well and does what we need it to do. Waiting to speak to the company about the online portal for payment to see how the pricing structure has changed.

QuikWater

inHANCE

Banyon Utility Billing

I'm highly satisfied with the software.  The customer service is quick, friendly and knowledgeable.  They have the background to know what I want and how to execute it.  They really have made things go smoother for our office and I owe them a ton of gratitude.

Takes efficiency to a whole new level.

Hi Suusan, thanks so much for taking the time to submit a review.  We have several tools to help with collections efforts.  I asked one of the support staff to give you a call to be sure you were aware of everything available.  

Minimal problems have occurred with this software and if they did occur they were resolved within a day or two.

Visual Utility Billing review

Hello Heather.  Many thanks for taking the time to submit a review.  I sure hope BOMB diggity is a good thing!   I will ask one of the support team to reach out and work with you on streamlining owner-tenant communications.

My coworker, [SENSITIVE CONTENT HIDDEN], has been trying for a few months to get a customized price from [SENSITIVE CONTENT HIDDEN]. No one else can provide it. I spoke with [SENSITIVE CONTENT HIDDEN] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again [SENSITIVE CONTENT HIDDEN] was to get in touch with me. Still waiting. 

Water Utility

Hello Sherry.  We appreciate you taking the time to review Diversified Technology Software.  We obviously dropped the ball in following up on your request to upgrade your software.  My apologies.  One of our team has reached out to you to rectify the situation.

Overall, the software has worked very well for us.    There are additional features that would be nice to have but we are very satisfied.

PASA Diversified Billing Review

Hello Kelly.  Thanks very much for submitting your review.  I will ask one of the support team to give you a call and try to customize a report to get you exactly the information you need. 

The system has been super easy.  I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

Review

Hello Cheryl.  Thanks so much for taking the time to write a review.  I will ask one of our support staff to reach out to you to discuss the issues you raised and see if we can't figure out a way to address them.

My overall experience with the software is wonderful.  The customer support I received was A+.  Spending hours and hours on the phone and the step by step instructions as well as their patience really helped me to learn this software and help my staff.

Diversified Billing Experience

Hi Bernice, thanks so much for writing a review.  I'll discuss your thoughts about handling final billings with our support and development teams to see if there is a way we can streamline the process. 

Lykens Borough

Hello Jeanette.  Thanks very much for taking the time to review and for your kinds words.

Our organization deals with many contractors but Diversified is the lifeblood of our revenue.  Any time support is needed, someone is always at the end of the phone to discuss.  After 21 years of use, we still have no regrets.

The perfect billing system for our organization!

Hello Laura, thanks so much for being a long-time client.  We appreciate you!

Overall I am pleased with VUB and all the support I have received.  I have become so much more comfortable using this system over the last 3 years!

KEEP UP THE GOOD WORK

Thanks so much for the positive review, Elizabeth.  There is a way to get  confirmations that your email bills have been sent.  One of our support reps will be in touch to explain what is entailed. 

In both of the jobs that I have worked with Diversified Billing, I have had a great overall experience. I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job. The staff at the billing dept. are very friendly and always ready to help assist with any issues that arise. 

Diversified Billing Review

Hi Mary.  Thanks so much for taking the time to submit a review of Diversified Billing.  You have a unique perspective, having used it in two different position.  

We are a small municipality with approximately 560 accounts.  The program has been great to use and would recommend it to future customers.

User since 2008

Hello Donna.  Thanks very much for your review.  Sorry you are having lock-up issues.  I have asked our support team to reach out to you to work on getting the issues resolved.  

the Municipal Authority recently added ACH billing for its customers, it has made making payments for customers easy and importing all these payments at one time has been a time saver.

Visual Utility Billing Program

Excellent Product

Thank you, Denise.  We appreciate you taking the time to post a review.

When I have had an issue - they are right there to walk me through or fix it.  We have not had many reasons to contact support and when I did they were so helpful.

Support and Service Count

Hi Deborah, thanks so much for the kind works.  We appreciate you!

No problems since we started with them over 5 years ago.

Excellent software

Hello, Sonya.  Thanks very much for taking the time to submit a review. We appreciate you.

After using it for 5 years it's been great.  Tech help is amazing, everyone is wonderful to talk to.

Town of New Windsor

Hello Kalena.  Thank you for reviewing Diversified Technology software.  We appreciate it.

This software seems to have the basics needed for billing and the option to add more if you would like. 

Overall a good software option

Hello,  Jerrica.  Thanks so much for taking the time to submit a review.  We appreciate you.

Township

Hello Nita.  Thanks very much for taking the time to review Diversified Billing Software.

I can not say enough good about Diversified Billing!  It has made applying customer payments a quick and easy process, and it is perfect for billing our 2,000 customers.  Customer support is outstanding! They are just a phone call away to help with any questions or concerns.  Diversified Billing makes you feel like you are working together, not alone.  I would recommend it to EVERYONE looking for billing software or updating their billing software.   

Easy to Learn

Thank you so much for the kind words, Contessa.  We appreciate you.

A few years back we switched from another billing software to Diversified and it has been a very good change. Processed do not take as long.  The old software was much more complicated.  I am thankful that I never had to train anyone else on how to use it.  Customers seem to understand their bills much better and if there is an issue we can usually get help very quickly.  All in all I am very happy with Diversified.

Hello, Jamie.  Thank you very much for taking the time to write a review.  We really appreciate it.  

The diversified software is fairly easy to use, if not totally intuitive.  And I've always gotten quick help when I've called in for assistance.

This program gets the job done.

Hello Jennifer.  Thanks so much for taking the time to write a review.  Sorry you are having difficulty reprinting a bill.  I've taken the liberty of asking one of our support folks to reach out to you to troubleshoot the problem.

I would say my overall experience with Diversified billing is positive and I'm glad we use it.

Municipal Auhtority of Allegheny Township

Hi Mary, many thanks for taking the time to write a review.  I will have one of out support folks give you a call to show you how to quickly find the total amount due. 

Diversified

Hello Polly, thanks so much for submitting your review.  If you click on Help in the menu bar at the top of the screen and then click on Online Help, you should find very thorough instructions for operating every function in the system.  The help system is organized in exactly the same way as menu structure.  So just look for the menu item on which you need a refresher.

Diversified Billing is wonderful! They are quick to answer questions and respond to emails. They always confirm receiving emails and include documentation when necessary. They are helpful when we have issues to be resolved. 

Top Quality Billing Company

Thanks very much for taking a moment to share your thoughts, Barbara.  One of the support staff will be in touch to direct you to our online tutorials and answer any specific questions you might have. 

This has made my work duties in utility billing so much easier.  It is very accurate and shoes very clear records and provides excellent reports.

Very pleased with this product

Hello Marissa.  Thanks very much for taking the time to submit a review.  We appreciate it. 

Diversified Billing Reviews

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